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Convin for EDTECH

Enable agents to close more deals without jeopardizing regulatory compliance.

Empower agents to sell education packages while shortening the long sales cycle. Stress on agent training to handle complex objections and eliminate the need to oversell or mis-sell products.

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How does Convin help the EdTech contact centers?

Efficiently handle peak enrollment season

Train agents to deal with the pressure of admissions, counseling, and a high influx of inbound calls. Coach agents on limited period and early bird offer to win more students.

Eliminate Mis-selling episodes

Automatically catch hold of agents mis-selling courses and plans to parents. Educate agents on the repercussions of selling false commitments and offer to coach on ethical selling practices.

Improve closure rates and shorten deal cycles

Identify agent behavior that positively impacts deals. Based on the conversation behavior patterns, empower agents with repeatable best practices that close deals faster.
Invest in AI-powered customer
conversations

Different roles. Different problems. One solution.

Uncover unsatisfactory agent performance

Overhaul agent performance by automatically evaluating 100% of customer conversations and surfacing improvement areas. Focus on coaching agents on admission queries and product knowledge without wasting crucial time on manual review of lengthy conversations.

Increase revenue with best practices

Agents seek recommendations from managers in the form of best practices to increase revenue. Get top-performing agents' automatic winning behavior suggestions and replicate them to improve sales performance and student onboarding. Get insights to deal with difficult student-parent questions across the lead generation process to sales to after-sales support.

Keep up with the latest student plans and discounts

Agents are at a loss of resources and documents when handling students and parents questions specially during peak enrollment periods. Employ automated coaching to build technically strong agents with knowledge of the latest product, promotion, and price plans.

Unravel new revenueopportunities

Staying one step ahead of customer’s movement is the best way to retain and invite new parents and students. Allow customer intelligence to analyze 100% of customer conversations to extract information on preferred payment options, batches, teachers, price-per-class objections, early bird expectations, emerging learning models, and fresh opportunities driven by student-parent demand.

27%
Increase in CSAT
21%
Increase in Sales
16%
Increase in collection rate
Analyze omnichannel conversations
Access Convin
on-the-go

Our customers love us

See how our clients transformed their customer conversations.

One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the aduitors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776