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Data leakage can cause unforeseen losses for you and our company. Hence, data protection and recovery mechanisms are one of our top priorities. We follow industry best practices and common control frameworks to avoid such losses.
Convin records conversations with consent. We handle your client data carefully and ensure you remain GDPR compliant throughout.
Convin’s business privacy policies comply and adhere to the requirements of CCPA, guaranteeing the rights of users and clients. We take strict measures to discourage the selling or sharing of customer data.
Convin meets the HIPAA act as a Business Associate and abides by identification and authentication policies for all stakeholders.
Convin has undergone the annual SOC 2 Type II audit under an authorized third-party auditor.
Convin complies with the security management standards of ISO 27001. We follow security controls in several areas, such as Asset Management, Access Controls, and Business Continuity Management to name a few.
Convin records conversations with consent. We handle your client data carefully and ensure you remain GDPR compliant throughout.
Convin’s business privacy policies comply and adhere to the requirements of CCPA, guaranteeing the rights of users and clients. We take strict measures to discourage the selling or sharing of customer data.
Convin meets the HIPAA act as a Business Associate and abides by identification and authentication policies for all stakeholders.
Convin has undergone the annual SOC 2 Type II audit under an authorized third-party auditor.
Convin complies with the security management standards of ISO 27001. We follow security controls in several areas, such as Asset Management, Access Controls, and Business Continuity Management to name a few.
Convin partners with Cloud Hosting Service Provider AWS to host the software. Engaging with AWS ensures adhering to protection guidelines and support customers in experiencing almost 100% uptime for our servers.
Convin encrypts all customer data, including call recordings, transcripts, and passwords. SSL ensures all access points are encrypted.
To add another layer to data security, Convin collects detailed logs of usage and access data, stored in central repositories.
Employees and stakeholders are eligible for limited access to the software and data, and admission is given based on the role and requirements of the stakeholder. Maintaining different test and production environment supports data protection from unwarranted eyes.
When your client's security and privacy are guaranteed, enable agents to positively impact customer interactions and make customers stick around longer.
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