Increase debt collection rate while staying compliant

Assist agents in honing debt collection skills that facilitate repayment and prevent repeated payment delinquency. Counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.

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How is Convin making
debt collection efficient?

Different roles. Different problems. One solution.

Turn every conversation into a repayment opportunity.

Real-time Agent Assist makes debt collection smarter and friendlier.

  • Help agents respond better and emphasize empathy in repayment conversations.
  • Employ real-time audits to drive correct behavior and encourage self-coaching.
  • Auto-assist agents in navigating complex customer queries with immediate prompts.
  • Auto-assist agents in learning on the job while avoiding information overload.
  • Access knowledge base and improve agent skillset in real-life situations.

Leverage performance data for better collection

Utilize Auto QA to ensure every interaction leads to a promise to pay.

  • Proactively monitor all collection conversations and identify potential issues.
  • Make customer communication easier by assisting agents in identifying areas of improvement.
  • Give targeted AI feedback to agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
  • Use collection score to assess the likelihood of debt collection and which accounts will repay faster.

Give agents ideas that work more

Employ Conversation Behavior Analysis to explore repeatable best practices that make the debt recovery process smooth and successful.

  • Give agents words, phrases, and actions that collect more.
  • Alert managers for compliance violations that need immediate attention.
  • Scale the impact of winning behavior by applying best practices in all interactions.

Invest in skills that fast-track debt collections

Employ automated coaching to fine-tune their skill set and learn to collect faster.

  • Align collection agents for soft skill and technical skill coaching sessions.
  • Coach agents on regulatory policies like FDCPA and other codes of conduct.
  • Improve debt collection software proficiency by manually uploading training sessions.
  • Arrange special coaching sessions on tracking defaulters, negotiating settlements, enacting repayment plans, and persuasion skills.
Improvement in collection rate
Time reduced in agent onboarding
Increase in promise-to-pay

How collection teams use Convin?


Boost average repayment collection by empowering agents to track performance, customer, and coaching insights. Automated agent coaching allows agents to coach themselves.

New agents can ramp up in 1/3rd the time with timely call evaluation, feedback, assessment, and coaching.


Assess performance and coaching needs by monitoring 100% of agents' and teams' conversations

Ensure faster debt collection, recovery of outstanding bill payments, and prevent repeated payment defaulters with continuous feedback and knowledge sharing.

Ensure adherence to regulatory policies and compliance requirements especially threatening customers for bill payment at all collection stages—coach agents on being empathetic yet firm.


Replace outdated call auditing and human bias with an AI-powered automated quality assessment platform. Analyze conversations based on custom parameters, responses, discussion points, interruption, and more, to auto-calculate a call performance score.

Keep an eye out for contact center quality trends and coaching effectiveness reports.

Catch escalations faster by eliminating random sampling while taking charge of conversations that need manual auditing intervention.


Carefully monitor customer intelligence reports to discover new and failed opportunities. Discover patterns, actions, and behaviors that affect customers positively and negatively.

Track and audit dashboards displaying agent performance, compliance issues, and deal progress. Use the dashboard to avoid potential problems and course-correct collection strategies.
Analyze omnichannel conversations
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Featured Case study

Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy
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