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See how our clients transformed their customer conversations
Stop losing customers to competition. Increase loyal customers by investing in quality retention conversations. Convin helps build engaged and repeat customers with its customer retention solutions.
Agents can focus on active listening and rapport building while saying goodbye to manual note-taking and data entry into the CRM.
Convin assists agents in understanding client needs better by giving visibility into customer intelligence and business-driving behavior.
Agents access customer-centric call scripts and knowledge bases to navigate complex situations and unprecedented objections.
Review conversations and coaching progress with Convin's automated QA and agent coaching. Offer daily feedback on areas of improvement like competition discussion, objection handling, negotiation, violations, and more.
Ramp up new hires in 1/3rd time with Convin’s automated coaching by constructing an intuitive onboarding playbook. Don’t leave significant offline coaching sessions behind; upload and assign sessions to individuals or groups of agents.
Stay ahead of the deal status and carefully track customer information like competition, objections, action items, topics discussed, etc.
Improve customer lifetime value with Convin’s AI-backed automation engine. Employ Convin's customer intelligence to identify the shifts in customer behavior to adjust customer retention strategies appropriately.
Monitor agents’ daily activities, performance, compliance, and deal progress to rightfully intervene whenever a problem arises.
Evolve your outdated call auditing and monitoring system with Convin’s AI-powered automated quality assessment.
Eliminate random sampling and human bias by automatically auditing and highlighting conversations that need manual scoring. Analyze conversations based on responses, talk points, interruptions, and other custom parameters.
Keep an eye out for quality trends and coaching effectiveness with reports.
Don’t lose sight of compliance violations and unsavory language that severely affects brand reputation and results in lost customers.
See how our clients transformed their customer conversations