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Achieve faster ROI with Convin’s
multiple contact center solutions.

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Quality Mangement Software

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Single Manual QA Platform
Detailed audit reporting dashboard
Flexible Call Auditing Template
Feedback and alert mechanism
Agent Rebuttal Management System
Automated Audit Workflow
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Automated Quality
Assurance

Automated scoring of 100% conversations
Omnichannel QA on calls, chats,and email
Custom audit scorecard
Automated reporting dashboard
Automated Sampling & Randomiser
Automated Audit Workflow
Feedback and alert mechanism
Case evaluation and Calibration
Agent Rebuttal Management System
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Automated Agent Coaching

AI-driven coaching recommendations
Automated session assignment
Personalized and targeted sessions
Peer-to-peer coaching
Role-based coaching dashboard
Team Leaderboard
Coaching effectiveness assessment
Daily agent feedback
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Real Time Agent
Assist

Searchable Knowledge Base
Script Guidance
Real-time prompts
Advanced helps cards
Live call transcript
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Learning Management System

Manual Coaching
Coaching Dashboard
Interactive Knowledge Library
Onboarding resources
Agent Readiness Assessments
Custom assessment form builder
Assessment analysis
Leaderboard and Gamification
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Conversation
Behavior Analysis

Parameter-level analysis
Multi-team level analysis
Win and Loss behavior analysis
Violation Analytics
Customer sentiment analysis
Detailed word-cloud analysis
Custom tracking
Trend analysis
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Conversation Intelligence

100% conversations recording and analysis
Automated and accurate transcriptions
Auto-call summary
Keyword tracking and analysis
Call notes auto-population in CRM
Automated conversation quality statistics
Customer trend and pattern tracking
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Mobile App

Analytics on-the-go
Easy app setup
Real-time notifications
Dive Deep into Violations
Flexible agent coaching on-the-go
Incentivize agents with Leaderboard and Gamification
Quick team and agent insights
Multiple sign-in options
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Mobile
Application

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Analytics on-the-go
Easy app setup
Real-time notifications
Dive Deep into Violations
Flexible agent coaching
on-the-go
Incentivize agents with Leaderboard and Gamification
Quick team and agent insights
Multiple sign-in options

Growth-focused companies
use Convin.

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
Account Executive
Place Technology

“We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.”

ALEX SIEGLER
Head of Strategic Alliances & Sales Operations at Place
Software Engineer
Persistent Systems

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Sales Director
Care Connection

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
AI/ML Specialist
Wells Fargo

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Training Specialist
COMSOL, Inc.

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

Request a Quote

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329