Customer Voice from Every Conversation, Not Just Surveys
Convin Insights analyzes 100% of calls, chats, and emails to show why customers contact you, what they’re saying, how agents respond, and where journeys break so you can train agents, refine products, and fix experiences with real data.
Where Convin Insights Moves the Numbers
27
%
Increase in CSAT score
17
%
Increase in Collection Rate
21
%
Increase in
sales
sales
What Changes When You Listen to 100% of Conversations
Positively Impact Business Outcome
Address recurring reasons for dissatisfaction to increase loyalty and repeat business.
Use real behavior trends to sharpen targeting, messaging, and offers.
Spot niche opportunities and leakages before they show up in revenue.
Agent Performance Improvement Opportunity
See how agents handle objections, competitors, and sensitive scenarios.
Identify patterns of poor calls, not just isolated anecdotes.
Feed insights back into scripts, training, and coaching priorities.
Scalable and Flexible Data Analysis
Analyze every interaction instead of a small sample or occasional survey.
Slice insights by product, region, segment, or issue.
Reduce time spent manually reading calls and tickets to “guess” the pattern.
From Raw Conversations to Clear Customer & Agent Signals
AI Insights
Strengthen your view of both agent performance and customer interactions.
Get dynamic feedback on topics inside every conversation.
Spot where agents struggle and where customers show interest.
Surface calls that look risky, off-script, or high-value for follow-up.
Customer Intelligence
See the “why” behind every interaction.
Capture reasons, objections, competitor mentions, sentiment, FAQs, and key product talking points.
Get granular views: for each reason, see CSAT, sentiment, agent performance, and volume.
Quickly highlight poor-quality calls to save auditors and managers time.
Invest in objection handling, FAQ improvements, and product fixes that matter.
Custom Tracking
Track what matters most to your business.
Define custom tags for issues, journeys, or themes unique to your industry.
Monitor how those issues trend over time and across teams.
Understand correlations—what issues co-occur, and where they hurt CSAT or revenue.
Insights That Different Teams Can Actually Use
For Agents
Tailor every conversation using real customer preferences and patterns from past interactions. Resolve issues faster with targeted feedback and concrete examples from similar cases.
For Managers
Spot training needs by issue, product, and agent in a single, consolidated view. Refine playbooks and processes with customer-backed evidence instead of gut feel.
For Leaders
Shape long-term product, CX, and operations strategies on real conversation trends. Monitor service standards and shifting customer expectations reliably at scale.
Power Your Contact Center with Convin Insights
Use Cases
Convin Insights for Sales
Close more deals by uncovering customer intent, common objections, and competitive mentions.
Convin Insights for Support
Improve experiences and uncover upsell/cross-sell opportunities from everyday support calls.
Convin Insights for Collections
See which language, tone, and timing lead to smoother, more successful repayment conversations.
Convin Insights for Compliance
Track misleading claims, missed disclosures, and risky patterns across 100% of interactions.
Solutions
Convin Insights for Edtech
Understand why prospects call, what blocks enrollment, and how agents talk about courses and pricing - especially during peak seasons.
Convin Insights for Insuretch
See how policies, coverage, and claims are actually explained; reduce mis-sell and disputes.
Convin Insights for Healthcare
Improve patient experience by understanding concerns, wait-time friction, and how empathy shows up in conversations.
Convin Insights for Fintech
Track reasons for contact across inbound issues and outbound repayment calls; fix scripts where confusion or drop-offs are highest.
Convin Insights for Hospitality & Travel
Learn why bookings stall, what customers ask most, and where hold times or transfers can be reduced.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
6th
LinkedIn Top Startup 2025
Ready to Stop Guessing What Customers Really Say and Want?
Book a Demo
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