How does Convin AI assist your business?
Different roles. Different problems. One solution.
Real-Time Agent Assist
Improve customer interaction quality in real-time
- Promote real-time monitoring and guidance on live conversations.
- Arm agents with actionable prompts and suggestions to navigate complex queries and objections.
- Ensure brand consistency with visual call scripts.
- Leverage Generative AI-powered Knowledge Base to offer first-call resolutions.
- Coach agents in real-time by reinforcing positive behavior and correcting negative actions.
Real-Time Supervisor Assist
Reduce the risk of misselling and customer escalation
- Supervisors gain 100% visibility into active agent conversations.
- Track violation alerts and customer sentiments on live calls.
- Provide instant supervisor help with live barge-in capabilities.
- Improve remote team management, reduce average handle time (AHT), and maintain brand consistency.
Automated Quality Assurance
Automatically track and analyze 100% conversations at scale
- Employ speech-to-text analysis to gain deeper visibility into customer interactions.
- Experience omnichannel QA over calls, chats, and emails.
- Ensure accurate and unbiased auditing with automated sampling.
- Score calls based on a custom scorecard.
- Analyze agent interactions, identify trends, and flag areas for improvement.
- Give agents actionable feedback powered by Gen AI.
Voice of Customer
Replicate and repeat business-winning behavior and actions
- Pinpoint patterns, trends, and anomalies in omnichannel customer conversations.
- Invest in parameter-level win-loss analysis to uncover winning actions.
- Experience Generative AI-driven Insights and conversation summarization.
- Measure customer sentiment and proactively tailor follow-up conversations.
- Predict Lead Interest, CSAT, and Likelihood of Repayment.
- Rely on proactive alerts to identify unsolicited agent behavior.
Automated Agent Coaching
AI-driven personalized and targeted coaching for every agent
- Monitor team and agent-level performance to identify coaching needs.
- Spot top and bottom performers to auto-assign coaching sessions.
- Rely on peer-to-peer coaching to upskill your agents.
- Watch top-performing conversations turn into coaching moments.
- Track coaching effectiveness with frequent assessments.
Learning Management System (LMS)
Flexible and faster agent onboarding platform
- Quick and easy-to-use AI knowledge base at agent’s disposal.
- Determine each agent’s customized learning path.
- Manually upload and assign meaningful coaching content.
- Track agent readiness with timely assessments
- Monitor agent call quality scores on the leaderboard to gamify training.
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