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Assist agents in honing debt collection skills that facilitate repayment and prevent repeated payment delinquency. Counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.
Boost average repayment collection by empowering agents to track performance, customer, and coaching insights. Automated agent coaching allows agents to coach themselves.
New agents can ramp up in 1/3rd the time with timely call evaluation, feedback, assessment, and coaching.
Assess performance and coaching needs by monitoring 100% of agents' and teams' conversations.
Ensure faster debt collection, recovery of outstanding bill payments, and prevent repeated payment defaulters with continuous feedback and knowledge sharing.
Ensure adherence to regulatory policies and compliance requirements especially threatening customers for bill payment at all collection stages—coach agents on being empathetic yet firm.
Replace outdated call auditing and human bias with an AI-powered automated quality assessment platform. Analyze conversations based on custom parameters, responses, discussion points, interruption, and more, to auto-calculate a call performance score.
Keep an eye out for contact center quality trends and coaching effectiveness reports.
Catch escalations faster by eliminating random sampling while taking charge of conversations that need manual auditing intervention.
Carefully monitor customer intelligence reports to discover new and failed opportunities. Discover patterns, actions, and behaviors that affect customers positively and negatively.
Track and audit dashboards displaying agent performance, compliance issues, and deal progress. Use the dashboard to avoid potential problems and course-correct collection strategies.
See how our clients transformed their customer conversations.