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Contact Center

7 HealthTech Call Center Best Practices to Increase Patient Satisfaction by 27%.

Team Convin
November 4, 2022

Healthtech has surfaced online post-Covid. But the challenge is to ensure its best performance amidst the cut-throat competition. This blog discusses the various challenges faced by HealthTech in terms of communication and illustrates 7 best practices that can increase patient satisfaction by 27%.

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Contact Center

Mastery Over Call Center Coaching and Monitoring Software Should be EdTech’s Priority

Team Convin
November 4, 2022

During the pandemic, the Edtech industry was conspicuous by providing integral learning within the safety of four walls. But, in the post-pandemic world, call center coaching and call monitoring software are an effective way for Edtech firms to find a solid footing amidst the challenges of staying afloat in the new normalcy.

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Contact Center

Are Healthcare Leaders Utilizing the Full Potential of Call Centers?

Team Convin
October 25, 2022

Healthtech call centers are not like other call centers in terms of the strict rules and regulations. With the onset of the pandemic, changes followed drastically. This blog portrays how healthtech call centers differ from other call centers and discusses the key indicators medical call centers should be mindful about.

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Contact Center

How are Call Center Solutions The Perfect Sidekick to Ed-Tech Firms?

Team Convin
October 17, 2022

Ed-Tech organizations are scaling their operations but is success guaranteed? Call center solutions might hold the answer

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Contact Center

Customer Experience Management is A Must Have for Travel Industry. Here’s Why

Team Convin
October 17, 2022

Customer Experience Management- 3 words that would power tourism industry endeavors to reach pre-pandemic profit levels.

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Contact Center

Call Center Management and Coaching for EdTech Firms - Beat Post-Covid Recession

Team Convin
October 17, 2022

As Ed-tech firms chase sustenance in post-covid world, call center management and call center coaching solutions might hold the answer

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

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