Agent performance review and coaching on the go
Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.
Achieve contact center excellence
27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
Why Convin mobile app?
Comprehensive analytics dashboard
Access insights at your fingertips
- Easy-to-steer analytics dashboard with no training required.
- Track rep level, team level, and parameter level insights.
- Catch performance snags and best practices that impact business.
- Stay ahead of your organization's performance and take proactive measures.
Ready-to-view audit dashboard
Determine conversations that need attention
- Get quick access to audit scores.
- Scan scores to pinpoint conversations that deserve your attention.
- Uncover insights that help your agent improve and engage better.
Targeted coaching from anywhere
Say goodbye to rigid coaching schedules and devices
- Agents experience flexible coaching sessions and assessments.
- Agents receive personalized coaching sessions no matter where and what device they choose.
- Empower agents through tailored sessions that adapt to their requirements.
- Let agents see where they stand against each other on a leaderboard.
Seamless navigation
Navigate effortlessly through a comprehensive UI
- Every interaction with the app feels natural and intuitive.
- Experience clarity and ease of use right from the start.
- Charts and bars make the performance data consumable.
- Track agent performance and coaching progress in one place.
- Get complete visibility into team and individual performance.
- Access language that resonates with the user's experience and needs.
- App is available on iOS and Android.
Stay ahead of compliance violations
Don’t let compliance violations beat you
- Stand ahead of compliance violations and fatal behavior.
- Track and report red flags and violations that turn into escalations.
- Switch on push notifications that act as timely alerts, always keeping you in the loop.
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
A team-wide solution
For Agents
Boost agent productivity by encouraging 5-10 minutes of daily coaching away from the desk. Help agents unlearn outdated techniques and learn new methods of customer interactions on the go.
For Managers
Access dashboards on the move to gauge agent performance on customer calls. Invest in early detection of red flags to reduce escalations. Keep agents motivated by delivering a learning platform that helps achieve performance goals faster.
For Business Leaders
Revolutionize contact center efficiency with a mobile application. Reduce delays and stop losing key revenue opportunities. Produce faster results with accessible analytics and training dashboards.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible And Faster Agent Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Empower your contact center employees with Convin mobile
Use Cases
Convin Mobile for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Convin Mobile for Support
Empower agents to handle all customer queries without long hold times.
Convin Mobile for Collections
Help agents respond better to customer reactions and collect more payments smoothly.
Convin Mobile for Compliance
Real-time monitoring of calls for fraudulent and misleading information to reduce potential violations.
Solutions
Convin Mobile for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Convin Mobile for Insuretch
Identify opportunities proactively to acquire and retain customers.
Convin Mobile for Healthcare
Create a patient-first experience with added focus on having an empathetic conversation.
Convin Mobile for Fintech
Seamlessly switch between inbound customer queries and outbound repayment reminder calls by pointers to stay on script.
Convin Mobile for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.
Stop managing customer
data in silos
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Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
