Convin AI models analyze 100% of frontline teams' interactions to enhance agent productivity, elevate customer experience, and boost conversions across omnichannel conversations.
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Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
real-time Agent Assist
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
AUTOMATED QUALITY ASSURANCE
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
CONVERSATION BEHAVIOR ANALYSIS
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
AUTOMATED AGENT COACHING
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
LEARNING MANAGEMENT SYSTEM
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
QUALITY MANAGEMENT SOFTWARE
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
Increase Customer Lifetime Value by accelerating quality assurance, scaling automated coaching, and optimizing for business drivers. Differentiate customer experience using Generative AI for contact centers.
Proactively address contact center productivity challenges of all customer-facing teams by focusing on conversation insights, compliance monitoring, and automated agent coaching. Leverage Convin’s LLM models to investigate customer behavior better.
Empower agents to handle complex conversations by focusing on unbiased feedback, scalable personalized coaching, and actionable insights on a daily basis.
See how our clients transformed their customer conversations.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
