Contact Center

Discover the Best 20 Text Analysis Tools and Software for 2024

Rohan Raj Shrivastav
July 2, 2024
14
 mins read

Last modified on

Text analysis software, or text mining, has become crucial for businesses, researchers, and analysts. In 2024, its significance will only grow, driven by the exponential increase in data generation and the need for deeper insights from textual information.

This technology allows for extracting valuable patterns, trends, and insights from large volumes of unstructured text data, enabling informed decision-making and strategic planning. Text analysis software will play a pivotal role in 2024, allowing businesses to derive actionable insights from vast textual data.

Whether through free or paid versions, these tools are essential for staying competitive, enhancing customer experiences, and making data-driven decisions. Solutions like Convin demonstrate the practical benefits of leveraging advanced text analytics to drive business success.

Boost your contact center's efficiency by 3X with Convin.

What do you mean by Text Analysis Tools?

Text analysis software, also known as text analytics software, encompasses a variety of tools and platforms designed to process and analyze large sets of textual data. These tools leverage advanced technologies such as natural language processing (NLP), machine learning (ML), and artificial intelligence (AI) to derive meaningful insights from text.

Importance of Text Analysis in 2024

analysis is a tricky thing to understand, but Convin makes it easy to understand and utilize
Analysis is a tricky thing to understand, but Convin makes it easy to understand and utilize

As businesses continue to navigate an increasingly data-driven landscape, the importance of text analysis cannot be overstated. Here are a few key reasons why text analysis is vital in 2024.

1. Data-Driven Decision Making: Vast amounts of text data are generated daily through emails, social media, customer reviews, and more. Text analysis helps convert unstructured data into actionable insights, supporting data-driven decision-making and strategic planning.

2. Customer Insights and Personalization: By analyzing customer feedback, businesses can gain a deeper understanding of customer preferences, pain points, and behavior. This knowledge enables personalized marketing and improved customer service, enhancing customer satisfaction and loyalty.

3. Competitive Advantage: Companies utilizing text analysis effectively can identify emerging trends, monitor competitors, and understand market dynamics better than traditional data analysis methods.

4. Operational Efficiency: Automating the analysis of textual data reduces the time and effort required for manual data processing. This efficiency allows organizations to allocate resources more effectively and focus on core business activities.

Applications in Various Industries

Text analytics software free is used across multiple industries to unlock the value hidden in textual data. Here are some critical applications:

1. Customer Service and Support

Text analytics helps businesses analyze customer feedback from emails, chat logs, and social media to improve customer service and support. Companies can enhance their support strategies and increase customer satisfaction by understanding common issues and customer sentiments.

2. Marketing and Sales

In marketing, text analytics tools analyze customer reviews, social media posts, and market research data to understand consumer preferences and behaviors. This information guides targeted marketing campaigns and product development.

3. Healthcare

Healthcare providers use text analytics to analyze patient records, clinical notes, and medical research papers. This helps identify trends, improve patient care, and advance medical research.

4. Financial Services

Financial institutions use text analytics to monitor market trends, analyze news reports, and detect fraudulent activities. This helps them make informed investment decisions and maintain regulatory compliance.

5. Human Resources

HR departments leverage text analytics to analyze employee feedback, survey responses, and social media interactions. This aids in understanding employee sentiment, improving workplace culture, and enhancing recruitment processes.

Benefits of Text Analytics Software

Analysis in contact centers benefits

1. Enhanced Decision Making: Provides data-driven insights that support strategic business decisions.

2. Improved Customer Experience: Helps identify customer needs and preferences, leading to better service and product offerings.

3. Increased Efficiency: Automates the analysis of large volumes of text data, saving time and resources.

4. Competitive Advantage: Enables businesses to stay ahead of market trends and competitors by uncovering hidden insights.

Criteria for Selecting the Best Text Analytics Software

Choosing the right text analytics software can significantly impact your organization's ability to derive actionable insights from textual data. Here are the critical criteria to consider when selecting the best free text analytics software for your needs.

