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Intelligent virtual assistant in a modern contact center, interacting with customers through real-time data and AI analytics.
Conversation Intelligence

How an Intelligent Virtual Assistant Handles 80% of Customer Queries

SK Shaheer Ullah
July 7, 2025
8
min. read
Blog
How an Intelligent Virtual Assistant Handles 80% of Customer Queries
Digital customer service infographic showcasing AI tools, omnichannel support, and customer journey for enhancing CLV and customer satisfaction.
Conversation Intelligence

How Digital Customer Service Enhances CLV and Loyalty: A Complete Guide

SK Shaheer Ullah
July 3, 2025
8
min. read
Blog
How Digital Customer Service Enhances CLV and Loyalty: A Complete Guide
A Contact Center Agent working with Business Intelligence Tools
Conversation Intelligence

Top Metrics Contact Centers Should Track with BI Tools

SK Shaheer Ullah
July 2, 2025
10
min. read
Blog
Top Metrics Contact Centers Should Track with BI Tools
Call routing to boost FCR
Conversation Intelligence

Optimizing Call Routing to Boost First Call Resolution Rates with AI

Sara Bushra
July 1, 2025
8
min. read
Blog
Optimizing Call Routing to Boost First Call Resolution Rates with AI
AI for Escalation Management Framework
Conversation Intelligence

How to Build an Effective Escalation Management Framework for Complex Issues

Sara Bushra
June 30, 2025
8
min. read
Blog
How to Build an Effective Escalation Management Framework for Complex Issues
AI-Powered Conversation Data Analytics Tools
Conversation Intelligence

Top 10 AI Agents for Conversation Analytics in 20252

Madhuri Gourav
June 3, 2025
12
min. read
Blog
Top 10 AI Agents for Conversation Analytics in 20252
Conversation Intelligence

Call Center Shrinkage: Benchmark and Tips to Reduce Shrinkage

Sara Bushra
May 29, 2025
9
min. read
Blog
Call Center Shrinkage: Benchmark and Tips to Reduce Shrinkage
Conversation Intelligence

How to Get More Zillow Flex Leads with Conversation Improvement

Sara Bushra
May 22, 2025
9
min. read
Blog
How to Get More Zillow Flex Leads with Conversation Improvement
Conversation Intelligence

How Convin Builds Ethical AI for Better Customer Service

Madhuri Gourav
May 9, 2025
20
min. read
Blog
How Convin Builds Ethical AI for Better Customer Service

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