Personalized and targeted coaching for every agent

Personalized and targeted coaching for every agent

Make every agent a performer by identifying skill or will issue. Expect faster progress by automatically assigning peer-to-peer coaching without human interference.

Make every agent a performer by identifying skill or will issue. Expect faster progress by automatically assigning peer-to-peer coaching without human interference.

Why Automated Agent
Coaching?

Different roles. Different problems. One solution.

Agent Performance Tracker

Keep a tab on agent performance and activities

  • Get complete visibility into team and agent performance.
  • Monitor call quality metrics and automated AI scores of individual agents.
  • Identify will or skill issues in each agent.
  • Sort the contact center top and bottom performers.

Automated Personalized Coaching at scale

Remove human dependency with automated peer-to-peer coaching

  • Automated targeted coaching recommendations available for all agents.
  • Encourage self-coaching with suggestions being displayed in emails and agent dashboards.
  • Coaching moments are generated based on skillsets, knowledge, and behavior gaps.
  • Coaching moments are automatically extracted from top-performing peers and shared with agents in need.

Measure Progress with team leaderboard

Track coaching performance on a holistic dashboard.

  • Monitor coaching progress on a comprehensive dashboard.
  • Access the team leaderboard to get a clear and comparative picture of where agents stand.

A Team-wide Solution

Create experiences.
Just not results.

Power your contact center with Automated Agent Coaching

Use Cases

Automated Agent Coaching for Sales
Empower agents to close more deals by improving skillsets that drive business.
Automated Agent Coaching for Support
Learn best practices of client interaction to positively impact customer experience.
Automated Agent Coaching for Collections
Assist agents in learning complint and smart ways to collect more payments smoothly.
Automated Agent Coaching for Compliance
Save brand reputation by coaching agents on the importance of policy adherence and outcomes of non-compliant calls.

Solutions

Automated Agent Coaching for Edtech
Coach agents on product demos and customer acquisition skils to perform better on sales calls and increase enrollments.
Automated Agent Coaching for Insuretech
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
Automated Agent Coaching for Healthtech
Help agents replicate peers and learn personalized, positive, and empathetic behavior that encourages patient-first experiences.
Automated Agent Coaching for Fintech
Build an army of qualified agents capable of handling customer issue resolution and repayment reminder calls to collect payments.
Automated Agent Coaching for Hospitality and Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

Stop managing customer data in silos

Your security is our priority!

Customers love us for
good reasons

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Convin can help turn every agent into your best agent.

Up-level your agent performance right away!

Sign Up for FREE

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329