Find meaning in noise. Recognize repeatable winning patterns.
Develop a repeatable, high-impact customer interaction model by tracking and implementing winning behaviors and actions.
Why Conversation Behavior Analysis?
Highlight most impactful conversation parameters
Uncover factors that make customer interactions successful
- Categorize conversations automatically as violations and winning parameters.
- Leverage won and lost deal data to identify successful agent behavior, action, and phrases.
Conversation behavior and win probability correlation
Highly intuitive and color-coded charts
- Access dashboard to uncover successful deal parameters with winning probability.
- Receive actionable recommendations along with auto-calculated probability percentages.
- Learn tricks for winning and losing similar deals.
Violations impacting business
Proactive alert mechanism for unsavory situations
- Control foul language usage and agent temperament incidents by setting alerts.
- Stop agents from using misleading information by applying a violation tracker.
Lead scoring and reporting
Learn from previous conversation parameters.
- Take advantage of the positive byproduct of behavior analysis.
- Track warm and hot leads with lead scoring mechanism.
- Predict the chance of winning new deals based on previous deals.
- Predict the chance of winning a lead with the auto-generated probability score.
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Analyze omnichannel conversations
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on-the-go
on-the-go
A team-wide solution
For Agents
Agents can access lead scores and winning parameters without breaking their heads and bothering supervisors.
For Managers
Combining agent performance and pattern identification, managers can develop a contact center success playbook for their team.
QA
Track violations and non-compliant behavior early in the customers’ journey and take relevant corrective action against agents.
For Leaders
Invest in contact center processes and resources that lead to winning business and successful customer relationships.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible And Faster Agent Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Call Behavior Analysis
Use Cases
Call Behavior Analysis for Sales
Drive more revenue by discovering the techniques and actions that work on your sales call.
Call Behavior Analysis for Support
Communicate with customers by repeating best practices and call behavior that impacts customer experience.
Call Behavior Analysis for Collections
Assist agents repeat words and phrases that collect more payments smoothly.
Call Behavior Analysis for Compliance
Track agent calls for policy violations and negative language that severely impacts brand reputation.
Solutions
Call Behavior Analysis for Edtech
Prompt agents with comparative insights to perform better on sales calls and increase enrollments.
Call Behavior Analysis for Insuretch
Assist agents with valuable win rate data to acquire and retain customers while reducing claim rates to a large extent.
Call Behavior Analysis for Healthcare
Help agents replicate personalized, positive, and empathetic behavior that improves appointments and encourages patient-first experiences.
Call Behavior Analysis for Fintech
Offer agents previously successful sales, support, and collection tips and tricks to resolve present customer issues and collect payments.
Call Behavior Analysis for Hospitality & Travel
Encourage conversation excellence by repeatable behavior to reduce hold times and help convert calls to bookings.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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