Problem
Payment is “promised” but manual, inconsistent follow-ups mean reminders go out late or not at all.
Convin for collections
More Repayments. Fewer Complaints.
Convin brings control to high-stakes collection calls with live guidance, full review, and coaching that works, raising promise-to-pay and reducing repeat defaults.
What Collections Teams Achieve with Convin
60%
Decrease in ramp-up time
50%
Increase in promise-to-pay
17%
Increase in
collection rate
collection rate
The Collection Struggles, Your Ageing Report Doesn’t Show
Payment Reminders
Solution
AI Phone Call Agent runs structured reminder calls at scale. Captures intent and promise-to-pay dates. Flags risky or high-value cases for human follow-up.
Impact
Boost promise-to-pay rates by up to 50%.
Payment Collection
Problem
Collectors chase overdue accounts one by one - and real payment conversations get delayed.
Solution
AI Phone Call Agent automates payment collection calls. Confirms amounts, due dates, and preferred payment modes. Triggers pre-due and post-due nudges so fewer accounts slip.
Impact
Increase collection rates by around 17%.
Compliance-Safe Conversations
Problem
Even good collectors can miss a disclosure; every slip is a compliance and brand risk.
Solution
Real-Time Assist Agent surfaces live prompts for disclosures and do’s/don’ts. Keeps collectors within approved language and policy lines. Conversation Intelligence Agent flags potential breaches post-call for QA review.
Impact
Achieve 100% conversations under compliance monitoring.
How Convin Keeps Collections Effective and Compliant
AI Phone Call
Collect on time with less manual chasing
Automated payment reminders and nudges
Intent and difficulty signals captured early
Promise-to-pay and callback scheduling
Escalate high-risk cases to agents
Higher repayment with lower effort
Real-Time Agent Assist
A quiet co-pilot on every collection call.
Suggests empathetic, compliant responses
Keeps tone firm, fair, and human
Prompts questions on ability and intent to pay
Guides objections and tricky scenarios live
Pulls answers from policies and KB instantly
Automated Call QA
Every call is reviewed, not just a sample.
Monitors 100% of calls for tone and disclosures
Flags risky phrases, gaps, and missed next steps
Spots patterns behind disputes and broken promises
Surfaces where agents need support or coaching
Links QA scores to faster, safer repayment
Conversation Behavior Analysis
Shows what actually gets people to pay.
Identifies language that drives promise-to-pay
Alerts on script and behavior drift from compliance
Turns winning patterns into simple dos and don’ts
Scales best practices across collectors and teams
Automated Agent Coaching
Coaching built from real calls, not theory.
Focuses on tone, de-escalation, and negotiation
Reinforces regulatory and internal conduct rules
Assigns short trainings on plans and settlements
Uses real examples to sharpen persuasion skills
The Convin Support Loop
How Collections Teams Use Convin
See The Whole Recovery Journey, Not Just Overdues
Omnichannel coverage:
Calls, SMS, WhatsApp, and email in one view
Full account journey from first reminder to final payment or write-off
Compare performance across buckets, regions, and portfolios
On the go:
Review high-risk accounts and promises-to-pay from anywhere
Let leads see slippage, dispute risk, and today’s priorities at a glance
Keep recovery targets on track from a laptop or a phone
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