1. IBM Watson Natural Language Understanding

IBM Watson Natural Language Understanding is a powerful tool with advanced text analytics capabilities. It can process large datasets, perform sentiment analysis, and entity recognition. Its robust API allows for seamless integration with other big data tools.

2. SAS Text Miner

SAS Text Miner is a comprehensive text analytics tool that excels in handling big data. It provides features such as text parsing, filtering, and visualization, making it easier to derive actionable insights from large volumes of text.

3. RapidMiner

RapidMiner is an excellent tool for big data text analytics. It offers a free version with robust features. It supports machine learning and deep learning algorithms, enabling complex text analysis and predictive modeling.

4. Microsoft Azure Text Analytics

Microsoft Azure Text Analytics is part of the Azure Cognitive Services suite. It offers high scalability and performance, making it ideal for big data applications. The tool provides critical features like sentiment analysis, key phrase extraction, and language detection.

5. Google Cloud Natural Language

Google Cloud Natural Language provides powerful text analysis capabilities for big data. It leverages Google’s machine learning models to analyze sentiment, entities, syntax, and categories in large text datasets.

6. Convin

Call Recording and transcription

Convin is an AI-backed text analytics tool designed to enhance contact center performance. It can handle large volumes of conversational data, offering features like high transcription accuracy, automated coaching, and real-time monitoring, making it a valuable asset for big data text analysis.

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Top 20 Text Analytics Software for 2024

Text analytics tools for big data are indispensable for organizations aiming to harness the full potential of their textual data. These tools provide the scalability, efficiency, and advanced analytical capabilities required to effectively process and analyze large datasets. 

1. MonkeyLearn

MonkeyLearn
MonkeyLearn (source)

MonkeyLearn offers powerful, customizable text analysis models suitable for businesses of all sizes. Its user-friendly interface and no-code setup make it an excellent choice for non-technical users.

Features

  • Customizable Models: MonkeyLearn offers a variety of pre-trained and customizable models for text analysis tasks such as sentiment analysis, topic classification, and keyword extraction.
  • User-Friendly Interface: Designed for ease of use, allowing non-technical users to build and deploy models without coding.
  • Integration: Supports integration with numerous platforms, including Google Sheets, Zapier, and Excel.

Pricing Plan

  • Free Plan: Offers basic features with limited usage.
  • Starter Plan: $299/month, includes more advanced features and higher usage limits.
  • Business Plan: Custom pricing based on specific needs and volume.

2. Lexalytics

Lexalytics
Lexalytics (soucre)

Lexalytics provides robust, multilingual text analysis capabilities, focusing on real-time sentiment analysis. Its industry-specific solutions cater to diverse business needs.

Features

  • Multilingual Support: Analyzes text in multiple languages, making it ideal for global businesses.
  • Real-Time Sentiment Analysis: Provides real-time insights into customer sentiment, allowing for immediate action.
  • Industry-Specific Solutions: Tailored text analysis solutions for various industries, including healthcare, finance, and retail.

Pricing Plan

  • Essentials Plan: Starting at $1,000/month for basic features and support.
  • Professional Plan: Custom pricing, advanced features, and dedicated support are offered.

3. IBM Watson Natural Language Understanding

 IBM Watson Natural Language Understanding
IBM Watson Natural Language Understanding (source)

Features

  • Advanced AI: Utilizes cutting-edge AI to perform sentiment analysis, emotion detection, and keyword extraction tasks.
  • High Accuracy: Known for delivering precise and reliable text analytics.
  • Seamless Integration: Easily integrates with other IBM products and services, enhancing overall functionality.

Pricing Plan

  • Lite Plan: Free, with limited usage.
  • Standard Plan: $0.003 per API call, suitable for moderate usage.
  • Premium Plan: Custom pricing for high volume and enterprise needs.

IBM Watson NLU leverages advanced AI to deliver comprehensive text analytics, including emotion analysis and keyword extraction. It's renowned for its high accuracy and seamless integration with other IBM products.

