HIPAA Compliance

Overview

HIPAA (Health Insurance Portability and Accountability Act) is a U.S. law enacted in 1996 to protect patient health information (PHI). It sets privacy, security, and breach notification rules to ensure that healthcare providers, insurers, and business associates safeguard sensitive medical data.HIPAA mandates data encryption, access controls, audit logs, and secure communication to prevent unauthorized access or disclosure of PHI.

Convin's HIPAA Committment

At Convin.ai, we are committed to safeguarding personal information with robust physical, technical, and administrative security measures to prevent loss, misuse, alteration, or unauthorized access. Our service providers and agents are contractually bound to uphold the highest standards of confidentiality and may not use data for unauthorized purposes. Through formally executed contracts, we ensure that all partners maintain the same level of data protection required by applicable data protection laws and regulations.

HIPAA Compliance Checklist for Convin

1. Administrative Safeguards (Policies & Procedures)

• Business Associate Agreements (BAAs) Established: Convin.ai operates under fully executed BAAs with all healthcare clients, ensuring compliance with HIPAA regulations when handling PHI. Our subcontractors and partners also sign BAAs to maintain a secure compliance framework. 
• HIPAA Policies & Risk Assessments Implemented: Regular risk assessments are conducted to identify, document, and mitigate potential security risks in PHI processing, ensuring continuous compliance.
• Workforce HIPAA Training Completed: All employees interacting with PHI—whether in AI model training, customer success, or analytics—undergo comprehensive HIPAA training, ensuring strict adherence to data privacy protocols.
• Role-Based Access Controls Enforced: Convin.ai enforces strict role-based access (RBAC), ensuring that only authorized personnel have access to PHI. 
• Audit Logging & Monitoring in Place: A detailed audit trail system logs all access to PHI, enabling real-time monitoring and forensic investigation if needed. 
• Incident Response & Breach Notification Plan Ready: A well-documented incident response process ensures that any data breach is promptly detected, reported, and mitigated.

2. Physical Safeguards (Facility & Hardware Security)

• HIPAA-Compliant Cloud Infrastructure Deployed: Convin’s platform is hosted on SOC 2 and ISO 27001-certified cloud providers, ensuring encrypted storage and controlled access to PHI.
• Device & Workstation Security Enforced: All devices used to access PHI adhere to strict security policies, including encrypted storage, automatic lockout policies, and controlled remote access.
• Secure PHI Disposal Implemented: Convin.ai follows a secure data lifecycle policy, ensuring that old call recordings, transcripts, and PHI-containing data are permanently deleted or archived when no longer required.

3. Technical Safeguards (Data Security & Encryption)

• Data Encryption Applied (At Rest & In Transit): All data is encrypted when stored and during transmission, securing communications between our AI, clients, and cloud servers. 
• Multi-Factor Authentication (MFA) & Access Controls Enforced: Strict authentication protocols prevent unauthorized data access. Unique user IDs, MFA, and strong password policies ensure only authorized personnel access sensitive data. 
• Call Recording & Redaction Functionalities Enabled: Convin offers configurable call recording options that allow clients to disable recordings, automatically redact PHI, or apply voice anonymization. 
• Secure API Integrations & HIPAA Compliance Ensured: All third-party integrations follow strict HIPAA standards, ensuring secure data handling for healthcare workflows. 
• Data Integrity & Backup Policies Implemented: Convin automates secure backups and deploys tamper-proof integrity controls, preventing unauthorized modifications to PHI. 

4. Ongoing Compliance & Monitoring

• Regular HIPAA Security Audits Conducted: Convin.ai performs periodic internal and third-party audits to ensure full compliance with HIPAA’s Privacy and Security Rules.
• Comprehensive HIPAA Documentation Maintained: All compliance records, security policies, risk assessments, BAAs, and incident reports are systematically documented and retained per HIPAA guidelines.
• Client Compliance Support Available: Convin.ai provides HIPAA compliance documentation for clients, ensuring transparency in how PHI is handled within our AI-powered voice automation ecosystem.

Contact us

By implementing these HIPAA safeguards, Convin.ai ensures that its AI-driven solutions meet the highest data security, privacy, and regulatory compliance standards.

For complete information, please refer our security policy. If you have any queries, please contact our data protection officer at atul@convin.ai.