Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App and never miss an update 🥳
Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App now !🥳
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Stop damaging your call centers productivity by relying on tedious, manual, and inefficient processes that can never complete the journey to earning customer satisfaction.
Still working on a manual QA process that doesn’t account for 100% call review? Are you losing essential performance data due to small and random call samples? Have you been allowing non-compliant agents to run loose and fearless?
If you are unable to recognize agent performance and customer experience gaps with your current process, then your contact center needs a complete revamp.
Are you unable to gauge what factors impact deals? Still clueless on the winning and losing reasons from previous deals? Aren’t you tired of not finding best practices that create an impact? Have trouble tracking compliance breaches and offensive behavior?
If you are missing out on top-performing best practices that win deals and violations that lead to losing customers, then a serious call analysis restructuring is needed at your call center.
Is tracking agent performance a time-consuming activity? Unable to identify will or skill issues? Are you imposing the same coaching sessions on all agents? Still investing heavily in coaches and trainers for the tiniest coaching need?
If your agent coaching process is intensely tied to people and depends on coaches for every assistance, your call center coaching process needs a serious makeover.
Is call review a manual activity? Are agents making manual notes? Are you circulating resources and internal documents by email? Are you still entering call notes in the CRM manually? Are you tired of errors, duplication, and tedious tasks that barely impact revenue?
If you are still banking on manual and time-consuming tasks and investing shorter hours in customer activities, then it’s time to explore a conversation intelligence tool and make room for strategic work that impacts revenue.
Book more sales deals by uncovering customer intention, tracking agent performance, and replicating winning behavior. Coach agents on sales skills that drive faster business results.
Improve customer satisfaction by encouraging active listening and asking more questions during the call. Perform stringent call evaluations to identify customer interaction gaps. Help agents repeat best practices and learn personalization tricks.
Increase collections rate by making a better choice of words. Assist agents repeat phrases and behavior that collect more payments smoothly. Coach agents in forming better repayment plans.
Save brand reputation and avoid lawsuits by assisting agents in complying with regulations and policies. Catch offensive behavior, compliance breach, and other violations on time. Coach agents on the importance of policy adherence and outcomes of non-compliant behavior.
We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Convin bestows agents powers that positively impact every customer interaction and make customers stick around longer.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
