Evaluate calls 5 times faster with Free quality
management software.

Eliminate spreadsheets and guesswork in omnichannel contact centers. Replace time-consuming QA processes with a one-stop FREE quality management solution.

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Achieve Contact Center Excellence for FREE

3 X
Increase in calls audited
100 %
Automated workflows
5 X
Call monitoring efficiency

What is Call Center Quality Management Software?

Automated Conversation Sampling

Remove selection bias and prioritize high-risk conversations

  • Auto-select conversations with rule-based sampling.
  • Auto-allocation of selected conversations using rule-based work queues.
  • Reiterate sampling rules with zero turn-around time.

Flexible Call Auditing Template

Reduce unproductivity over spreadsheets and manual auditing.

  • Design and score custom scorecards.
  • Prioritise compliance by adding auto-fails for fatal parameters.
  • Assess various call stages with multi-category audit templates and insert notes for future reference.
  • Experience flexible scoring and calibration.
  • Assign customer-behavior intent to each question.
  • Audit the same conversations on multiple scorecard templates.

Feedback and alert mechanism

Stop overlooking high-risk conversations

  • Point out violations with text/audio/video feedback.
  • Share auto-generated feedback emails with agents.
  • Create proactive alerts to track performance gaps and compliance crises.

Advanced Contact Center Reporting

Make objective decisions based on insightful reports and dashboards

  • Save time with automatic reporting across multi-contact conversation channels.
  • Make agent coaching productive with actionable insights.
  • Track agent trends and quality scores.
  • Access evaluator reports driving consistency.

Rebuttal Management System

Provide agents a chance to appeal over conflicting scores

  • Agents acknowledge call scores or raise rebuttals in case of disputes.
  • Auditors address disputes by initiating re-audits.
  • Generate reports against total audits conducted and total disputes raised to monitor auditors.
Analyze omnichannel conversations
Access Convin
on-the-go

A team-wide solution

Agents

Add more value to customer conversations by leveraging insights and patterns. Replicate top performers and improve weak areas with automated coaching.

Managers

Maximize call center productivity by automated call quality review and coaching instances. Investigate customer escalations and bad experiences by proactively monitoring customer sentiment and alerts.

QA

Encourage conversation quality standards by monitoring and scoring 100% omnichannel conversations. Pinpoint compliance adherence opportunities by tracking violation alerts.

Senior Leaders

Invest in automated workflows and processes to accelerate call center operations. Ensure call quality by tracking reports and taking preemptive actions.

Stop managing customer data in silos

Genesys
Talkdesk
HubSpot
Aircall
Zendesk

Drive Winning Sales Conversations on Live Calls

Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

real-time Agent Assist

NEW

Drive Winning Sales Conversations on Live Calls

Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.

AUTOMATED QUALITY ASSURANCE

Evaluate 100% Conversations to Eliminate Compliance Risk

Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.

CONVERSATION BEHAVIOR ANALYSIS

Recognize and Replicate Winning Patterns

Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.

AUTOMATED AGENT COACHING

Automated Personalized Coaching at Scale

Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.

LEARNING MANAGEMENT SYSTEM

Flexible And Faster Agent Training

Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.

Power your contact center with Contact Center QMS

Use Cases

QMS for Sales
Close more deals by uncovering customer intention and keeping a tab on agent performance that drives business.
QMS for Support
Ensure better customer interactions by stringent call evaluations by reviewing more calls.
QMS for Collections
Help agents improve their choice of words and collect more payments smoothly.
QMS for Compliance
Track agent calls for mistakes and misleading information to avoid poor brand reputation and lost opportunities.

Solutions

QMS for Edtech
Help agents handle large volumes of calls, specially during peak periods, to increase enrollments.
QMS for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
QMS for Healthcare
Help agents create a personalized, positive, and empathetic contact that improves appointments and encourages patient-first experiences.
QMS for Fintech
Build an army of qualified agents capable of performing inbound calls to resolve customer issues and outbound repayment reminder calls to collect payments.
QMS for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

Your security is our priority

Our customers love us

See how our clients transformed their customer conversations.

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776