Convin is an AI-powered conversation intelligence software that helps frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience. Our customer intelligence is a strong suit that Callminer is still trying to match.
100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer analytics with;
When assessing the two software solutions on g2, we found that Convin meets their customers’ business needs and is easier to use, set up, and administer than Call Miner. Users also preferred doing business with Convin overall.
Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike CallMiner, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.
“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”
Head of Growth - Omnify
Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting in action- which is a cut above CallMiner.
“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”
Quality Assurance Quality Control Manager
Convin offers a Generative AI suite that transforms agent-customer interactions. Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Experience high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.
Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.
Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. On-demand custom analytics helps pinpoint customers’ objections and agents’ challenges–adds value to conversations, and helps in proactive actions.
Convin ensures your searches are faster and the screens turn up before the blink of an eye. Unlike CallMiner, evaluations are faster as there’s no lag in conversation selection and loading time.
Hear what customers have to say!
Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.
Besides Convin, Playvox, Cresta, Balto, Evaluagent, and Genesys are major competitors of CallMiner.
Like Convin, Callminer Eureka is a conversation intelligence software used for Conversation analytics.
Yes, CallMiner is delivered as a SaaS product.
CallMiner Eureka is a conversation intelligence software used for Conversation analytics.