Flexible and faster agent training
Agents can benefit from the simple, asynchronous training format. Convin’s integrated LMS identifies and fixes agents' skill gaps with customizable learning solutions, ensuring faster onboarding and lower training cost.
Achieve contact center excellence
60 %
Decrease in agent
onboarding time
onboarding time
20 %
Improvement in
call quality Score
call quality Score
25 %
Decrease in
training cost
training cost
What is Learning Management System(LMS)?
Comprehensive Knowledge Base
Give agents interactive learning and onboarding resources
- Quick and easy-to-use knowledge base at the agent’s disposal.
- Easy-to-navigate resource hub with no training required.
- Upload internal and external resource materials.
- Track agent usage–lesson time, results, re-sits, and completions.
- Enhance agent experience by collecting feedback and reiterating learning resources.
Agent Readiness Assessments
Assess training completion and retention systematically
- Design custom parameter-based assessment forms.
- Assess new agents based on onboarding requirements.
- Track coaching and knowledge base effectiveness.
- Get complete visibility into team and agent performance.
- Identify will or skill issues with individual agents.
- Sort the top and bottom performers.
Upskill Agents With Targeted Coaching
Assign coaching sessions to the right agents at the right time
- Determine each agent’s customized learning path.
- Assign due dates and reminders to every agent.
- Enroll individual agents or teams, internal or outsourced, to access coaching material.
- Upload and assign any form of meaningful coaching content.
- Monitor coaching progress on a comprehensive dashboard.
- Leverage hierarchical reporting by teams, agents, and coaching material.
- See where agents stand against each other on a leaderboard.
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
A team-wide solution
For Agents
Self-coach and enhance skillsets that improve customer experience. Assist agents in unlearning outdated techniques and learning new methods of customer interactions.
For Managers
Access dashboards and leaderboards to gauge agent coaching progress and spot red flags. Keep agents motivated by delivering a learning and knowledge platform to achieve targets faster and better.
For Leaders
Ensure high contact center productivity by focusing on corrective action plans. Propel employee satisfaction by encouraging the use of resources, assessment, and timely coaching.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Learning Management System
Use Cases
LMS for Sales
Empower agents to close more deals by improving skillsets that drive business.
LMS for Support
Learn best practices of client interaction to impact customer experience positively.
LMS for Collections
Assist agents in learning compliant and smart ways to collect more payments smoothly.
LMS for Compliance
Save brand reputation by coaching agents on the importance of policy adherence and outcomes of non-compliant calls.
Solutions
LMS for Edtech
Coach agents on product demos and customer acquisition skills to perform better on sales calls and increase enrollments.
LMS for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
LMS for Healthcare
Help agents replicate peers and learn personalized, positive, and empathetic behavior that encourages patient-first experiences.
LMS for Fintech
Build an army of qualified agents capable of handling customer issue resolution and repayment reminder calls to collect payments.
LMS for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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