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Convin Vs. Cresta AI

Convin QA and customer intelligence beats Cresta and boosts conversions by 21%

Convin is an AI-powered conversation intelligence software that helps frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience. Customer intelligence and real-time agent assistance are our strong suits.

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Why are customers choosing Convin over Cresta AI?

CRESTA

Meets Requirements
8.4
Ease of Use
9.3
Ease of Setup
8.5
Ease of Admin
9.2
Quality of Support
8.7
Has the product been a good partner in doing business?
10.0
Product Direction (% Positive)
8.2

CONVIN

Meets Requirements
9.2
Ease of Use
9.3
Ease of Setup
9.3
Ease of Admin
9.3
Quality of Support
9.4
Has the product been a good partner in doing business?
9.5
Product Direction (% Positive)
9.0

CONVIN

Meets Requirements
9.2
Ease of Use
9.3
Ease of Setup
9.3
Ease of Admin
9.3
Quality of Support
9.4
Has the product been a good partner in doing business?
9.5
Product Direction (% Positive)
9.0

CRESTA

8.4
9.3
8.5
9.2
8.7
10.0
8.2

What sets Convin apart from Cresta?

100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer intelligence with;

Free Trial and POC
Better user(agent and customer) experience
Faster Deployment
Better ongoing product support
Exceptional Speech-to-text transcription accuracy
Advanced Conversation Analytics
Application of Generative AI
Automated Call center coaching

Cresta alternative:
Feature Comparison

When assessing the two software solutions on g2, we found Convin meets their customers’ business needs and is easier to use, set up, and admin than Cresta.

Cresta
Convin.ai
CRESTA
Convin
Agent Assist
Automatic note-taking and summarization
AI Suggested responses
AI-Powered Hints
Smart compose
Knowledge base search & assist
Script Guidance
Alerts & Notifications
Manual QA
Automated work-queues (AWQ)
QA scorecards
QA leaderboards
Sampling rule mechanism
Multiple template-based scoring
Automated QA
100% conversation audit
Flexible QA Form Builder
Omnichannel QA
Case (CX) evaluations & reporting
Calibration Dashboard
AI-driven search
Customer Intelligence
Topic Discovery | Discover New Unknown Topics
Sentiment + Emotion + Tone Analysis | Overall sentiment of a customer in a call.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Intuitive Moment Builder
Conversation statistics
Conversation objections | Common objections raised by customers.
Geography Analysis | Identify winning and losing geographies for the business.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Speaker separation
Silence detection
Reporting and Analytics
Role-based Dashboards
Operations Dashboard
Agent Coaching
Automated Coaching
Auto-create and auto-assign coaching sessions
Manager Feedback
Agent gap detection
Leaderboards
In-depth coaching analysis
Curated dashboards
Personalized coaching plan
AI-powered triggers
Agent Assessment
eLearning (LMS)
Integrations
Custom Integration(Zero cost)
Entity detection and extraction
Web chat providers
CRMs
Call Recording
Telephony systems
Scheduling softwares
Ticketing and Helpdesks
Calendar
Video Conferencing Platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Mobile Apps
Multiple Language Support
Single sign-on (SSO)
Screen Recording
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Cresta?

Go live in less than 2 weeks.

Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike Cresta, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.

“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”

NIKHIL MOORJANANI

Head of Growth - Omnify

FREE proof of concept

Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense customer intelligence dashboard–which is a cut above Cresta.

“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”

Kalyan S.

Quality Assurance Quality Control Manager

Exceptional speech-to-text accuracy

Convin offers a Generative AI suite that transforms agent-customer interactions. Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Observe high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.

Cost efficiency that doesn’t break the bank

Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.

Superior AI analysis

Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. On-demand custom analytics helps in pinpointing customers’ objections and agents’ challenges–adds value to conversations, and helps in taking proactive actions.

24*7 Customer Support

Our dedicated team is always ready to put out the fire for you. Like Cresta, our support team is available 24/7/365 days for emergencies and offers custom services if needed.

Trusted by B2C Leaders Who Get It.

livpure Preeti
Livpure logo
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Mohit Sidhwani
Head of Customer Experience
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company
alex image
place_logo
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
Convin has been instrumental in automatically scoring our call conversations for our inbound call center, allowing us to provide more consistent and insightful feedback to our agents. It has helped us quickly identify coaching opportunities, spot emerging trends and agent pitfalls with missed scripting phrases, as well as provide additional valuable KPI insights for qualitative scoring. Something that used to take a team additional hours of input can now be done in a fraction of the time within one platform.
Rachael
Director, Customer Success
livpure Preeti
Livpure logo
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
livpure Preeti
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit-vyapar
Mohit Sidhwani
Head of Customer Experience
Watch Video
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company

FAQs

What is Cresta AI?

Like Convin, Cresta is a contact center tool that offers Generative AI and Real-time Agent Assist to increase sales efficiency and effectiveness.

Who are EvaluAgent competitors?

Besides Convin, Playvox, Callminer, Balto, EvaluAgent, and Genesys are major competitors of Cresta.

Transform Customer Conversations with Convin’s AI Agent Platform

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
©2025 Convin.ai
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3rd Floor, Convin.AI, HustleHub H207, Somasundarapalya Main Road, Adjacent to 27th Main Road,PWD Quarters, Sector 2, HSR Layout, Bengaluru, Karnataka 560102.
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