AI Phone Calls: Accelerate Business, Slash Costs, and Grow Faster
Leverage enterprise-grade AI Voice Agents to automate customer calls without human intervention. Engage your audience with personalized, multilingual conversations while seamlessly handling routine interactions.
Fast-Track Business Success with AI Phone Calls
100
%
Inbound/ Outbound Call Automation
90
%
Lower Manpower Requirement
50
%
Reduction in Errors & Inaccuracies
60
%
Reduction in Operational Costs
60
%
Increase in Sales Qualified Leads
10
X
Jump in Conversions
What is an AI Phone Call?
AI phone calls use virtual agents powered by artificial intelligence to handle inbound and outbound customer interactions over the phone. These virtual agents engage with customers through natural, human-like conversations, responding to queries, resolving issues, and providing information in real-time, often in the customer’s preferred language.
Real-World AI Phone Call Applications
Lead Qualification and Intent Matching
Qualify leads by assessing intent and prioritizing high-value opportunities. Ensure your team focuses on the prospects most likely to convert.
Appointment booking and Scheduling
Automatically schedule appointments and send reminders to reduce no-shows, ensuring seamless coordination and improved efficiency.
Handle Inquiries
Address customer inquiries instantly with AI-driven responses, providing consistent support 24/7 and enhancing overall satisfaction.
Follow-Up Calls
Automate follow-ups with personalized calls, keeping customers engaged and informed at every stage of their journey.
These are a few ways Convin’s AI Phone Calls can automate routine conversations. You can customize and build an AI Agent that suits your unique scenarios!
Core Capabilities Powering AI Phone Calls
01
Multilingual AI Agent
Supports multiple languages, empathizes interruptions, and provides real-time language interpretation for seamless conversations.
02
LLM-Powered Natural Language Understanding
Enhance interactions with advanced LLM. Deliver context-aware, personalized human-like conversations, leveraging multilingual understanding and low-latency Natural Language Processing (NLP).
03
Seamless Handoff to a Live Agent
Automatically transfer the call to a live agent when the lead shows interest, ensuring a smooth transition and personalized follow-up.
04
Post-Call Actions
Automatically send follow-up messages via WhatsApp or email, sharing relevant details like itineraries, tickets, or appointment confirmations.
05
Interruption Management
Handle interruptions like background noise or sudden queries with ease, ensuring the AI remains on track and delivers accurate responses without confusion.
Post-Call Actions: What Follows After the Conversation?
Automated CRM Updates
Key customer details like date, amount, budget, timeline, or customer preferences are automatically captured, extracted from calls, and accurately synced to your CRM. Extracted and compiled data provides meaningful insights that enable better follow-up calls.
Automated Follow-ups
The Voicebot schedules follow-up calls or messages tailored to customer needs, ensuring timely, relevant engagement every time.
Automated Campaigns
Based on call insights, the Voicebot can trigger actions like sending WhatsApp messages, SMS alerts, or emails to keep customers informed.
Identify Lead Interest
The system automatically assigns a lead score based on the conversation, identifying high-potential customers for follow-up and nurturing.
Identify Customer Satisfaction (CSAT)
A CSAT score can be calculated to gauge overall customer sentiment, helping you evaluate service quality and address any concerns with the customer or AI agent.
AI Summarization
Get an automated summary of the entire call—including key discussion points and next steps—so you can quickly review and act on critical information.
How to Build a Custom AI Phone Agent in 5 Steps
Identify Your
Use Cases
Use Cases
Analyze your customer interactions with Convin's AI insights to uncover the most impactful call types to automate for your business.
Design a Tailored
Virtual Agent
Virtual Agent
Leverage Convin’s advanced conversational AI tools to create a lifelike, goal-driven virtual agent that aligns with your unique business objectives.
Choose a Voice That
Fits Your Brand
Fits Your Brand
Select from a range of voice styles and tones to ensure your AI agent perfectly matches your brand and resonates with your customers.
Test and Refine the
Virtual Agent
Virtual Agent
Run automated quality assurance tests to fine-tune your virtual agent’s performance, ensuring it meets your standards before going live.
Integrate Seamlessly
with Your Systems
with Your Systems
Connect Convin’s AI Phone Agent effortlessly with your CRM, dialers, and other tools using pre-built integrations and flexible APIs.
AI Phone Calls can effortlessly integrate with your tech stack
See all Integrations
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
Automate calls, boost engagement, and drive results with AI voice bots
