Automatically evaluates 100% of calls without bias or inconsistency. Works on customized Q/A templates as well. My quality team was able to audit only 3% calls and that too on google forms. Now, we audit 100% calls automatically and manually go through the calls where AI detects the violation/red alert. It maximizes the impact of my QA team and helps us ensure coverage on all the conversations.

I like the insights Convin's Data labs regularly shares around my conversations. I was looking to understand the Voice of the customer and see what turns off customers' moods to purchase products. Convin’s CI dashboard helps me understand what customers need and what makes them buy/not buy our product. Their 100% call auditing is definitely the primary value proposition.

Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected.

Say No to making reports manually; Convin gives you customized Reporting. Convin allows users to manually audit calls as well as its own Auto QA to automate the process and provide 100% call auditing, making it a unique selling point. Convin is solving a major industrial problem by providing organizations with business insights, customer feedback, and ROI.

Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports.