Drive Winning Conversations: Maximize Satisfaction, Retention, and Revenue
Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.
Achieve contact center excellence
27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
Real-Time Agent Assist
Boost conversions with instant prompts and actionable suggestions on live calls.
Real Time Supervisor Assist
Reduce escalations and compliance violations with live agent call tracking.
Why Real-Time Agent Assist and Supervisor Assist?
Boost business outcomes
Want to see how it works?
Book a DemoWhat can AI agent assist do for your contact center agents?
Knowledge Base
AI-assisted Knowledge Base offers instant access to information through simple phrase or keyword searches, which significantly reduces agents search times and improves first call resolutions.
Ask AI
Generative AI-powered Ask AI serves as a dynamic knowledge base capable of sourcing information from diverse sources, such as LMS, product details, or external data repositories.
Script Guidance
Help agents adhere to essential script parameters with a visual checklist. Ensure every interaction aligns with the highest standards of communication and service.
Suggestions
Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlighted suggestions draw agents' attention and help them better handle customer queries.
Battle cards
Navigate complex customer queries with optimum information. The prompts include a step-by-step flow, hints, and a list of options to investigate. Insert more topics based on the agent's past call performance.
Live Captions
Language barriers and accents can no longer hamper conversations. Agents can easily distinguish the customer’s accent or revisit a previously spoken statement.
Supervisor Dashboard
A comprehensive supervisor dashboard for real-time monitoring of active calls and agent performance. Supervisors can proactively identify and address potential issues with negative sentiment tracking and violation alerts.
A team-wide solution
For Agents
Improve agent performance with real-time monitoring. Eliminate the fear of complex discussions and catch self-coaching moments at every touchpoint.
Supervisors
Proactively prevent customer escalations and ensure compliance. Tackle onboarding and reduce attrition with real-time coaching.
For Managers
Observe drastic improvement in hold times and first call resolutions. Dramatically reduce escalations and compliance violations.
For Leaders
Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle time and closures.
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Customized post-interaction suite for every business
Evaluate 100% conversations to eliminate compliance risk
Automatically review and score 100% of omnichannel conversations using a custom evaluation scorecard. Spot performance snags and unhappy customers faster.
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Unlock customer voice with Convin insights
Spot agent behavior, patterns, and actions that impact business outcomes in a positive and negative manner. Predict the chance of call success with intelligent customer insights.
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Automated personalized coaching at scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible and faster agent training
Identify and fix agents' skill gaps with a simple, asynchronous training format. Access customizable learning solutions, faster onboarding, and lower training cost.
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Grow your business with Real-Time Agent Assist
Use Cases
Agent Assist for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Agent Assist for Support
Empower agents to handle all customer queries without long hold times.
Agent Assist for Collections
Help agents respond better to customer reactions and collect more payments smoothly.
Agent Assist for Compliance
Real-time monitoring of calls for fraudulent and misleading information to reduce potential violations.
Solutions
Agent Assist for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Agent Assist for Insuretch
Identify opportunities proactively to acquire and retain customers.
Agent Assist for Healthcare
Create a patient-first experience with an added focus on having an empathetic conversation.
Agent Assist for Fintech
Seamlessly switch between inbound customer queries and outbound repayment reminder calls by pointers to stay on script.
Agent Assist for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.
Convin can effortlessly integrate with your tech stack
See all Integrations
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
