What makes Convin a great investment?
Transform your enterprise call center with Convin AI's in-house language model and cutting-edge automation. Reduce escalations, elevate customer experience, and improve business outcomes with Convin AI.
100%
Compliance Monitoring
25%
Increase in Retention Rate
27%
Increase in CSAT
17%
Increase in Collection Rate
12%
Increase in Repeat Purchases
21%
Increase in Sales
Convin AI Solves Business-Critical Challenges At Scale
Eliminate Compliance Violations
Reduce Misselling
Prevent Customer Escalations
Maintain Consistent Brand Reputation
Enhance Agent Performance
Decrease Ramp-up Time
Improve First-Call Resolutions
Faster Decision-Making
Why Do Enterprise Call Center Companies Choose Convin AI?
1
Proprietary Speech-to-Text LLM
Experience improved transcription accuracy and contextual understanding with our in-house pre-trained language model.
2
Powered by Generative AI
Empower agents, streamline operations, and unlock new possibilities with Gen AI. Handle faster summarizations, better predictions, and exceptional customer insights.
3
Automated Coaching
Experience personalized and targeted coaching for every agent. Automated peer-to-peer coaching sessions accelerate progress without human intervention.
4
Omnichannel Contact Center Software
Record and analyze conversations on call, chat, and email platforms. Get holistic customer intelligence across channels.
5
Real-Time AI
Experience real-time monitoring, guidance, and coaching on live calls. Real-Time Agent Assist and Supervisor Assist empower agents with AI support and live supervisor support.
6
Faster Call Summarization
Improve call center productivity by eliminating manual call summarization. Make more time for strategic after-call work, such as follow-ups and coaching.
7
Advanced Conversation Analytics Software
Identify agent parameters that drive conversions and retention. Create custom reports/charts and populate them in the dashboard with customizable filters.
8
Predicts Customer Potential
Qualify leads, measure customer satisfaction, and gauge the likelihood of debt repayment with a Gen-AI-powered scoring mechanism. Moreover, determine the reason for the score and the next actionable steps.
9
AI Insights
Deeper and more holistic analysis of customer interactions, trends, and opportunities. Generate feedback on what agents did well, where they can improve, and suggest next steps for the agent.
10
Mobile Application
Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with on-the-go coaching sessions.
11
Convin Datalabs
A data analytics team specializing in gathering customer data and generating business-specific, meaningful insights, including various drill-down options and city-wise, team-wise, and agent-level breakdowns.
12
Language Support
Grow your business with 70+ language support. Experience unmatched transcription accuracy with our proprietary language model that supports codemixed variations.
A team-wide solution
Agents
Uncover mistakes, errors, and challenges faster. Empower agents and improve performance with automated scoring, real-time guidance, AI-feedback, and coaching.
Managers
Proactively prevent escalations and ensure compliance. Tackle onboarding and reduce attrition. Automatically track and assign coaching sessions to bottom performers & non-compliant agents.
QA
Improve efficiency in QA audit processes. Escalate compliance violations faster and avoid putting the brand's reputation at risk. Drive optimal agent performance by tracking top and low-performing agents.
Leaders
Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle and deal closures. Reduce time and money spent on manual interventions.
Power Your Contact Center With Convin AI
Use Cases
Convin for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Convin for Support
Empower agents to reduce long hold times and improve first-call resolutions when handling customer queries.
Convin for Collections
Help agents respond better to customer reactions and collect more payments smoothly and empathetically.
Convin for Compliance
Invest in 100% compliance monitoring to detect fraud, mis-selling, and escalations.
Solutions
Convin for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Convin for Insuretch
Identify opportunities proactively to acquire and retain customers.
Convin for Healthcare
Create a patient-first experience with an added focus on empathetic conversations.
Convin for Fintech
Seamlessly handle inbound customer queries and outbound repayment reminder calls.
Convin for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.
Convin for BPO
Enhance conversation quality by providing immediate and objective feedback, Streamline performance evaluations, reduce costs, and increase business efficiency.
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
14th
LinkedIn Top Startup 2024
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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