Flexible and faster agent training
Agents can benefit from the simple, asynchronous training format. Convin’s integrated LMS identifies and fixes agents' skill gaps with customizable learning solutions, ensuring faster onboarding and lower training cost.
Achieve contact center excellence
60 %
Decrease in agent
onboarding time
onboarding time
20 %
Improvement in
call quality Score
call quality Score
25 %
Decrease in
training cost
training cost
What is Learning Management System(LMS)?
Comprehensive Knowledge Base
Give agents interactive learning and onboarding resources
- Quick and easy-to-use knowledge base at the agent’s disposal.
- Easy-to-navigate resource hub with no training required.
- Upload internal and external resource materials.
- Track agent usage–lesson time, results, re-sits, and completions.
- Enhance agent experience by collecting feedback and reiterating learning resources.
Agent Readiness Assessments
Assess training completion and retention systematically
- Design custom parameter-based assessment forms.
- Assess new agents based on onboarding requirements.
- Track coaching and knowledge base effectiveness.
- Get complete visibility into team and agent performance.
- Identify will or skill issues with individual agents.
- Sort the top and bottom performers.
Upskill Agents With Targeted Coaching
Assign coaching sessions to the right agents at the right time
- Determine each agent’s customized learning path.
- Assign due dates and reminders to every agent.
- Enroll individual agents or teams, internal or outsourced, to access coaching material.
- Upload and assign any form of meaningful coaching content.
- Monitor coaching progress on a comprehensive dashboard.
- Leverage hierarchical reporting by teams, agents, and coaching material.
- See where agents stand against each other on a leaderboard.
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
A team-wide solution
Agents
Self-coach and enhance skillsets that improve customer experience. Assist agents in unlearning outdated techniques and learning new methods of customer interactions.
Managers
Access dashboards and leaderboards to gauge agent coaching progress and spot red flags. Keep agents motivated by delivering a learning and knowledge platform to achieve targets faster and better.
Leaders
Ensure high contact center productivity by focusing on corrective action plans. Propel employee satisfaction by encouraging the use of resources, assessment, and timely coaching.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Learning Management System
Use Cases
LMS for Sales
Empower agents to close more deals by improving skillsets that drive business.
LMS for Support
Learn best practices of client interaction to impact customer experience positively.
LMS for Collections
Assist agents in learning compliant and smart ways to collect more payments smoothly.
LMS for Compliance
Save brand reputation by coaching agents on the importance of policy adherence and outcomes of non-compliant calls.
Solutions
LMS for Edtech
Coach agents on product demos and customer acquisition skills to perform better on sales calls and increase enrollments.
LMS for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
LMS for Healthcare
Help agents replicate peers and learn personalized, positive, and empathetic behavior that encourages patient-first experiences.
LMS for Fintech
Build an army of qualified agents capable of handling customer issue resolution and repayment reminder calls to collect payments.
LMS for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
Stop managing customer
data in silos
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Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
