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Make every customer conversation count. Trust conversation intelligence.

Surface valuable insights from omnichannel agent-customer conversations that drive more strategic decisions and business outputs.

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Why Conversation Intelligence?

Record and analyze 100% of conversations

Draw more juice from conversations by analyzing recorded calls.

  • Access past recordings for review and conflict identification.
  • Jump to key moments in calls/chats/emails and further analyze valuable discussions.
  • Identify keywords, topics discussed, and action items.
  • Build a digital sales playbook with call recordings.

Transcribe and achieve more productivity

Generate automatic transcriptions and notes from multi-channel conversations.

  • Be an active listener. Take advantage of automated transcriptions and notes.
  • Improve follow-ups and call prep with comprehensive notes.
  • Automatically populate call notes in your CRM.

Explore actionable insights

Pinpoint business patterns and trends in every customer conversation

  • Investigate deal status, market trends, customer behavior, and agent performance–all under the same roof.
  • Access role-based reports and dashboards to accelerate decision-making.
  • Collect honest feedback on various topics, including products, agents, services, and more.
  • Make coaching decisions with automatic conversation statistics and call scores.

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A team-wide solution

For Agents

Elevate follow-ups and qualifications with better deal visibility. Improve call performance by accessing call recordings, auto-generated performance statistics, and comparative peer scoreboard.

For Managers

Automatic call performance review and score generation make room for deal strategies. Quick identification of keywords and phrases that cause miscommunication and result in escalations.

For Leaders

Receive first-hand feedback on product viability, market trends, and customer behavior to improve customer sentiment towards products and services. Invest in agent performance while reducing time and cost on external help.

Drive Winning Sales Conversations on Live Calls

Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.

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Real-Time Agent Assist illustration

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

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Automated Quality Assurance illustration

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

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Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

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Automated Agent Coaching illustration

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

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Learning Management System illustration

Smarter and More Efficient Manual QA

Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.

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real-time Agent Assist

NEW

Drive Winning Sales Conversations on Live Calls

Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.

Learn more

AUTOMATED QUALITY ASSURANCE

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

Learn more

CONVERSATION BEHAVIOR ANALYSIS

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

Learn more

AUTOMATED AGENT COACHING

Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

Learn more

LEARNING MANAGEMENT SYSTEM

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

Learn more

QUALITY MANAGEMENT SOFTWARE

Smarter and More Efficient Manual QA

Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.

Learn more

Power your contact center with Conversation Intelligence

Use Cases

Conversation Intelligence for Sales
Close more deals by uncovering key moments, competition activities, and customer intention.
Conversation Intelligence for Support
Deliver a more personalized customer experience, by active listening and asking relevant questions on the call.
Conversation Intelligence for Collections
Help agents make a better choice of words and collect more payments smoothly.
Conversation Intelligence for Compliance
Track agent calls for mistakes and misleading information to avoid poor brand reputation and lost opportunities.

Solutions

Conversation Intelligence for Edtech
Gain a deeper understanding of customer needs to help agents handle large volumes of calls and increase enrollments.
Conversation Intelligence for Insuretch
Identify topics, customer sentiments, and competition activities to acquire and retain customers.
Conversation Intelligence for Healthcare
Use call analysis and reporting to create personalized and empathetic contact to encourage patient-first experiences.
Conversation Intelligence for Fintech
Perform inbound calls to resolve customer issues and outbound repayment reminder calls by referring to customer intelligence data.
Conversation Intelligence for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

Integrate Effortlessly With Your Tech Stack

Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Integation
Integrations

Trusted by B2C Leaders Who Get It.

“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company
Convin has been instrumental in automatically scoring our call conversations for our inbound call center, allowing us to provide more consistent and insightful feedback to our agents. It has helped us quickly identify coaching opportunities, spot emerging trends and agent pitfalls with missed scripting phrases, as well as provide additional valuable KPI insights for qualitative scoring. Something that used to take a team additional hours of input can now be done in a fraction of the time within one platform.
Rachael
Director, Customer Success
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company

Transform Customer Conversations with Convin’s AI Agent Platform

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Thank you for booking a demo.
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