Assist agents in honing debt collection skills that facilitate repayment and prevent repeated payment delinquency. Counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.
Real-time Agent Assist makes debt collection smarter and friendlier.
Utilize Auto QA to ensure every interaction leads to a promise to pay.
Employ Conversation Behavior Analysis to explore repeatable best practices that make the debt recovery process smooth and successful.
Employ automated coaching to fine-tune their skill set and learn to collect faster.