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See how our clients transformed their customer conversations.
Engage Convin’s speech analytics to differentiate your BPO. Boost conversation quality with actionable customer insights and create unmatched customer experiences through game-changing Generative AI.
Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Handle complex queries and discussions better. Improve the entire customer journey by making it smarter, empathetic, and more friendly.
Implement a risk-based approach that ensures agent comply with relevant regulations. Agents adhere to policies, standards, and procedures set by the company, industry, or government. Ensure all business operations are secure. Offer agents automated AI feedback and CSAT scores to encourage proactive behavior.
Conversation behavior analysis tracks winning trends, business-driving behavior, and the voice of customers. Beat your competition by capitalizing on conversation analytics and accessing sentiments, objections, competition data, and more.
Create a continuous learning and development process for agents. Use knowledge base, assessments, and automated coaching to upskill agents. Make your BPO enriched with the right talent for higher conversions.
Capture and analyze customer conversations to identify opportunities and improve products and services. Use analytics to make business-winning decisions. Understand the voice of the customer and deliver remarkable customer experiences.
See how our clients transformed their customer conversations.