CONVIN FORÂ Travel & Hospitality
Assist agents in handling complex travel queries and accelerate bookings
Help your agents deliver exceptional customer service by handling travel queries in the first customer interaction. Coach agents on winning conversations and best practices–positively impacting travel bookings.
How does Convin help the Travel & Hospitality contact centers?
Crisis management customer support
Fast omnichannel support
Handle complex requirements on flexible plans
Invest in AI-powered customer conversations
Generate more bookings with real-time conversation tracking
Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Make the travel booking process smarter and more friendly–help agents respond with empathy in crisis situations.
Better CX with conversation monitoring
Call centers must provide the flexibility of customer support and bookings in different channels, such as – chat, email, and voice calls. Auditing 100% of agent conversations based on key performance parameters ensures customers receive prompt responses on room availability and travel reservations. Offer agents automated AI feedback and CSAT scores to encourage proactive behavior.
Repeat what customers approve
Make use of previous peak season and off-season experiences to uncover top agent performance. Identify patterns and actions that work and don’t work during these seasons. Recommend best practices and winning behavior data to close more bookings and deliver exceptional customer experiences. Encourage agents to repeat actions and phrases that retain existing customers.
Empower agents with CX skillset
When package information and communication style are available to the agent, they are well-equipped to offer flexible, cost-effective, and customized plans to travelers. Employing automated coaching on call opening, closing, cancellations, price comparison, and other valuable skill sets creates more reservations. Improve key CX metrics–CSAT, AHT, and FCR by empowering agents through peer-to-peer coaching.
Unravel new revenue opportunities
Staying one step ahead of customers is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of customer conversations and extract information on the objections, sentiments, competition, price differences, service gaps, preferred support communication channels, best practices, and emerging travel trends to generate fresh sales opportunities.
Convin can effortlessly integrate with your tech stack
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See how our clients transformed their customer conversations