Power your contact center with Conversation Intelligence
Use Cases




Solutions





Surface valuable insights from omnichannel agent-customer conversations that drive more strategic decisions and business outputs.
Draw more juice from conversations by analyzing recorded calls.
Generate automatic transcriptions and notes from multi-channel conversations.
Pinpoint business patterns and trends in every
customer conversation
Elevate follow-ups and qualifications with better deal visibility. Improve call performance by accessing call recordings, auto-generated performance statistics, and comparative peer scoreboard.
Automatic call performance review and score generation make room for deal strategies. Quick identification of keywords and phrases that cause miscommunication and result in escalations.
Receive first-hand feedback on product viability, market trends, and customer behavior to improve customer sentiment towards products and services. Invest in agent performance while reducing time and cost on external help.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
See how our clients transformed their customer conversations.