Stop managing customer data in silos
Genesys
Talkdesk
HubSpot
Aircall
Zendesk
Shift to proactive quality assurance and maintain real-time oversight of agent performance. Decrease the risk of compliance issues, customer escalations, and mis-selling incidents, safeguarding your brand's reputation.
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Automate tracking and conversation checklists, ensuring agents adhere to call scripts and compliance standards. Arm agents with actionable prompts and suggestions, enabling them to navigate complex queries and handle objections. Offer agents rapid access to correct information with a Generative AI-assisted Knowledge Base. Allow agents to focus on customer-centric tasks to achieve KPIs and surpass revenue goals.
Supervisors get 100% visibility into active conversations and offer on-the-spot assistance by barging into live calls. Real-time violation alerts and customer sentiment tracking allow supervisors to reduce escalations and compliance violations significantly. Supervisors can better manage remote teams, reduce average handle time (AHT), and maintain brand reputation.
See how our clients transformed their customer conversations.
Elevate your banking and insurance business by freeing valuable time from compliance and escalation monitoring.
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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
