Make every customer conversation count. Trust conversation intelligence.
Surface valuable insights from omnichannel agent-customer conversations that drive more strategic decisions and business outputs.
Why Conversation Intelligence?
Record and analyze 100% of conversations
Draw more juice from conversations by analyzing recorded calls.
- Access past recordings for review and conflict identification.
- Jump to key moments in calls/chats/emails and further analyze valuable discussions.
- Identify keywords, topics discussed, and action items.
- Build a digital sales playbook with call recordings.
Transcribe and achieve more productivity
Generate automatic transcriptions and notes from multi-channel conversations.
- Be an active listener. Take advantage of automated transcriptions and notes.
- Improve follow-ups and call prep with comprehensive notes.
- Automatically populate call notes in your CRM.
Explore actionable insights
Pinpoint business patterns and trends in every customer conversation
- Investigate deal status, market trends, customer behavior, and agent performance–all under the same roof.
- Access role-based reports and dashboards to accelerate decision-making.
- Collect honest feedback on various topics, including products, agents, services, and more.
- Make coaching decisions with automatic conversation statistics and call scores.
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Analyze omnichannel conversations
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A team-wide solution
For Agents
Elevate follow-ups and qualifications with better deal visibility. Improve call performance by accessing call recordings, auto-generated performance statistics, and comparative peer scoreboard.
For Managers
Automatic call performance review and score generation make room for deal strategies. Quick identification of keywords and phrases that cause miscommunication and result in escalations.
For Leaders
Receive first-hand feedback on product viability, market trends, and customer behavior to improve customer sentiment towards products and services. Invest in agent performance while reducing time and cost on external help.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible And Faster Agent Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Conversation Intelligence
Use Cases
Conversation Intelligence for Sales
Close more deals by uncovering key moments, competition activities, and customer intention.
Conversation Intelligence for Support
Deliver a more personalized customer experience, by active listening and asking relevant questions on the call.
Conversation Intelligence for Collections
Help agents make a better choice of words and collect more payments smoothly.
Conversation Intelligence for Compliance
Track agent calls for mistakes and misleading information to avoid poor brand reputation and lost opportunities.
Solutions
Conversation Intelligence for Edtech
Gain a deeper understanding of customer needs to help agents handle large volumes of calls and increase enrollments.
Conversation Intelligence for Insuretch
Identify topics, customer sentiments, and competition activities to acquire and retain customers.
Conversation Intelligence for Healthcare
Use call analysis and reporting to create personalized and empathetic contact to encourage patient-first experiences.
Conversation Intelligence for Fintech
Perform inbound calls to resolve customer issues and outbound repayment reminder calls by referring to customer intelligence data.
Conversation Intelligence for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
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See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
