Power your contact center with Automated Agent Coaching
Use Cases




Solutions





Make every agent a performer by identifying skill or will issue. Expect faster progress by automatically assigning peer-to-peer coaching without human interference.
Keep a tab on agent performance and activities
Remove human dependency with automated peer-to-peer coaching
Track coaching performance on a holistic dashboard.
Self-coach and enhance skillsets that create a blocker in call success. Assist agents in unlearning outdated techniques and learning new methods of customer interactions.
Access Dashboards and Leaderboards to gauge agent coaching progress and spot red signals. Keep agents motivated by delivering a learning platform to achieve targets faster and better.
Ensure high contact center productivity by focusing on corrective action programs. Propel employee satisfaction by encouraging the use of automated coaching capability.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
See how our clients transformed their customer conversations.