What makes Convin a great investment?
Transform your enterprise call center with Convin AI's in-house language model and cutting-edge automation. Reduce escalations, elevate customer experience, and improve business outcomes with Convin AI.
100%
Compliance Monitoring
25%
Increase in Retention Rate
27%
Increase in CSAT
17%
Increase in Collection Rate
12%
Increase in Repeat Purchases
21%
Increase in Sales
Convin AI Solves Business-Critical Challenges At Scale
Eliminate Compliance Violations
Reduce Misselling
Prevent Customer Escalations
Maintain Consistent Brand Reputation
Enhance Agent Performance
Decrease Ramp-up Time
Improve First-Call Resolutions
Faster Decision-Making
Why Do Enterprise Call Center Companies Choose Convin AI?
1
Proprietary Speech-to-Text LLM
2
Powered by Generative AI
3
Automated Coaching
4
Omnichannel Contact Center Software
5
Real-Time AI
6
Faster Call Summarization
7
Advanced Conversation Analytics Software
8
Predicts Customer Potential
9
AI Insights
10
Mobile Application
11
Convin Datalabs
12
Language Support
A team-wide solution
Agents
- Uncover mistakes, errors, and challenges faster.
- Empower agents and improve performance with automated scoring, real-time guidance, AI-feedback, and coaching.
Managers
- Proactively prevent escalations and ensure compliance. Tackle onboarding and reduce attrition.
- Automatically track and assign coaching sessions to bottom performers & non-compliant agents.
QA
- Improve efficiency in QA audit processes. Escalate compliance violations faster and avoid putting the brand's reputation at risk.
- Drive optimal agent performance by tracking top and low-performing agents.
Leaders
- Level up customer experience that drives new customers and reduces churn. Observe a reduction in the sales cycle and deal closures.
- Reduce time and money spent on manual interventions.
Power Your Contact Center With Convin AI
Use Cases
Convin for Sales
Reduce sales cycle by replicating revenue-driving behavior and answering customer concerns on the live call.
Convin for Support
Empower agents to reduce long hold times and improve first-call resolutions when handling customer queries.
Convin for Collections
Help agents respond better to customer reactions and collect more payments smoothly and empathetically.
Convin for Compliance
Invest in 100% compliance monitoring to detect fraud, mis-selling, and escalations.
Solutions
Convin for Edtech
Increase enrollments by empowering agents to better explain courses and the admission process.
Convin for Insuretch
Identify opportunities proactively to acquire and retain customers.
Convin for Healthcare
Create a patient-first experience with an added focus on empathetic conversations.
Convin for Fintech
Seamlessly handle inbound customer queries and outbound repayment reminder calls.
Convin for Hospitality & Travel
Create a team of agents that can convert with reduced hold times and minimal call transfers.
Convin for BPO
Enhance conversation quality by providing immediate and objective feedback, Streamline performance evaluations, reduce costs, and increase business efficiency.
Convin can effortlessly integrate with your tech stack
See all Integrations
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
