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What makes Convin a great investment?

Transform your enterprise call center with Convin AI's in-house language model and cutting-edge automation. Reduce escalations, elevate customer experience, and improve business outcomes with Convin AI.

100%
Compliance Monitoring
25%
Increase in Retention Rate
27%
Increase in CSAT
17%
Increase in Collection Rate
12%
Increase in Repeat Purchases
21%
Increase in Sales

Convin AI Solves Business-Critical Challenges At Scale

Eliminate Compliance Violations
Reduce Misselling
Prevent Customer Escalations
Maintain Consistent Brand Reputation
Enhance Agent Performance
Decrease Ramp-up Time
Improve First-Call Resolutions
Faster Decision-Making

Why Do Enterprise Call Center Companies Choose Convin AI?

1
Proprietary Speech-to-Text LLM
Experience improved transcription accuracy and contextual understanding with our in-house pre-trained language model.
2
Powered by Generative AI
Empower agents, streamline operations, and unlock new possibilities with Gen AI. Handle faster summarizations, better predictions, and exceptional customer insights.
3
Automated Coaching
Experience personalized and targeted coaching for every agent. Automated peer-to-peer coaching sessions accelerate progress without human intervention.
4
Omnichannel Contact Center Software
Record and analyze conversations on call, chat, and email platforms. Get holistic customer intelligence across channels.
5
Real-Time AI
Experience real-time monitoring, guidance, and coaching on live calls. Real-Time Agent Assist and Supervisor Assist empower agents with AI support and live supervisor support.
6
Faster Call Summarization
Improve call center productivity by eliminating manual call summarization. Make more time for strategic after-call work, such as follow-ups and coaching.
7
Advanced Conversation Analytics Software
Identify agent parameters that drive conversions and retention. Create custom reports/charts and populate them in the dashboard with customizable filters.
8
Predicts Customer Potential
Qualify leads, measure customer satisfaction, and gauge the likelihood of debt repayment with a Gen-AI-powered scoring mechanism. Moreover, determine the reason for the score and the next actionable steps.
9
AI Insights
Deeper and more holistic analysis of customer interactions, trends, and opportunities. Generate feedback on what agents did well, where they can improve, and suggest next steps for the agent.
10
Mobile Application
Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with on-the-go coaching sessions.
11
Convin Datalabs
A data analytics team specializing in gathering customer data and generating business-specific, meaningful insights, including various drill-down options and city-wise, team-wise, and agent-level breakdowns.
12
Language Support
Grow your business with 70+ language support. Experience unmatched transcription accuracy with our proprietary language model that supports codemixed variations.

A team-wide solution

agents icon
Agents
Uncover mistakes, errors, and challenges faster. Empower agents and improve performance with automated scoring, real-time guidance, AI-feedback, and coaching.
managers icon
Managers
Proactively prevent escalations and ensure compliance. Tackle onboarding and reduce attrition. Automatically track and assign coaching sessions to bottom performers & non-compliant agents.
qa icon
QA
Improve efficiency in QA audit processes. Escalate compliance violations faster and avoid putting the brand's reputation at risk. Drive optimal agent performance by tracking top and low-performing agents.
leaders icon
Leaders
Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle and deal closures. Reduce time and money spent on manual interventions.

Power Your Contact Center With Convin AI

Use Cases

Convin for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Convin for Support
Empower agents to reduce long hold times and improve first-call resolutions when handling customer queries.
Convin for Collections
Help agents respond better to customer reactions and collect more payments smoothly and empathetically.
Convin for Compliance
Invest in 100% compliance monitoring to detect fraud, mis-selling, and escalations.

Solutions

Convin for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Convin for Insuretch
Identify opportunities proactively to acquire and retain customers.
Convin for Healthcare
Create a patient-first experience with an added focus on empathetic conversations.
Convin for Fintech
Seamlessly handle inbound customer queries and outbound repayment reminder calls.
Convin for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.
Convin for BPO
Enhance conversation quality by providing immediate and objective feedback, Streamline performance evaluations, reduce costs, and increase business efficiency.

Integrate Effortlessly With Your Tech Stack

Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Integation
Integrations

Trusted. Rated. Celebrated.

Regional LeaderMomentum LeaderHigh PerformerBest ResultsBest SupportBest UsabilityMost Implementable
4.7/5
19th
Best Software Company in India
top-startup
14th
LinkedIn Top Startup 2024

Trusted by B2C Leaders Who Get It.

“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company
Convin has been instrumental in automatically scoring our call conversations for our inbound call center, allowing us to provide more consistent and insightful feedback to our agents. It has helped us quickly identify coaching opportunities, spot emerging trends and agent pitfalls with missed scripting phrases, as well as provide additional valuable KPI insights for qualitative scoring. Something that used to take a team additional hours of input can now be done in a fraction of the time within one platform.
Rachael
Director, Customer Success
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company

Transform Customer Conversations with Convin’s AI Agent Platform

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