Achieve contact center excellence
27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
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Combine Real-time Agent Assist with Live Supervisor Assistance to foster a proactive environment that minimizes escalations and boosts revenue-generating opportunities.
Boost conversions with instant prompts and actionable suggestions on live calls.
Reduce escalations and compliance violations with live agent call tracking.
AI-assisted Knowledge Base offers instant access to information through simple phrase or keyword searches, which significantly reduces agents search times and improves first call resolutions.
Generative AI-powered Ask AI serves as a dynamic knowledge base capable of sourcing information from diverse sources, such as LMS, product details, or external data repositories.
Help agents adhere to essential script parameters with a visual checklist. Ensure every interaction aligns with the highest standards of communication and service.
Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlighted suggestions draw agents' attention and help them better handle customer queries.
Navigate complex customer queries with optimum information. The prompts include a step-by-step flow, hints, and a list of options to investigate. Insert more topics based on the agent's past call performance.
Language barriers and accents can no longer hamper conversations. Agents can easily distinguish the customer’s accent or revisit a previously spoken statement.
A comprehensive supervisor dashboard for real-time monitoring of active calls and agent performance. Supervisors can proactively identify and address potential issues with negative sentiment tracking and violation alerts.
Improve agent performance with real-time monitoring. Eliminate the fear of complex discussions and catch self-coaching moments at every touchpoint.
Proactively prevent customer escalations and ensure compliance. Tackle onboarding and reduce attrition with real-time coaching.
Observe drastic improvement in hold times and first call resolutions. Dramatically reduce escalations and compliance violations.
Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle time and closures.
Automatically review and score 100% of omnichannel conversations using a custom evaluation scorecard. Spot performance snags and unhappy customers faster.
Spot agent behavior, patterns, and actions that impact business outcomes in a positive and negative manner. Predict the chance of call success with intelligent customer insights.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Identify and fix agents' skill gaps with a simple, asynchronous training format. Access customizable learning solutions, faster onboarding, and lower training cost.
Automatically review and score 100% of omnichannel conversations using a custom evaluation scorecard. Spot performance snags and unhappy customers faster.
Spot agent behavior, patterns, and actions that impact business outcomes in a positive and negative manner. Predict the chance of call success with intelligent customer insights.
Leverage targeted and personalized coaching at scale. Improve call handling quality and reduce supervisor escalations to a large extent.
Identify and fix agents' skill gaps with a simple, asynchronous training format. Access customizable learning solutions, faster onboarding, and lower training cost.
See how our clients transformed their customer conversations.
Encourage customer engagements that translate into business opportunities.
Book a Demo
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
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