Drive Winning Conversations: Maximize Satisfaction, Retention, and Revenue
Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.
Achieve contact center excellence
27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
Real-Time Agent Assist
Boost conversions with instant prompts and actionable suggestions on live calls.
Real Time Supervisor Assist
Reduce escalations and compliance violations with live agent call tracking.
Why Real-Time Agent Assist and Supervisor Assist?
Boost business outcomes
Real-time monitoring and guidance
Real-time behavioral coaching
Live supervisor assistance
Want to see how it works?
Book a DemoWhat can AI agent assist do for your contact center agents?
Knowledge Base
AI-assisted Knowledge Base offers instant access to information through simple phrase or keyword searches, which significantly reduces agents search times and improves first call resolutions.
Ask AI
Generative AI-powered Ask AI serves as a dynamic knowledge base capable of sourcing information from diverse sources, such as LMS, product details, or external data repositories.
Script Guidance
Help agents adhere to essential script parameters with a visual checklist. Ensure every interaction aligns with the highest standards of communication and service.
Suggestions
Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlighted suggestions draw agents' attention and help them better handle customer queries.
Battle cards
Navigate complex customer queries with optimum information. The prompts include a step-by-step flow, hints, and a list of options to investigate. Insert more topics based on the agent's past call performance.
Live Captions
Language barriers and accents can no longer hamper conversations. Agents can easily distinguish the customer’s accent or revisit a previously spoken statement.
Supervisor Dashboard
A comprehensive supervisor dashboard for real-time monitoring of active calls and agent performance. Supervisors can proactively identify and address potential issues with negative sentiment tracking and violation alerts.
A team-wide solution
For Agents
Improve agent performance with real-time monitoring. Eliminate the fear of complex discussions and catch self-coaching moments at every touchpoint.
Supervisors
Proactively prevent customer escalations and ensure compliance. Tackle onboarding and reduce attrition with real-time coaching.
For Managers
Observe drastic improvement in hold times and first call resolutions. Dramatically reduce escalations and compliance violations.
For Leaders
Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle time and closures.
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Customized post-interaction suite for every business
Evaluate 100% conversations to eliminate compliance risk
Automatically review and score 100% of omnichannel conversations using a custom evaluation scorecard. Spot performance snags and unhappy customers faster.
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Unlock customer voice with Convin insights
Spot agent behavior, patterns, and actions that impact business outcomes in a positive and negative manner. Predict the chance of call success with intelligent customer insights.
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Automated personalized coaching at scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible and faster agent training
Identify and fix agents' skill gaps with a simple, asynchronous training format. Access customizable learning solutions, faster onboarding, and lower training cost.
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Grow your business with Real-Time Agent Assist
Use Cases
Agent Assist for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Agent Assist for Support
Empower agents to handle all customer queries without long hold times.
Agent Assist for Collections
Help agents respond better to customer reactions and collect more payments smoothly.
Agent Assist for Compliance
Real-time monitoring of calls for fraudulent and misleading information to reduce potential violations.
Solutions
Agent Assist for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Agent Assist for Insuretch
Identify opportunities proactively to acquire and retain customers.
Agent Assist for Healthcare
Create a patient-first experience with an added focus on having an empathetic conversation.
Agent Assist for Fintech
Seamlessly switch between inbound customer queries and outbound repayment reminder calls by pointers to stay on script.
Agent Assist for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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