Book more sales deals by uncovering customer intention, tracking agent performance, and replicating winning behavior. Coach agents on sales skills that drive faster business results.
Improve customer satisfaction by encouraging active listening and asking more questions during the call. Perform stringent call evaluations to identify customer interaction gaps. Help agents repeat best practices and learn personalization tricks.
Increase collections rate by making a better choice of words. Assist agents repeat phrases and behavior that collect more payments smoothly. Coach agents in forming better repayment plans.
Save brand reputation and avoid lawsuits by assisting agents in complying with regulations and policies. Catch offensive behavior, compliance breach, and other violations on time. Coach agents on the importance of policy adherence and outcomes of non-compliant behavior.
“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”
“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”
“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”
“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”
“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”
Convin bestows agents powers that positively impact every customer interaction and make customers stick around longer.Sign Up for FREE
Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.