Drive Winning
Conversations: Maximize Satisfaction, Retention, and Revenue

Combine Real-time AI Agent Assist with Live Supervisor Assistance to foster a proactive environment that minimizes escalations and boosts revenue-generating opportunities.

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Achieve contact center excellence

27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales

Real-Time Agent Assist

Boost conversions with instant prompts and actionable suggestions on live calls.

Supervisor Assist

Reduce escalations and compliance violations with live agent call tracking.

Why Real-Time Agent Assist and Supervisor Assist?

Boost Business Outcomes

Maximize business opportunities with  real-time monitoring

  • Enhance first call resolution, reduce average handle time, and uphold brand integrity by providing consistent, high-quality information.
  • Accelerate the sales cycle and foster revenue growth by monitoring and guiding agents in real-time.
  • Unlock hidden opportunities for up-selling and cross-selling on live calls.
  • Improve debt collection rate by incorporating empathy and compliance.
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Real-time Monitoring and Guidance

Take every customer interaction to the next level

  • Automate tracking and conversation checklist, ensuring adherence to call scripts and compliance standards.
  • Arm agents with actionable prompts and suggestions, enabling them to navigate complex queries and handle objections.
  • Leverage Generative AI-assisted Knowledge Base to offer rapid access to correct information.
  • Allow agents to focus on customer-centric tasks to achieve KPIs and surpass revenue goals.
Real-time ai agent assist, real-time agent assistance, real-time agent, call time ai

Real-time Behavioral Coaching

Transform agents into seasoned professionals from day one

  • Conversation quality checklists, battle cards, and knowledge base on live calls promote self-coaching.
  • Continuous, in-the-moment advice helps agents to adapt and improve instantly.
  • Reinforce positive behavior and correct negative ones tailored to the specific context of each interaction.
  • Dynamic, context-specific prompts guide agents through interactions, handle complex scenarios with empathy and precision.
agent assist software, real-time coaching, agent assist, Time.agent, call QA

Live Supervisor Assistance

Antidote to agent violation and customer escalations

  • Gain 100% visibility into active calls, enabling proactive coaching and improving agent outcomes.
  • Track violation alerts and customer sentiment in real-time, ensuring immediate supervisory intervention.
  • Deliver instant supervisor help with live barge-in capabilities, ensuring constant agent support.
  • Offer live, contextual support to agents, enhancing their ability to handle challenging customer conversations.
  • Improve remote team management, reduce average handle time (AHT), and maintain brand consistency.
call center supervisor, call center manager, customer service manager

Want to see how it works?

Book a Demo

What can AI Agent Assist do for your contact center agents?

Knowledge Base

AI-assisted Knowledge Base offers instant access to information through simple phrase or keyword searches, which significantly reduces agents search times and improves first call resolutions.

Ask AI

Generative AI-powered Ask AI serves as a dynamic knowledge base capable of sourcing information from diverse sources, such as LMS, product details, or external data repositories.

Script Guidance

Help agents adhere to essential script parameters with a visual checklist.  Ensure every interaction aligns with the highest standards of communication and service.

Suggestions

Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlighted suggestions draw agents' attention and help them better handle customer queries.

Battle cards

Navigate complex customer queries with optimum information. The prompts include a step-by-step flow, hints, and a list of options to investigate. Insert more topics based on the agent's past call performance.

Live Captions

Language barriers and accents can no longer hamper conversations. Agents can easily distinguish the customer’s accent or revisit a previously spoken statement.

Supervisor Dashboard

A comprehensive supervisor dashboard for real-time monitoring of active calls and agent performance. Supervisors can proactively identify and address potential issues with negative sentiment tracking and violation alerts.

A team-wide solution

Agents

Improve agent performance with real-time monitoring. Eliminate the fear of complex discussions and catch self-coaching moments at every touchpoint.

Supervisors

Proactively prevent customer escalations and ensure compliance. Tackle onboarding and reduce attrition with real-time coaching.

Managers

Observe drastic improvement in hold times and first call resolutions. Dramatically reduce escalations and compliance violations.

Leaders

Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle time and closures.

Additional Resources

Customized Post-Interaction Suite For Every Business

Evaluate 100% Conversations to Eliminate Compliance Risk

Automatically review and score 100% of omnichannel conversations using a custom evaluation scorecard. Spot performance snags and unhappy customers faster.

Unlock Customer Voice with Convin Insights

Spot agent behavior, patterns, and actions that impact business outcomes in a positive and negative manner. Predict the chance of call success with intelligent customer insights.

Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

Flexible And Faster Agent Training

Identify and fix agents' skill gaps with a simple, asynchronous training format. Access customizable learning solutions, faster onboarding, and lower training cost.

Automated QA

Automatically review and score 100% of omnichannel conversations using a custom evaluation scorecard. Spot performance snags and unhappy customers faster.

Voice of Customer

Spot agent behavior, patterns, and actions that impact business outcomes in a positive and negative manner. Predict the chance of call success with intelligent customer insights.

Automated Coaching

Leverage targeted and personalized coaching at scale. Improve call handling quality and reduce supervisor escalations to a large extent.

Learning Management System(LMS)

Identify and fix agents' skill gaps with a simple, asynchronous training format. Access customizable learning solutions, faster onboarding, and lower training cost.

Grow Your Business With Real-Time Agent Assist

Use Cases

Agent Assist for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Agent Assist for Support
Empower agents to handle all customer queries without long hold times.
Agent Assist for Collections
Help agents respond better to customer reactions and collect more payments smoothly.
Agent Assist for Compliance
Real-time monitoring of calls for fraudulent and misleading information to reduce potential violations.

Solutions

Agent Assist for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Agent Assist for Insuretch
Identify opportunities proactively to acquire and retain customers.
Agent Assist for Healthcare
Create a patient-first experience with an added focus on having an empathetic conversation.
Agent Assist for Fintech
Seamlessly switch between inbound customer queries and outbound repayment reminder calls by pointers to stay on script.
Agent Assist for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.

Stop managing customer data in silos

Genesys
Talkdesk
HubSpot
Aircall
Zendesk

Your security is our priority

Our customers love us

See how our clients transformed their customer conversations.

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
INDIA
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US
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