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Personalized and targeted coaching for every agent

Make every agent a performer by identifying skill or will issue. Expect faster progress by automatically assigning peer-to-peer coaching without human interference.

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Why Automated Agent Coaching?

Agent Performance Tracker

Keep a tab on agent performance and activities

  • Get complete visibility into team and agent performance.
  • Monitor call quality metrics and automated AI scores of individual agents.
  • Identify will or skill issues in each agent.
  • Sort the contact center top and bottom performers.

Automated Personalized Coaching at scale

Remove human dependency with automated peer-to-peer coaching

  • Automated targeted coaching recommendations available for all agents.
  • Encourage self-coaching with suggestions being displayed in emails and agent dashboards.
  • Coaching moments are generated based on skillsets, knowledge, and behavior gaps.
  • Coaching moments are automatically extracted from top-performing peers and shared with agents in need.

Measure Progress with team leaderboard

Track coaching performance on a holistic dashboard.

  • Monitor coaching progress on a comprehensive dashboard.
  • Access the team leaderboard to get a clear and comparative picture of where agents stand.
Analyze omnichannel conversations
Access Convin
on-the-go

A team-wide solution

Agents

Self-coach and enhance skillsets that create a blocker in call success. Assist agents in unlearning outdated techniques and learning new methods of customer interactions.

Managers

Access Dashboards and Leaderboards to gauge agent coaching progress and spot red signals. Keep agents motivated by delivering a learning platform to achieve targets faster and better.

Leaders

Ensure high contact center productivity by focusing on corrective action programs. Propel employee satisfaction by encouraging the use of automated coaching capability.

Real-time Agent Assist
Automated Quality Assurance
Conversational Behavioral Analysis
Learning Management System
Quality Management Software
NEW

Drive Winning Sales Conversations on Live Calls

Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.

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Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

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Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

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Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

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Smarter and More Efficient Manual QA

Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.

Learn more

real-time Agent Assist

NEW

Drive Winning Sales Conversations on Live Calls

Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.

Learn more

AUTOMATED QUALITY ASSURANCE

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

Learn more

CONVERSATION BEHAVIOR ANALYSIS

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

Learn more

LEARNING MANAGEMENT SYSTEM

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

Learn more

QUALITY MANAGEMENT SOFTWARE

Smarter and More Efficient Manual QA

Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.

Learn more

Power your contact center with Automated Agent Coaching

Use Cases

Automated Agent Coaching for Sales
Empower agents to close more deals by improving skillsets that drive business.
Automated Agent Coaching for Support
Learn best practices of client interaction to positively impact customer experience.
Automated Agent Coaching for Collections
Assist agents in learning complint and smart ways to collect more payments smoothly.
Automated Agent Coaching for Compliance
Save brand reputation by coaching agents on the importance of policy adherence and outcomes of non-compliant calls.

Solutions

Automated Agent Coaching for Edtech
Coach agents on product demos and customer acquisition skils to perform better on sales calls and increase enrollments.
Automated Agent Coaching for Insuretech
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
Automated Agent Coaching for Healthtech
Help agents replicate peers and learn personalized, positive, and empathetic behavior that encourages patient-first experiences.
Automated Agent Coaching for Fintech
Build an army of qualified agents capable of handling customer issue resolution and repayment reminder calls to collect payments.
Automated Agent Coaching for Hospitality and Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

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SOC 2 Type II Compliant
ISO 27001 Compliant
Privacy policy | Compliance | Security

Our customers love us

See how our clients transformed their customer conversations.

One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the aduitors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin, our data tracking was disorganized. Integrating Convin streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL

Convin can help turn every agent into your best agent.

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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