4. Convin

Call Center Optimization
Call Center Optimization

Convin enhances contact center performance with AI-driven conversation intelligence and real-time agent assistance. It offers automated quality management and comprehensive conversation analysis.

Features

  • AI-Driven Conversation Intelligence: Records, transcribes, and analyzes customer conversations to improve agent performance and customer experience.
  • Real-Time Agent Assistance: Provides live guidance to agents during calls, enhancing interaction quality.
  • Automated Quality Management: Reviews 100% of interactions across all channels, identifying performance issues and coaching opportunities.

Pricing Plan

  • Contact Sales: Custom pricing based on the specific needs and size of the contact center.

5. MeaningCloud

MeaningCloud
MeaningCloud (source)

MeaningCloud excels in text classification and voice of customer analytics, supporting multiple languages. Its ease of use and customizable models make it accessible for various applications.

Features

  • Text Classification: Efficiently classifies text into predefined categories.
  • Voice of Customer Analytics: Provides insights into customer opinions and sentiments across multiple languages.
  • Customizable Models: Users can create models tailored to specific needs and applications.

Pricing Plan

  • Free Plan: Limited features and usage.
  • Professional Plan: $500/month, includes more features and higher usage limits.
  • Enterprise Plan: Custom pricing for large-scale deployments.

6. Aylien

Aylien
Aylien (source)

Aylien specializes in news and content analysis, providing high-quality data insights and flexible API integration. It's known for excellent customer support and powerful analytics.

Features

  • News and Content Analysis: Specializes in analyzing news content for valuable insights.
  • Flexible API Integration: Easily integrates with various platforms and applications.
  • Excellent Customer Support: Known for responsive and helpful support.

Pricing Plan

  • Starter Plan: $299/month, includes essential features.
  • Enterprise Plan: Custom pricing based on needs and volume.

7. Google Cloud Natural Language API

Google Cloud Natural Language API
Google Cloud Natural Language API (source)

Google Cloud NLP API offers scalable text analytics with syntax analysis, sentiment analysis, and entity recognition. It's integrated into the Google Cloud ecosystem, providing reliable and fast processing.

Features

  • Scalable Text Analytics: Provides reliable and fast processing for text analysis tasks.
  • Syntax and Sentiment Analysis: Offers detailed analysis of text structure and sentiment.
  • Entity Recognition: Identifies and categorizes entities within the text.

Pricing Plan

  • Pay-As-You-Go: $1 per 1,000 units of text analyzed, making it suitable for varying usage levels.

8. RapidMiner

RapidMiner
RapidMiner (source)

RapidMiner combines text mining and machine learning for comprehensive data preparation and predictive analytics. It features a user-friendly interface and strong community support.

Features

  • Text Mining and Machine Learning: Combines text mining with powerful machine learning tools for comprehensive data analysis.
  • User-Friendly Interface: Designed for ease of use, even for users with minimal technical expertise.
  • Community Support: Backed by a strong and active user community.

Pricing Plan

  • Free Plan: Limited features and usage.
  • Studio Plan: $5,000/user/year, includes more advanced features.
  • Enterprise Plan: Custom pricing based on needs and usage.

9. NLP Cloud

NLP Cloud
NLP Cloud (source)

NLP Cloud delivers state-of-the-art NLP models for named entity recognition, sentiment analysis, and text generation. Its fast, reliable API and affordable pricing make it a popular choice.

Features

  • State-of-the-Art NLP Models: Offers advanced models for named entity recognition, sentiment analysis, and text generation.
  • Fast and Reliable API: Ensures quick and dependable performance.
  • Affordable Pricing: Cost-effective plans suitable for various needs.

Pricing Plan

  • Basic Plan: $29/month, includes essential features.
  • Professional Plan: $99/month, for higher usage and advanced features.
  • Enterprise Plan: Custom pricing for large-scale needs.

10. Rosette Text Analytics

Rosette Text Analytics
Rosette Text Analytics (source)

Rosette offers high accuracy in multilingual entity extraction, sentiment analysis, and name matching. It's customizable and supports robust API integration.

