Close the Performance gap with Convin
Agents
Add more value to customer conversations by leveraging insights and patterns.
Replicate top performers and improve weak areas with automated coaching.
Replicate top performers and improve weak areas with automated coaching.
Managers
Maximize call center productivity by automated call quality review and coaching instances.
Investigate customer escalations and bad experiences by proactively monitoring customer sentiment and alerts.
Investigate customer escalations and bad experiences by proactively monitoring customer sentiment and alerts.
QA
Encourage conversation quality standards by monitoring and scoring 100% omnichannel conversations.
Pinpoint compliance adherence opportunities by tracking violation alerts.
Pinpoint compliance adherence opportunities by tracking violation alerts.
Senior Leaders
Invest in automated workflows and processes to accelerate call center operations.
Ensure call quality by tracking reports and taking preemptive actions.
Ensure call quality by tracking reports and taking preemptive actions.



