Enable agents to close more deals without jeopardizing regulatory compliance

Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Ensure a friendly and efficient customer experience–ensure agents respond with empathy while handling critical conversations with parents.

Overhaul agent performance by automatically evaluating 100% of customer conversations and surfacing improvement areas. Focus on coaching agents on admission queries and product knowledge without wasting crucial time on manual review of lengthy conversations. Offer agents automated AI feedback and Lead scores to encourage proactive behavior.

Get top-performing agents' automatic winning behavior suggestions and replicate them to improve sales performance and student onboarding. Get insights to deal with difficult student-parent questions across the lead generation process from sales to after-sales support.

Agents are at a loss of resources and documents when handling students' and parents' questions, especially during peak enrollment periods. Employ automated coaching to build technically strong agents with the latest product, promotion, and pricing knowledge.

Staying one step ahead of the customer’s movement is the best way to retain and invite new parents and students. Allow conversation intelligence to analyze 100% of customer conversations to extract information on preferred payment options, batches, teachers, price-per-class objections, early bird expectations, emerging learning models, and fresh opportunities driven by student-parent demand.