Features

  • Multilingual Entity Extraction: Extracts and categorizes entities across multiple languages.
  • Sentiment Analysis: Provides accurate sentiment analysis for diverse text inputs.
  • Customizable API: Supports robust integration with various applications.

Pricing Plan

  • Basic Plan: $500/month, includes essential features and support.
  • Enterprise Plan: Custom pricing based on specific needs and volume.

11. Kapiche

Kapiche
Kapiche (source)

Kapiche provides intuitive customer feedback analysis and sentiment categorization. It's praised for its powerful analytics capabilities and excellent customer support.

Features

  • Customer Feedback Analysis: Provides in-depth analysis of customer feedback to uncover insights.
  • Sentiment Categorization: Accurately categorizes customer sentiments.
  • Powerful Analytics: Known for its robust analytics capabilities.

Pricing Plan

  • Contact Sales: Custom pricing based on business needs and volume.

12. Clarabridge

Clarabridge
Clarabridge (source)

Clarabridge delivers omnichannel text analytics, emotion and intent analysis, and social media monitoring. Its comprehensive solution is ideal for businesses seeking high accuracy.

Features

  • Omnichannel Text Analytics: Analyzes text across multiple channels, including social media.
  • Emotion and Intent Analysis: Delivers insights into customer emotions and intents.
  • High Accuracy: Known for its precision in text analytics.

Pricing Plan

  • Contact Sales: Custom pricing based on enterprise needs.

13. OpenText Magellan

OpenText Magellan
OpenText Magellan (source)

OpenText Magellan offers advanced analytics, AI-driven text mining, and robust data visualization tools. It's a scalable solution suitable for large enterprises.

Features

  • Advanced Analytics: Offers sophisticated analytics capabilities.
  • AI-Driven Text Mining: Utilizes AI for comprehensive text mining.
  • Data Visualization: Provides robust tools for data visualization.

Pricing Plan

  • Contact Sales: Custom pricing for large enterprises.

14. Semantria

Semantria
Semantria (source)

Semantria provides real-time text and sentiment analysis with solid social media analytics capabilities. It's easy to integrate and offers flexible pricing plans.

Features

  • Real-Time Text Analysis: Provides immediate text and sentiment analysis.
  • Social Media Analytics: Capable of analyzing social media content.
  • Easy Integration: Integrates seamlessly with various platforms.

Pricing Plan

  • Contact Sales: Custom pricing based on specific needs and usage volume.

15. Quid

Quid
Quid (source)

Quid excels in data visualization and market intelligence, combining text and sentiment analysis for powerful insights. Its user-friendly interface makes it accessible for various use cases.

Features

  • Data Visualization: Specializes in visualizing data for better insights.
  • Market Intelligence: Combines text and sentiment analysis for market insights.
  • User-Friendly Interface: Designed to be accessible for various use cases.

Pricing Plan

  • Contact Sales: Custom pricing based on enterprise needs.

16. SAS Visual Text Analytics

 SAS Visual Text Analytics
SAS Visual Text Analytics (source)

SAS Visual Text Analytics integrates natural language processing with text mining and machine learning for comprehensive analytics. It's a scalable, high-performance solution.

Features

  • Integrated NLP and Text Mining: Combines natural language processing with text mining and machine learning.
  • Comprehensive Analytics: Offers detailed and scalable analytics.
  • High Performance: Known for its robust performance.

Pricing Plan

  • Contact Sales: Custom pricing for enterprise needs.

17. KNIME

KNIME
KNIME (source)

KNIME is an open-source platform offering versatile data blending, text mining, and visual programming tools. It benefits from extensive community support and flexibility.

Features

  • Open-Source Platform: Provides versatile data blending, text mining, and visual programming tools.
  • Community Support: Backed by a strong community of users and developers.
  • Flexible and Extensible: Highly flexible for various analytical tasks.

Pricing Plan

  • Free: Open-source with community support.
  • Server Edition: Custom pricing for enterprise-level features and support

18. HubSpot Service Hub

HubSpot Service Hub
HubSpot Service Hub (source)

HubSpot Service Hub integrates customer feedback analysis with CRM, providing text and sentiment analysis. Its user-friendly interface and strong support make it a go-to for HubSpot users.

