Maximize sales and boost debt collection while staying compliant

Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Make the debt collection process smarter and more friendly–help agents respond with empathy in repayment conversations.

Build a custom scorecard to track the agent’s performance based on PCI, SSAE 16 (SAS 70), ISO, and CFPB regulations. Track 100% of omnichannel conversations and ensure agents stick to call scripts and comply with financial services regulations. Provide agents with automated AI feedback and collection scores to encourage proactive behavior.

Assist agents in dealing with angry and unreasonable customers. Recommend best practices and winning behavior data to deal with difficult customer questions and objections. Encourage agents to replicate actions and phrases that stand out as positive responses. Address payment collection situations while keeping customers happy and satisfied.

Guiding agents on the correct selling techniques and debt collection strategies is the first step towards improved revenue. Coaching can help managers assign automated and manual coaching instances that present best-selling practices in a competitive and complex financial environment.

Staying one step ahead of customers’ movements is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of multi-channel conversations to extract information on common objections, sentiments, discussion topics, emerging customer trends, and fresh opportunities.