Convin for Customer Retention

Prevent Churn. Turn Conversations Into Repeat Business

Stop losing customers to competition. Increase loyal customers by investing in quality retention conversations. Convin helps build engaged and repeat customers with its customer retention solutions.

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How does Convin increase customer retention?

Different roles. Different problems. One solution.

Real-Time Agent Assist illustration

Decrease customer churn on live calls

Ensure agents get real-time guidance using Agent Assist.

  • Help agents offer better resolutions using real-time customer insights.
  • Employ real-time audits to drive customer-centric behavior and catch compliance violations.
  • Auto-assist agents in navigating complex customer queries with immediate prompts.
  • Auto-assist agents in learning on the job while avoiding information overload.
  • Access knowledge base and improve agent skillset in real-life situations.
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Track every retention conversation

Let Auto QA assist in understanding bottlenecks in customer retention conversations

  • Audit 100% of conversations and gain complete visibility into agents’ performance gaps.
  • Conduct an audit on all online meeting channels(calls, emails, and chats) without a hitch.
  • Dive deeper to understand the core obstacle for lost customers and poor repeat business.
  • Leverage Generative AI to offer timely feedback and suggestions to agents.
  • Uncover repeatable strengths and weaknesses that need fine-tuning.
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Harness the power of customer insights

Run Conversation Behavior Analysis to identify best practices that drive customer satisfaction and loyalty.

  • Uncover winning behavior and increase customer satisfaction by 27%.
  • Proactively learn customer trends and personalize conversations.
  • Replicate words, actions, and phrases that win customer trust.
  • Identify violations and red flags that can sabotage customer relationships.
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Replicate quality conversations

Promote call center coaching to increase the chance of retention through skilled and experienced agent conversations.

  • Track agent performance throughout the customer journey.
  • Empower agents to retain more customers and improve repeat business by coaching them on will and skill issues that create an impact.
  • Promote peer-to-peer coaching by turning high-quality retention conversations into coaching sessions.
  • Encourage personalized and targeted conversations with better customer insights.
  • Improve agent ramp-up time by 60% with timely and targeted coaching.
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Make every conversation count

Earn and retain more customers with real-time agent assistance on live calls.

Make objective decisions based on insightful reports and dashboards

  • Unlock Generative AI and help agents say the right thing on every call.
  • Employ real-time audit of call scripts and catch violations.
  • Give automated real-time guidance to agents.
  • Assist agents in navigating complex scenarios with automated suggestions and prompts.
  • Engage customers, reduce long holds, and offer fast resolutions on live calls.
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27%
Increase in CSAT
25%
Increase in Retention Rate
12%
Increase in Repeat purchases

How customer-facing teams use Convin?

Agents

Agents can focus on active listening and rapport building while saying goodbye to manual note-taking and data entry into the CRM.
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Convin assists agents in understanding client needs better by giving visibility into customer intelligence and business-driving behavior.
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Agents access customer-centric call scripts and knowledge bases to navigate complex situations and unprecedented objections.

Managers

Review conversations and coaching progress with Convin's automated QA and agent coaching. Offer daily feedback on areas of improvement like competition discussion, objection handling, negotiation, violations, and more.
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Ramp up new hires in 1/3rd time with Convin’s automated coaching by constructing an intuitive onboarding playbook. Don’t leave significant offline coaching sessions behind; upload and assign sessions to individuals or groups of agents.
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Stay ahead of the deal status and carefully track customer information like competition, objections, action items, topics discussed, etc.

Leaders

Improve customer lifetime value with Convin’s AI-backed automation engine. Employ Convin's customer intelligence to identify the shifts in customer behavior to adjust customer retention strategies appropriately.

Monitor agents’ daily activities, performance, compliance, and deal progress to rightfully intervene whenever a problem arises.

QA

Evolve your outdated call auditing and monitoring system with Convin’s AI-powered automated quality assessment.

Eliminate random sampling and human bias by automatically auditing and highlighting conversations that need manual scoring. Analyze conversations based on responses, talk points, interruptions, and other custom parameters.

Keep an eye out for quality trends and coaching effectiveness with reports.

Don’t lose sight of compliance violations and unsavory language that severely affects brand reputation and results in lost customers.
Analyze omnichannel conversations
Access Convin
on-the-go

Increase retention rate and elevate repeat business

Assist agents in handling retention conversations more effectively.