Features

  • Customer Feedback Analysis: Integrates feedback analysis with CRM.
  • Text and Sentiment Analysis: Provides insights into customer sentiment and text data.
  • User-Friendly Interface: Easy to use, especially for existing HubSpot users.

Pricing Plan

  • Starter Plan: $50/month, includes basic features.
  • Professional Plan: $400/month for more advanced features.
  • Enterprise Plan: $1,200/month for comprehensive tools and support.

19. QDA Miner

QDA Miner (source)
QDA Miner (source)

QDA Miner combines qualitative data analysis with text mining and robust visualization tools. It's designed for comprehensive qualitative research and user-friendly operation.

Features

  • Qualitative Data Analysis: Combines qualitative data analysis with text mining.
  • Robust Visualization Tools: Offers powerful tools for visualizing data.
  • User-Friendly Operation: Designed for comprehensive qualitative research.

Pricing Plan

  • Standard Plan: $1,295 per user, includes essential features.
  • Pro Plan: $2,495 per user for more advanced features.

20. TextRazo

TextRazo
TextRazo (source)

TextRazor offers fast and accurate entity extraction and sentiment analysis with customizable extraction rules. It's an affordable solution with extensive API documentation.

Features

  • Fast Entity Extraction: Provides quick and accurate entity extraction.
  • Sentiment Analysis: Analyzes sentiment with customizable extraction rules.
  • Affordable Solution: Cost-effective with extensive API documentation.

Pricing Plan

  • Free Plan: Limited features and usage.
  • Pro Plan: $79/month for more features and higher usage limits.
  • Enterprise Plan: Custom pricing for large-scale needs.
Transform your contact center performance with Convin's AI solutions.

Enhancing Big Data Text Analytics with Convin's AI-Backed Solution

Convin's AI-backed text analytics software is designed to handle large volumes of text data, making it an ideal solution for big data applications. It offers high transcription accuracy through in-house speech-to-text models, ensuring precise data for analysis.

With features like automated quality management, real-time monitoring, and advanced sentiment and behavior analysis, Convin can efficiently process and analyze extensive datasets.

This allows businesses to derive actionable insights, improve customer interactions, and enhance overall operational efficiency, leveraging the power of big data to drive strategic decision-making and performance improvements.

The Best Text Analytics Software for Big Data in 2024

Real-time Agent Assist solves knowledge gaps and prompts agents on live calls
Real-time Agent Assist solves knowledge gaps and prompts agents on live calls

In today's data-driven world, the ability to efficiently process and analyze large volumes of textual data is paramount. Text analytics software for big data applications offers the tools and capabilities to uncover valuable insights from unstructured text.

Selecting the right text analytics software involves considering user-friendliness, integration capabilities, pricing, scalability, performance, and customer support

Top tools like IBM Watson Natural Language Understanding, SAS Text Miner, RapidMiner, Microsoft Azure Text Analytics, Google Cloud Natural Language, Lexalytics, and Convin stand out for their ability to handle large datasets and provide actionable insights.

Experience Convin's text analytics impact—book a demo today!

FAQs

1. What is the best text analytics tool?
IBM Watson Natural Language Understanding is considered one of the best text analytics tools. It offers advanced capabilities like sentiment analysis, entity recognition, and trend analysis and is optimized for handling large datasets.

2. Which software is most used for data analysis?
Microsoft Excel remains one of the most widely used data analysis tools due to its versatility, user-friendly interface, and extensive primary and advanced data manipulation and visualization features.

3. What is the AI tool for analyzing text?
Google Cloud Natural Language is a leading AI tool for analyzing text. It provides robust features for sentiment analysis, entity recognition, and syntactic analysis using advanced machine-learning models.

4. What is text analysis software?
Text analysis software processes and analyzes unstructured textual data to extract meaningful insights, identify patterns, and derive actionable information using natural language processing, machine learning, and data visualization.

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