Achieve contact center excellence
27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.
Boost agent productivity by encouraging 5-10 minutes of daily coaching away from the desk. Help agents unlearn outdated techniques and learn new methods of customer interactions on the go.
Access dashboards on the move to gauge agent performance on customer calls. Invest in early detection of red flags to reduce escalations. Keep agents motivated by delivering a learning platform that helps achieve performance goals faster.
Revolutionize contact center efficiency with a mobile application. Reduce delays and stop losing key revenue opportunities. Produce faster results with accessible analytics and training dashboards.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
real-time Agent Assist
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
AUTOMATED QUALITY ASSURANCE
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
CONVERSATION BEHAVIOR ANALYSIS
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
AUTOMATED AGENT COACHING
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
LEARNING MANAGEMENT SYSTEM
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
QUALITY MANAGEMENT SOFTWARE
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
See how our clients transformed their customer conversations.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
