AI Phone Calls for
Banks
Accelerate collections, reduce service costs, and improve compliance with AI phone calls that handle loan inquiries, account support, and payment reminders.
![[AI for financial services collections], [debt recovery automation], [AI phone calls for loan collections]](https://cdn.prod.website-files.com/606c4d4ed5ba7ca3bc774c4c/682acd9f2f6cc8419cfa0a25_banks.avif)
How AI Phone Calls Impact the Banking Industry
The Challenges in Modern Banking
Loan and credit card leads often go cold due to delayed or missed callbacks.
Manual debt collection eats into agent productivity and slows down repayments.
Repetitive questions about balances, EMIs, and credit limits overwhelm support teams.
Healthcare data is often fragmented across various systems, leading to delays and inaccuracies in providing care.Â
Siloed systems lead to disconnected service experiences and inaccurate responses.
Poor understanding of interest rates and repayment terms results in more support requests.
AI Phone Calls for Banking Services
AI phone calls in banking follow up with loan and credit card applicants, share real-time updates, and reduce drop-offs to boost approval rates.
Automated AI phone calls gently remind customers of upcoming EMIs, track intent to pay, and support timely repayment efforts.
AI phone calls handle routine banking queries like balance checks or credit limits anytime; no queues, no waiting.
Each AI phone call is recorded and script-controlled, helping your bank comply with RBI, GDPR, and audit requirements.
AI phone calls pull data from CRMs to tailor conversations, ensuring every customer feels understood and well-informed.
From loan terms to interest rates, AI phone calls explain banking jargon in plain, everyday language, building clarity and trust.
Why Choose Convin for Banking Services?
Offer inclusive banking services in multiple languages with AI-powered voice agents.
Understands complex banking queries and responds in natural, conversational language, helping customers feel understood and supported.
Escalates complex queries to a human agent with full call context, ensuring smooth, personalized support.
AI phone calls update records, set reminders, and follow up ensuring nothing gets missed.
AI phone calls maintain professionalism even during background noise, overlaps, or abrupt changes.
Convin's Data Security Measures
Automated PII Masking
Convin’s AI-driven PII masking detects and redacts sensitive data, ensuring compliance with GDPR, PCI DSS, HIPAA, and RBI mandates.
Zero Raw Data Retention
Sensitive data is masked at capture while ensuring compliance with audits and analytics by eliminating raw data exposure.
Enterprise-Grade Data Encryption
Convin secures data with AES-256 encryption, preventing unauthorized access during storage or transfer.
Proprietary In-House LLM
Convin’s proprietary, in-house developed LLM designed specifically for BFSI institutions ensures full data ownership, security, and compliance.
Post-Call Actions: What Follows After the Conversation?
AI Phone Calls can effortlessly integrate with your tech stack
Your security is our priority
Deployment
