Power your contact center with Call Behavior Analysis
Use Cases




Solutions





Develop a repeatable, high-impact customer interaction model by tracking and implementing winning behaviors and actions.
Uncover factors that make customer interactions successful
Highly intuitive and color-coded charts
Proactive alert mechanism for unsavory situations
Learn from previous conversation parameters.
Agents can access lead scores and winning parameters without breaking their heads and bothering supervisors.
Combining agent performance and pattern identification, managers can develop a contact center success playbook for their team.
Track violations and non-compliant behavior early in the customers’ journey and take relevant corrective action against agents.
Invest in contact center processes and resources that lead to winning business and successful customer relationships.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
See how our clients transformed their customer conversations.