Drive Winning Sales Conversations: Maximize Satisfaction, Retention, and Revenue

Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. Empower your agents to navigate tough discussions and embrace behavior that drives business.

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Achieve contact center excellence

27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales

Why Real-Time Agent Assist?

Different roles. Different problems. One solution.

Boost customer experience and business outcomes

Earn more revenue with real-time conversation tracking

Remove selection bias and prioritize high-risk conversations

  • Reduce hold times and improve first call resolution.
  • Leverage real-time customer insights to offer better resolutions.
  • Eliminate potential violations and escalations.
  • Agents receive auto-generated prompts on regulations and guidelines.
  • Lower sales cycle and replicate revenue-driving behavior.
  • Make the debt collection process smarter and more friendly.
  • Help agents respond better and emphasize empathy in repayment conversations.

Real-time monitoring and guidance on live calls

Agent Assist monitors agent-customer interactions in real time

Reduce unproductivity over spreadsheets and manual auditing.

  • Automate conversation tracking and live assistance.
  • Employ real-time audit of call scripts and catch violations.
  • Agents don’t stray away from the call script and receive immediate prompts to navigate complex customer queries.
  • Help agents decode customer accents and language barriers.
  • Provide easy access to correct information.
  • Empathy doesn’t take a backseat with timely auto-generated prompts.

Real-time coaching for agent performance

Enhance agent performance during live calls

Stop overlooking high-risk conversations

  • Access knowledge base and improve agent knowledge in a practical situation.
  • Display conversation quality checklist to drive correct behavior and self-coaching.
  • Assist agents in learning on the job while avoiding information overload.
  • Add key improvement areas as suggestions and battle cards on the live call.
  • Reinforce behavior that generates conversion and customer satisfaction.

Improve agent performance. Increase business outcomes.

Knowledge Base

Save time and make information more accessible to agents on live calls. Let agents handle customer queries better by a simple phrase or keyword search that finds the relevant documentation or article. Easy access to a knowledge base makes agents more equipped and attentive on the call.

Script Guidance

Improve conversation quality by making script adherence mandatory on live calls. Pinpoint and add critical script parameters that agents need to meet. Give agents a visual checklist to never lose sight of the parameters

Suggestions

Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlights suggestions to draw agents' attention and handle customer queries better.

Battle cards

Stop putting off complex queries for later. Battle cards offer optimum information to navigate difficult customer situations. The prompts include a step-by-step flow, hints, and a list of options to investigate. Managers can insert more topics based on the agent's past call performance, simultaneously ensuring self-coaching and guidance.

Live Captions

Language barriers and accents can no longer hamper conversations. Easily distinguish the customer’s accent or revisit a previously spoken statement. Agents can access the live transcript line-by-line or the entire transcript simultaneously. 

A team-wide solution

Agents

Improve agent performance with real-time monitoring. Eliminate the fear of complex discussions and catch self-coaching moments at every touchpoint.

Managers

Observe drastic improvement in hold times and first call resolutions. Dramatically reduce escalations and compliance violations.

Leaders

Start observing a reduction in the sales cycle and an improvement in conversions. Level up customer experience that drives new customers and reduces churn.

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

Smarter and More Efficient Manual QA

Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.

AUTOMATED QUALITY ASSURANCE

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

CONVERSATION BEHAVIOR ANALYSIS

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

AUTOMATED AGENT COACHING

Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

LEARNING MANAGEMENT SYSTEM

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

QUALITY MANAGEMENT SOFTWARE

Smarter and More Efficient Manual QA

Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.

Analyze omnichannel conversations
Access Convin
on-the-go

Empower your agents with real-time agent assist

Use Cases

Agent Assist for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Agent Assist for Support
Empower agents to handle all customer queries without long hold times.
Agent Assist for Collections
Help agents respond better to customer reactions and collect more payments smoothly.
Agent Assist for Compliance
Real-time monitoring of calls for fraudulent and misleading information to reduce potential violations.

Solutions

Agent Assist for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Agent Assist for Insuretch
Identify opportunities proactively to acquire and retain customers.
Agent Assist for Healthcare
Create a patient-first experience with added focus on having an empathetic conversation.
Agent Assist for Fintech
Seamlessly switch between inbound customer queries and outbound repayment reminder calls by pointers to stay on script.
Agent Assist for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.

Stop managing customer data in silos

Your security is our priority

Our customers love us

See how our clients transformed their customer conversations.

One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the aduitors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
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Claymont, Delaware 19703
(+1) 6282095776