CONVIN FOR SALES
Enhance conversion rates and reduce sales cycle by replicating revenue-driving behavior
Increase sales revenue by 21% with an automated contact center sales solution that simultaneously improves agents' performance while delivering exceptional customer experience.
How is Convin closing the sales performance gap?
Turn every conversation into a revenue-generating opportunity
Empower your agents on live calls with real-time guidance using Agent Assist
- Employ real-time audit on call scripts to drive correct behavior, catch mis-selling, and encourage self-coaching.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Ensure brand consistency with visual call scripts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skill set in practical situations.
- Leverage real-time customer insights to offer more suitable products and services.
Get an additional pair of eyes into every sales conversation
Let Auto QA assist agents with bottlenecks and attaining sales quota by presenting the current conversation quality
- Audit 100% of sales conversations and gain complete visibility into agents’ performance.
- Evaluate sales conversations across all channels-calls, emails, and chats.
- Dive deeper to understand the core obstacle for lost opportunity and revenue.
- Give targeted AI feedback to sales agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
- Invest time in accounts likely to convert based on a lead score generated from customer conversations.
Replicate top-performing sales conversations to close more deals
Run Conversation Behavior Analysis to identify and scale sales techniques that drive revenue
- Replicate words, actions, and phrases that win deals.
- Choose communication rules that build customer trust and shorten the sales cycle.
- Identify violations and warning signs that can sabotage sales deals.
- Personalize sales calls by identifying conversation patterns from similar encounters.
Increase revenue per agent without depending on managers
Increase one-call close through personalized, targeted, and automated agent coaching
- Track agent performance on discovery, qualification, price-quoting, negotiation, closing, and more.
- Empower agents to book more and convert faster by coaching them on will and skill issues that create an impact.
- Promote peer-to-peer coaching to adhere to best practices.
- Improve newcomer ramp-up time by 60% with timely and targeted sales training.
Earn additional revenue by unlocking new opportunities
Conversation Intelligence analyzes every sales interaction to uncover business opportunities
- Automate repetitive tasks like note-taking to improve sales productivity.
- Establish new revenue streams and customer relationship touchpoints.
- Track critical moments, topics, and customer sentiments to understand customer intention that makes or breaks deals.
- Monitor deal status and customer interactions for better follow-up conversations.
on-the-go
How Sales Teams use Convin?
Sales Agents
Sales representatives can quickly meet sales quota by focusing on core sales activities like active listening and rapport building while bidding farewell to manual and repetitive tasks.
Agents receive assistance in selling more in real-time and post-call by gaining visibility into customer intelligence and sales best practices.
Reps can adhere to call center selling scripts and sales strategies by comprehending customer intentions and needs.
Managers
Track conversations and agents' daily activities to provide feedback on areas for improvement such as monologue duration, objection handling, discussion points, etc.
Ramp up new sales representatives in 1/3rd the time with Convin’s automated coaching by constructing an intuitive sales playbook.
Don’t leave significant offline coaching sessions behind; upload and assign sessions to individuals or groups of agents.
Customer intelligence allows managers to stay ahead of the deal status, and carefully track customer information like competition, objections, action items, topics discussed, and more.
QA
Evolve your outdated manual call auditing and monitoring system with Convin’s AI-powered automated quality assurance.
Eliminate random sampling and human bias by automatically auditing and highlighting conversations that need manual scoring. Analyze conversations based on responses, talk points, interruptions, and other custom parameters.
Keep an eye out for sales quality trends and coaching effectiveness.
Don’t lose sight of compliance violations and unsavory language that severely affects brand reputation and leads to lost revenue.
Sales Leaders
Be on your toes with changing buying behavior and market trends.
Convin's market intelligence identifies the shifts in customer behavior and market to adjust winning sales strategies appropriately.
Monitor agents’ performance, compliance violations, and deal progress to rightfully intervene whenever a problem arises and help your sales reps to close every winnable deal.
Stop managing customer
data in silos
A comprehensive view of every project detail
CareStack boosts close rate by 47% with Convin’s Conversation Intelligence
Our customers love us
See how our clients transformed their customer conversations
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