Convin Vs. Cresta AI

Convin QA and customer intelligence beats Cresta and boosts conversions by 21%

Convin is an AI-powered conversation intelligence software that helps frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience. Customer intelligence and real-time agent assistance are our strong suits.

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Why are customers choosing Convin over Cresta AI?

CRESTA

Meets Requirements
8.4
Ease of Use
9.3
Ease of Setup
8.5
Ease of Admin
9.2
Quality of Support
8.7
Has the product been a good partner in doing business?
10.0
Product Direction (% Positive)
8.2

CONVIN

Meets Requirements
9.2
Ease of Use
9.3
Ease of Setup
9.3
Ease of Admin
9.3
Quality of Support
9.4
Has the product been a good partner in doing business?
9.5
Product Direction (% Positive)
9.0

CONVIN

Meets Requirements
9.2
Ease of Use
9.3
Ease of Setup
9.3
Ease of Admin
9.3
Quality of Support
9.4
Has the product been a good partner in doing business?
9.5
Product Direction (% Positive)
9.0

CRESTA

8.4
9.3
8.5
9.2
8.7
10.0
8.2

What sets Convin apart from Cresta?

100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer intelligence with;

Free Trial and POC
Better user(agent and customer) experience
Faster Deployment
Better ongoing product support
Exceptional Speech-to-text transcription accuracy
Advanced Conversation Analytics
Application of Generative AI
Automated Call center coaching

Cresta alternative:
Feature Comparison

When assessing the two software solutions on g2, we found Convin meets their customers’ business needs and is easier to use, set up, and admin than Cresta.

Cresta
Convin.ai
CRESTA
Convin
Agent Assist
Automatic note-taking and summarization
AI Suggested responses
AI-Powered Hints
Smart compose
Knowledge base search & assist
Script Guidance
Alerts & Notifications
Manual QA
Automated work-queues (AWQ)
QA scorecards
QA leaderboards
Sampling rule mechanism
Multiple template-based scoring
Automated QA
100% conversation audit
Flexible QA Form Builder
Omnichannel QA
Case (CX) evaluations & reporting
Calibration Dashboard
AI-driven search
Customer Intelligence
Topic Discovery | Discover New Unknown Topics
Sentiment + Emotion + Tone Analysis | Overall sentiment of a customer in a call.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Intuitive Moment Builder
Conversation statistics
Conversation objections | Common objections raised by customers.
Geography Analysis | Identify winning and losing geographies for the business.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Speaker separation
Silence detection
Reporting and Analytics
Role-based Dashboards
Operations Dashboard
Agent Coaching
Automated Coaching
Auto-create and auto-assign coaching sessions
Manager Feedback
Agent gap detection
Leaderboards
In-depth coaching analysis
Curated dashboards
Personalized coaching plan
AI-powered triggers
Agent Assessment
eLearning (LMS)
Integrations
Custom Integration(Zero cost)
Entity detection and extraction
Web chat providers
CRMs
Call Recording
Telephony systems
Scheduling softwares
Ticketing and Helpdesks
Calendar
Video Conferencing Platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Mobile Apps
Multiple Language Support
Single sign-on (SSO)
Screen Recording
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Cresta?

Go live in less than 2 weeks.

Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike Cresta, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.

“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”

NIKHIL MOORJANANI

Head of Growth - Omnify

FREE proof of concept

Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense customer intelligence dashboard–which is a cut above Cresta.

“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”

Kalyan S.

Quality Assurance Quality Control Manager

Exceptional speech-to-text accuracy

Convin offers a Generative AI suite that transforms agent-customer interactions. Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Observe high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.

Cost efficiency that doesn’t break the bank

Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.

Superior AI analysis

Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. On-demand custom analytics helps in pinpointing customers’ objections and agents’ challenges–adds value to conversations, and helps in taking proactive actions.

24*7 Customer Support

Our dedicated team is always ready to put out the fire for you. Like Cresta, our support team is available 24/7/365 days for emergencies and offers custom services if needed.

Our customers love us

See how our clients transformed their customer conversations

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL

FAQs

What is Cresta AI?

Like Convin, Cresta is a contact center tool that offers Generative AI and Real-time Agent Assist to increase sales efficiency and effectiveness.

Who are EvaluAgent competitors?

Besides Convin, Playvox, Callminer, Balto, EvaluAgent, and Genesys are major competitors of Cresta.

When You Should Choose Convin Over Cresta?

Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.