Convin improves agent performance, enhances customer experience, and increases conversions in omnichannel contact centers.
Convin improves agent performance, enhances customer experience,
and increases conversions in omnichannel contact centers.
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We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Consider what Convin users
have to say.
See how our clients transformed their customer conversations.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.