Built For Conversations Without A Supervisor, Each Call

Convin’s Real Time Assist Agent listens live and surfaces prompts, answers, and checklists on-screen. Supervisor Assist adds real-time visibility and alerts only when a call truly needs intervention, so supervisors step in only when it matters

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Two Live Layers Working Together

Real-Time Assist Agent

Boost conversions and resolutions with instant prompts, answers, and checklists on live calls-so agents can handle complex conversations without pausing, parking, or waiting for help.

Real Time Supervisor Assist

Reduce escalations and violations with a live view of active calls, sentiment, and alerts-so supervisors jump into the right calls, not every call.

What Changes When Live Calls Stop Depending on Supervisor Bandwidth

Boost Business Outcomes

Higher CSAT, revenue, and collections.

Live guidance turns better conversations into measurable lifts.

Improve FCR and reduce AHT with accurate, on-screen answers.

Speed up sales cycles with guided discovery and closing prompts.

Capture upsell and cross-sell cues while the customer is still on the call.

Lift collection rates with empathy + compliance baked into talk tracks.

Real-time monitoring and guidance

Fewer holds, fewer callbacks.

Agents get what they need on-screen, not after chasing a supervisor.

Automate script and disclosure checklists so key lines aren’t missed.

Serve targeted prompts for tricky questions, objections, and edge cases.

Use AI-assisted KB and Ask AI to surface the right information instantly.

Let agents stay with the customer instead of switching tools and tabs.

Real-Time Behavioral Coaching

New agents ramp faster; experienced agents keep improving.

Coaching shifts from “after the fact” to every call.

Use checklists, battle cards, and KB on live calls to promote self-coaching.

Give in-the-moment nudges on tone, clarity, and next best step.

Reinforce good behaviors and correct risky ones in the context of real calls.

Help day-one agents sound closer to seasoned agents, much sooner.

Live Supervisor Assistance

Supervisors support more agents with fewer escalations.

Supervisors watch patterns-not every single call.

See active calls, sentiment, and violations in a live dashboard.

Get alerts when risk or frustration spikes, not after the call is over.

Use whisper or barge-in to support agents only on critical calls.

Manage large or remote teams without being present for every interaction.

Achieve Contact Center Excellence

Increase in CSAT score

Increase in Collection Rate

Increase in sales

27%

Increase in CSAT score

17%

Increase in Collection Rate

21%

Increase in sales

Without vs With Real-Time Assist Agent

Agent Confidence

Holds, callbacks, constant “Let me check…”

Supervisor Load

Shadowing calls and firefighting escalations

Handle Time & Callbacks

Long calls and repeat contacts

Escalations & Risk

Issues found later in audits

Same people and scripts-less dependency, more control.

Agent Confidence

Prompts and answers on-screen while the call is live

Supervisor Load

Acting on alerts and patterns-not every conversation

Handle Time & Callbacks

Shorter calls and fewer follow-ups

Escalations & Risk

Violations and sentiment flagged while the call is live

Same people and scripts-less dependency, more control.

What Shows Up on The Agent’s Screen

Knowledge Base

AI-assisted KB offers instant answers through simple phrase or keyword searches, cutting search time and improving FCR.

Ask AI

Gen AI–powered Ask AI acts as a dynamic knowledge layer pulling from LMS, product docs, and other sources.

Script Guidance

Visual checklists keep essential script points, disclosures, and mandatory lines in front of agents on every call.

Suggestions

Live suggestions highlight script gaps, potential violations, and speech adjustments so agents handle queries better.

Battle cards

Step-by-step flows, hints, and options help agents handle complex scenarios; topics can be refined from past calls.

Live Captions

Real-time captions reduce accent and language barriers, letting agents re-read what the customer just said.

Supervisor Dashboard

A live dashboard shows active calls, sentiment, and violation alerts so supervisors can step in exactly when needed.

Agents Become Independent. Supervisors Become Strategic.

For Agents

Real-time prompts, answers, and checklists reduce fear of complex conversations and turn every call into a self-coaching moment.

For Supervisors

Prevent escalations and violations with live alerts and dashboards. Support and onboard more agents without shadowing every call.

For Managers

See AHT, FCR, CSAT, and collections improve as live behaviors change—without scaling supervisor headcount.

For Leaders

Deliver more consistent customer experiences and lower churn, with direct line-of-sight to revenue and retention impact.

After the Call, the Follow-Through is Automated

One Loop That Makes Every Next Call Better

Most real-time assist tools stop at “the call went fine.” Convin connects the Real-Time Assist Agent with Auto QA, coaching, and the LMS so that every call improves the next one.

Real-Time Assist guides agents live.

Auto QA scores every call.

Coaching and LMS update playbooks.

New prompts and scripts show up on the very next call.

Where Real-Time Assist Agent Adds the Most Value

Use Cases

Sales

Reduce sales cycle time by replicating winning behaviors and handling objections on the live call.

Support

Empower agents to resolve customer queries without long holds, transfers, or searching for a supervisor.

Collections

Help agents respond better to customer reactions and collect more payments with the right mix of empathy and compliance.

Compliance

Monitor calls in real time for misleading or risky information and reduce violations before they escalate.

Retention

Reduce churn with live save prompts, empathy cues, and next-best actions - so agents handle cancellation calls confidently.

Solutions

Healthcare

Accurate, empathetic answers on every patient call.

BPO

Consistent conversations across queues, shifts, and teams.

EdTech

Clear, confident counselling on every enquiry.

Home Services

Right steps and answers on the first call.

Banking & Finance

Precise, compliant financial conversations—live.

Insurance

Policy conversations that stay clear and compliant.

Real Estate

Confident, on-track property conversations every time.

Retail

Faster, sharper product and policy answers.

Trusted by B2C Leaders Who Get It

“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”

Preeti Singh

Quality Assurance Lead

Read Casestudy

Preeti Singh

Quality Assurance Lead

Read Casestudy

INDUSTRY

Consumer Electronics

CONTACT CENTER SIZE

350+

FOUNDED

2011

"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."

Preeti Singh

Quality Assurance Lead

Read Casestudy

Mohit Sidhwani

Head of Customer Experience

“Convin has transformed the way we manage quality, collaboration, and communication.”

Before Convin, our QA process was scattered across Google Forms and our CRM, making audits, updates, and insights extremely time-consuming. With Convin, everything is now centralized—audits, PKTs, and process updates are easily accessible on one platform. We can make instant changes to audit forms without tech support, and all call recordings are readily available for review and insights. The ability to fill both Audit and Governance Forms simultaneously has boosted QA efficiency, while Team Leads can now track compliance independently.

Suyash Talekar

Customer Success Lead, Traya

“It's like having a virtual assistant for every rep and manager.”

Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.

Nithin S

Senior Executive, Fyers

Convin.ai has transformed our audit process.

The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.

Naresh C

Quality executive, Vyapar

Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.

Hardik Singh

Functional Head– Quality & Training, Physics Wallah

“Convin.ai makes reporting effortless — with expert support every step of the way.”

From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."

Suraj M

Quality Analyst, Bombay shirt company

Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.

Berkha & Devayani

AM- Quality Assurance, Physics Wallah

Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.

Ravi Sachan

Senior Manager– Quality & Training, Physics Wallah

“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”

Preeti Singh

Quality Assurance Lead

Read Casestudy

Preeti Singh

Quality Assurance Lead

Read Casestudy

INDUSTRY

Consumer Electronics

CONTACT CENTER SIZE

350+

FOUNDED

2011