Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. Empower your agents to navigate tough discussions and embrace behavior that drives business.
Save time and make information more accessible to agents on live calls. Let agents handle customer queries better by a simple phrase or keyword search that finds the relevant documentation or article. Easy access to a knowledge base makes agents more equipped and attentive on the call.
Improve conversation quality by making script adherence mandatory on live calls. Pinpoint and add critical script parameters that agents need to meet. Give agents a visual checklist to never lose sight of the parameters
Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlights suggestions to draw agents' attention and handle customer queries better.
Stop putting off complex queries for later. Battle cards offer optimum information to navigate difficult customer situations. The prompts include a step-by-step flow, hints, and a list of options to investigate. Managers can insert more topics based on the agent's past call performance, simultaneously ensuring self-coaching and guidance.
Language barriers and accents can no longer hamper conversations. Easily distinguish the customer’s accent or revisit a previously spoken statement. Agents can access the live transcript line-by-line or the entire transcript simultaneously.
Experience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.
All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.
"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."
"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."
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"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."
"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."
"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."
"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."
"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."
"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."
Encourage high-quality conversation that results in better customer engagement.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
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