Boost Your Contact Center Outcomes with Convin LLM
Elevate your contact center operations with Convin's custom-built, in-house Large Language Model (LLM), designed to transform how you manage customer interactions and call center processes.
Why Convin LLM?
Unmatched Accuracy
Convin LLM outperforms leading models like GPT-3.5 by 40% and GPT-4 Turbo by 20%.
Model Specialization
Excels in Indic and South Asian languages, including codemixed variations. Suited for multilingual environments where language mixing is common.
Highly Cost-Effective
Convin LLM delivers superior performance at approximately 1/3rd the cost of traditional GPT models.
Purpose-Built and Scalable
The language model is suitable for large-scale operations. It specializes in contact center tasks–focusing on improving agent-customer interactions.
How does the Convin language model transform your business?
Transcription accuracy and contextual understanding
- Our Contact Center LLM is a 7-billion parameters model.
- Designed and trained on over 200 billion tokens across 35+ Indic and South Asian languages, including codemixed data.
- The LLM handles complex, multilingual scenarios typical of our contact center market.
- Ensures representation of diverse linguistic patterns and dialects.
- Tailored approach allows the model to more accurately understand and respond to the nuanced language patterns.
- Customer-specific instructions and feedback loops significantly reduce hallucinations.
Language Model Developed In-house
- Instead of using pre-existing models like GPT, we built a custom solution tailored to your needs.
- In-house built language model allows customization and control.
- Allows Convin to implement client-specific ethical guidelines, regulatory compliance, and organizational values.
- Maintaining an in-house model ensures sensitive client information remains within a secure infrastructure.
- Convin LLM’s scalable architecture and efficient training strategies result in cost-effective deployment and operation, maximizing efficiency and scalability.
Enhance Agent Capabilities and Operational Efficiency
- Quick, accurate responses to customer queries, improving response times and consistency.
- Identifies and extracts critical information from conversations.
- Generates concise summaries of lengthy conversations for efficient knowledge transfer.
- Enables data-driven decision-making using predictive analytics for lead scoring, CSAT, and collection scores.
- Generates real-time insights into customer sentiments throughout the conversation.
- Suggests appropriate responses or generates draft replies, improving consistency and reducing response time.
Enterprise-Grade Privacy and Security
- Data processing on a robust in-house infrastructure ensures complete control over sensitive information.
- Advanced data protection measures like industry-standard encryption, strict access controls, and regular security audits safeguard data.
- Proactive measures like input filtering, output sanitization, and data anonymization prevent data exposure or misuse.
A team-wide solution
For Agents
Reduce handling time, allowing agents to assist more customers effectively.
Real-time insights into customer emotions and suggested responses help agents tailor interactions.
Automated summaries free up agents' time for more strategic tasks.
For Managers
Real-time monitoring allows intervention opportunities and overall team performance.
Deep insights into agent performance and interactions facilitate informed decision-making.
Ensure consistent and effective agent training, reducing the need for manual oversight.
QA
High-accuracy transcription and data extraction enable precise evaluation of agent performance and customer interactions.
Standardize the evaluation process, ensuring fair and consistent quality assessments across all interactions.
For Senior Leaders
Cost-effective and scalable solutions allow leaders to expand operations without compromising quality or performance.
Robust data privacy practices ensure that all customer data is secure, building trust and compliance with regulatory standards.
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
Book a Demo
.avif)