Evaluate conversations 5 times faster with FREE quality monitoring
Eliminate spreadsheets and guesswork in your omnichannel contact center. Replace time-consuming QA processes with a one-stop FREE call center quality monitoring solution.
Achieve Contact Center Excellence
3
X
Increase in calls audited
100
%
Automated workflows
5
x
Call monitoring efficiency
3x
Increase in calls audited
100%
Automated workflows
5x
Call monitoring efficiency
What is Call Center Quality Management Software?
Boost Business Outcomes
Higher CSAT, revenue, and collections.
Live guidance turns better conversations into measurable lifts.
Improve FCR and reduce AHT with accurate, on-screen answers.
Speed up sales cycles with guided discovery and closing prompts.
Capture upsell and cross-sell cues while the customer is still on the call.
Lift collection rates with empathy + compliance baked into talk tracks.
Real-time monitoring and guidance
Fewer holds, fewer callbacks.
Agents get what they need on-screen, not after chasing a supervisor.
Automate script and disclosure checklists so key lines aren’t missed.
Serve targeted prompts for tricky questions, objections, and edge cases.
Use AI-assisted KB and Ask AI to surface the right information instantly.
Let agents stay with the customer instead of switching tools and tabs.
Real-Time Behavioral Coaching
New agents ramp faster; experienced agents keep improving.
Coaching shifts from “after the fact” to every call.
Use checklists, battle cards, and KB on live calls to promote self-coaching.
Give in-the-moment nudges on tone, clarity, and next best step.
Reinforce good behaviors and correct risky ones in the context of real calls.
Help day-one agents sound closer to seasoned agents, much sooner.
Live Supervisor Assistance
Supervisors support more agents with fewer escalations.
Supervisors watch patterns-not every single call.
See active calls, sentiment, and violations in a live dashboard.
Get alerts when risk or frustration spikes, not after the call is over.
Use whisper or barge-in to support agents only on critical calls.
Manage large or remote teams without being present for every interaction.
Live Supervisor Assistance
Supervisors support more agents with fewer escalations.
Supervisors watch patterns-not every single call.
See active calls, sentiment, and violations in a live dashboard.
Get alerts when risk or frustration spikes, not after the call is over.
Use whisper or barge-in to support agents only on critical calls.
Manage large or remote teams without being present for every interaction.
Accomplish Business Goals Faster with Convin AI
For Agents
Uncover mistakes, errors, and challenges faster. Receive accurate feedback on what matters most for a successful conversation.
For Supervisors
Eliminate random sampling and human bias in agent call evaluation. Assign targeted coaching opportunities to bottom performers.
For Managers
Escalate compliance violations faster and avoid putting the brand reputation at risk. Drive optimal agent performance by tracking top and low-performing agents.
For Leaders
Improve efficiency and increase revenue opportunities. Ensure winning conversations by investing in tool-based call center quality assurance.
After the Call, the Follow-Through is Automated
Real-Time Assist Agent
Drive Winning Sales Conversations on Live Calls
Automated Quality Assurance
Evaluate 100% Conversations to Eliminate Compliance Risk
Conversational Behavioural Analysis
Recognize and Replicate Winning Patterns
Automated Agent Coaching
Automated Personalized Coaching at Scale
Learning Management System
Flexible And Faster Agent Training
Power Your Contact Center with Quality Management Monitoring Tools
Use Cases
Sales
Close more deals by uncovering customer intention and keeping a tab on agent performance that drives business.
Support
Ensure better customer interactions by stringent call evaluations and reviewing more calls.
Collections
Help agents improve their choice of words and collect more payments smoothly.
Compliance
Track agent performance for mistakes and misleading information to avoid poor brand reputation and lost opportunities.
Solutions
Edtech
Help agents handle large volumes of calls, specially during peak periods, to increase enrollments.
Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
Healthcare
Help agents create personalized, positive, and empathetic contact that improves appointments and encourages patient-first experiences.
Fintech
Build an army of qualified agents capable of performing inbound calls to resolve customer issues and outbound repayment reminder calls to collect payments.
Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
QMS for BPOs
Enhance call center quality monitoring by providing immediate feedbacks, streamline evaluations, reduce costs, and increase business efficiency.
Trusted by B2C Leaders Who Get It
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
6th
LinkedIn Top Startup 2025
Transform Customer Conversations with Convin’s AI Agent Platform
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