Drive Winning Sales Conversations: Maximize Satisfaction, Retention, and Revenue

Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. Empower your agents to navigate tough discussions and embrace behavior that drives business.

Please enter the correct email.
Please enter business email.
Valid number
Invalid Email
Just a moment...
Oops! Something went wrong while submitting the form.

Achieve contact center excellence

27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
Why real-time agent assist?

Different roles. Different problems. One solution.

Boost customer experience and business outcomes

Earn more revenue with real-time conversation tracking

Remove selection bias and prioritize high-risk conversations

  • Reduce hold times and improve first call resolution.
  • Leverage real-time customer insights to offer better resolutions.
  • Eliminate potential violations and escalations.
  • Agents receive auto-generated prompts on regulations and guidelines.
  • Lower sales cycle and replicate revenue-driving behavior.
  • Make the debt collection process smarter and more friendly.
  • Help agents respond better and emphasize empathy in repayment conversations.

Real-time monitoring and guidance on live calls

Agent Assist monitors agent-customer interactions in real time

Reduce unproductivity over spreadsheets and manual auditing.

  • Automate conversation tracking and live assistance.
  • Employ real-time audit of call scripts and catch violations.
  • Agents don’t stray away from the call script and receive immediate prompts to navigate complex customer queries.
  • Help agents decode customer accents and language barriers.
  • Provide easy access to correct information.
  • Empathy doesn’t take a backseat with timely auto-generated prompts.

Real-time coaching for agent performance

Enhance agent performance during live calls

Stop overlooking high-risk conversations

  • Access knowledge base and improve agent knowledge in a practical situation.
  • Display conversation quality checklist to drive correct behavior and self-coaching.
  • Assist agents in learning on the job while avoiding information overload.
  • Add key improvement areas as suggestions and battle cards on the live call.
  • Reinforce behavior that generates conversion and customer satisfaction.

Improved agent performance. Increased business outcomes.

Knowledge Base

Save time and make information more accessible to agents on live calls. Let agents handle customer queries better by a simple phrase or keyword search that finds the relevant documentation or article. Easy access to a knowledge base makes agents more equipped and attentive on the call.

Script Guidance

Improve conversation quality by making script adherence mandatory on live calls. Pinpoint and add critical script parameters that agents need to meet. Give agents a visual checklist to never lose sight of the parameters

Suggestions

Agents receive prompt suggestions on call scripts, compliance violations, and speech adjustments. Highlights suggestions to draw agents' attention and handle customer queries better.

Battle cards

Stop putting off complex queries for later. Battle cards offer optimum information to navigate difficult customer situations. The prompts include a step-by-step flow, hints, and a list of options to investigate. Managers can insert more topics based on the agent's past call performance, simultaneously ensuring self-coaching and guidance.

Live Captions

Language barriers and accents can no longer hamper conversations. Easily distinguish the customer’s accent or revisit a previously spoken statement. Agents can access the live transcript line-by-line or the entire transcript simultaneously. 

A team-wide solution

Create experiences.
Just not results.

Empower your agents with real-time agent assist

Use Cases

Agent Assist for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Agent Assist for Support
Empower agents to handle all customer queries without long hold times.
Agent Assist for Collections
Help agents respond better to customer reactions and collect more payments smoothly.
Agent Assist for Compliance
Real-time monitoring of calls for fraudulent and misleading information to reduce potential violations.

Solutions

Agent Assist for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Agent Assist for Insuretch
Identify opportunities proactively to acquire and retain customers.
Agent Assist for Healthcare
Create a patient-first experience with added focus on having an empathetic conversation.
Agent Assist for Fintech
Seamlessly switch between inbound customer queries and outbound repayment reminder calls by pointers to stay on script.
Agent Assist for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.

Convin analyzes conversations across all channels

Experience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.

All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.

Want to see how it works?
Book a Demo

Stop managing customer data in silos

Your safety is our priority!

Customers love us for
good reasons

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
Account Executive
Place Technology

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Sales Director
Care Connection

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
AI/ML Specialist
Wells Fargo

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Training Specialist
COMSOL, Inc.

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Give real-time assistance to agents at the right time.

Encourage high-quality conversation that results in better customer engagement.

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

Follow us on
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329