Convin is an automated quality assurance platform that beats Observe.ai in automated QA, automated coaching, and conversation behavior analysis. Frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience with Convin.
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100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer analytics with;
When assessing the two software solutions on g2, we found Convin meets their customers’ business needs and is easier to set up and administer than Observe ai. Users also preferred doing business with Convin overall.
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Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike Observe.ai, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.
Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting–which is a cut above Observe AI.
Convin offers a Generative AI suite that transforms agent-customer interactions. Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Experience high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.
Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.
Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. Observe AI-driven on-demand custom analytics that help pinpoint customers’ objections and agents’ challenges–adds value to conversations and helps in taking proactive actions.
Our dedicated team is always ready to put out the fire for you. Like Observe AI, our support team is available 24/7/365 days for emergencies and offers custom services if needed.
Hear what customers have to say!
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Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.
Besides Convin, Playvox, Callminer, Cresta, Balto, and Genesys are major competitors of Observe AI.
Observe AI is a good company and scaling at a high pace. Like Convin, the company has launched a Generative AI product suite and real-time agent assist.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
