CONVIN FOR Real Estate
Elevate Site Visits and Maximize High-Ticket Real Estate Deals
Convin’s real estate call center solutions streamline lead qualification, high call volume, and customer engagement. Experience AI-driven automation and advanced voice of customer insights, helping agents target high-value deals, increase site visits, and boost conversions.
How Convin helps Real Estate Call Centers?
Lead qualification and prioritization
Agents easily identify and nurture high-potential leads and missed opportunities. With efficient lead scoring mechanism, distinguish between high-potential leads and those less likely to convert.
Meaningful customer engagement
Maintain consistent and meaningful customer engagement. Follow up with AI-driven actionable insights and eliminate miscommunication to engage potential clients.
Inefficient conversation auditing
Ensure consistent agent conversation audits. Invest in automated agent training to improve interaction quality with potential clients - increase site visits, and close more deals.
High volume of inquiries
Don’t let high call volume make you worry about missed opportunities and reduced customer satisfaction. Deal with a high volume of inquiries, and provide personalized attention to potential clients.
Invest in an AI-powered Speech Analytics Solution
Eliminate mis-selling and encourage quality
Convin's Automated QA improves agent communication. Experience consistent and 100% call audits and AI feedback to rectify miscommunication and mis-selling. Ensure every cold-call interaction with potential clients is of the highest quality by qualifying leads within Convin.
Identify highly interested customers
With Convin's advanced voice of customer analysis, agents can better understand client needs and preferences. Quickly identify highly interested customers from a crowd of callers. This insight allows for more targeted and effective interactions, improving engagement and increasing the likelihood of site visits and deal closures.
Earn customers with winning behavior
Convin's Conversation Behavior Analysis offers insights into winning and losing trends and business-driving agent behavior. Analyzing conversation patterns helps understand agent behavior impacting site visits and purchase decisions. Using the analysis, agents can tailor their approach for more effective communication and better business outcomes.
Improve conversation quality with coaching
By providing automated, personalized, data-driven coaching sessions, enrich your real estate call center with the right talent for higher conversions. Create a continuous learning and development process for agents to enhance their skills, leading to improved performance and higher conversion rates. Use knowledge base, assessments, and automated coaching to upskill agents.
Real-time guidance for all situations
Real-time Agent Assist offers prompt support and guidance to agents during live interactions. Real-time monitoring ensures that agents have the necessary information and assistance at their fingertips, leading to more successful client interactions.
27 %
Increase in CSAT
32 %
Increase in Site Visits
23 %
Increase in Sales Conversion
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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