Convin for retention
Keep More Customers With Better Conversations, Not Bigger Discounts
Convin helps teams save customers at critical moments with live guidance, full retention-call review, and coaching that keeps customers cutting churn and growing repeat revenue without discounts
27%
Increase in
CSAT
CSAT
25%
Increase in retention rate
12%
Increase in repeat purchases
You Don’t Lose Customers In Reports. You Lose Them In Conversations.
Convin changes that by listening to every interaction, guiding agents live, and coaching on real behavior so agents handle sensitive conversations correctly without needing a manager on every call.
Cancellation and complaint calls are rarely reviewed end-to-end.
New agents don’t recognize saveable customers early enough.
Agents improvise under pressure and slip on empathy, options, or policy.
Leaders see churn numbers, not the real moments where trust breaks.
Hard-won customers quietly leave after one bad experience.
How Convin Increases Customer Retention
AI Phone Call
Save customers before churn settles in
Instant outreach on cancel/renewal triggers
Capture churn reasons and sentiment
Offer-aware, policy-safe save flows
Route high-risk customers to reps
Better renewals, fewer preventable exits
Real-Time Agent Assist
Give agents live support on every critical conversation.
Surface the right prompts at the right moment based on live conversation context.
Help agents offer better resolutions using real-time customer and account insights.
Nudge customer-centric behavior while still respecting compliance and policies.
Auto-assist agents through complex scenarios with immediate, clear suggestions.
Let agents learn on the job without information overload or constant manager help.
Pull answers from your knowledge base so agents handle objections confidently.
Automated Call QA
See every churn pattern—not just a few calls.
Audit 100% of conversations and see real performance gaps, not guesses.
Review calls, emails, and chats across all digital channels without heavy effort.
Dive deeper into the root causes of customer churn and weak repeat business.
Use Generative AI to give timely, practical feedback and suggestions to agents.
Uncover repeatable strengths and weaknesses that need fine-tuning at scale
Conversation Behavior Analysis
Identify and scale the conversations that build retention.
Identify the behaviors and patterns that correlate with higher CSAT and renewals.
Improve CSAT by up to 27% by repeating what works, not what’s assumed.
Learn trends early and personalize conversations based on evolving needs.
Replicate words, actions, and phrases that consistently win customer trust.
Flag violations and red flags that silently damage relationships.
Automated Agent Coaching
Coach agents to retain more customers.
Track agent performance across the entire customer journey, not just the last call.
Coach agents on both skill and will—listening, empathy, and problem-solving.
Turn high-quality retention conversations into peer-to-peer coaching material.
Help agents personalize conversations with better access to customer context.
Improve ramp-up time by up to 60% with targeted, timely coaching paths.
The Convin Retention Loop
How Compliance Teams Use Convin
See The Whole Risk Story Not Just The Violations
Omnichannel coverage:
Calls, chats, emails, and tickets under one compliance view
Full conversation trail from first contact to closure
Compare adherence across teams, regions, products, and channels
On the go:
Review high-risk conversations and alerts from anywhere
Let leaders and QA see exposure at a glance
Act on issues before they become escalations or complaints
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