Personalized and targeted coaching for every agent
Make every agent a performer by identifying skill or will issue. Expect faster progress by automatically assigning peer-to-peer coaching without human interference.
Why Automated Agent Coaching?
Agent Performance Tracker
Keep a tab on agent performance and activities
- Get complete visibility into team and agent performance.
- Monitor call quality metrics and automated AI scores of individual agents.
- Identify will or skill issues in each agent.
- Sort the contact center top and bottom performers.
Automated Personalized Coaching at scale
Remove human dependency with automated peer-to-peer coaching
- Automated targeted coaching recommendations available for all agents.
- Encourage self-coaching with suggestions being displayed in emails and agent dashboards.
- Coaching moments are generated based on skillsets, knowledge, and behavior gaps.
- Coaching moments are automatically extracted from top-performing peers and shared with agents in need.
Measure Progress with team leaderboard
Track coaching performance on a holistic dashboard.
- Monitor coaching progress on a comprehensive dashboard.
- Access the team leaderboard to get a clear and comparative picture of where agents stand.
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Analyze omnichannel conversations
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A team-wide solution
For Agents
Self-coach and enhance skillsets that create a blocker in call success. Assist agents in unlearning outdated techniques and learning new methods of customer interactions.
For Managers
Access Dashboards and Leaderboards to gauge agent coaching progress and spot red signals. Keep agents motivated by delivering a learning platform to achieve targets faster and better.
For Leaders
Ensure high contact center productivity by focusing on corrective action programs. Propel employee satisfaction by encouraging the use of automated coaching capability.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Flexible And Faster Agent Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Call Behavior Analysis
Use Cases
Automated Agent Coaching for Sales
Drive more revenue by discovering the techniques and actions that work on your sales call.
Automated Agent Coaching for Support
Communicate with customers by repeating best practices and call behavior that impacts customer experience.
Automated Agent Coaching for Collections
Assist agents repeat words and phrases that collect more payments smoothly.
Automated Agent Coaching for Compliance
Track agent calls for policy violations and negative language that severely impacts brand reputation.
Solutions
Automated Agent Coaching for Edtech
Prompt agents with comparative insights to perform better on sales calls and increase enrollments.
Automated Agent Coaching for Insuretch
Assist agents with valuable win rate data to acquire and retain customers while reducing claim rates to a large extent.
Automated Agent Coaching for Healthcare
Help agents replicate personalized, positive, and empathetic behavior that improves appointments and encourages patient-first experiences.
Automated Agent Coaching for Fintech
Offer agents previously successful sales, support, and collection tips and tricks to resolve present customer issues and collect payments.
Automated Agent Coaching for Hospitality & Travel
Encourage conversation excellence by repeatable behavior to reduce hold times and help convert calls to bookings.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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