“The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. “
With GDPR in place, citizens (customers) from the European Union can now exercise greater control over their data and decide the extent to which businesses can store & manage the same.
Convin gives utmost importance to the data privacy of its customers. In compliance with the GDPR regulation, effective from April 1st, 2020, Convin hereby confirms upon the data privacy, security & transparency commitment, the company offers to all its customers.
We have an up-to-date Data Processing Agreement in place that elucidates our approach towards GDPR. We acknowledge that the GDPR will help us adopt the highest operational standards and will thereby facilitate to protect customer data in the best way possible.
It is pretty straightforward. We stride by Transparency, Privacy and, Security. We are the facilitators who make data processing and management simple for you. You control and own your data!
Personal Privacy of customers’ data is absolute at Convin While we will process customer data, it is the customer on whom the power to edit, delete, retain or transfer of data, fully rests upon.
Customers at any point in time can get in touch with us and conduct audits on their personal data. They can approach the Data Protection Officer (DPO) by sending an email to contact@convin.ai and ask for any information pertaining to their account. If deemed necessary, customers can also verify their logs to confirm upon specific events related to their personal data.
We promise to adopt utmost security standards so that your personal data does not get compromised at any point in time. We have tightened our IT infrastructure, data security platform & IT policies so as to offer our customers, enhanced end-to-end security.
Being the data owner, it is completely your call to decide on where & with whom your data must reside. We’ll help you port your data out of our ecosystem in a safe and secure manner. However, the transfer of data to another IT environment/processor will purely depend on the technical feasibility at both ends.
For complete information, please refer to our DPA, terms of service & privacy policy documents. If you have any specific questions, please feel free to write to our Data Protection Officer at contact@convin.ai. Our GDPR team will be more than happy to answer your queries.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
