Our product development and client operations are performed under mindfully documented guidelines, rules, and regulations. And we take our compliance policies very seriously.
Convin records conversations with consent. We handle your client data carefully and ensure you remain GDPR compliant throughout.
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Convin’s business privacy policies comply and adhere to the requirements of CCPA, guaranteeing the rights of users and clients. We take strict measures to discourage the selling or sharing of customer data.
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Convin meets the HIPAA act as a Business Associate and abides by identification and authentication policies for all stakeholders.
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Convin has undergone the annual SOC 2 Type II audit under an authorized third-party auditor.
Convin complies with the security management standards of ISO 27001. We follow security controls in several areas, such as Asset Management, Access Controls, and Business Continuity Management to name a few.
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When your client's security and privacy are guaranteed, enable agents to positively impact customer interactions and make customers stick around longer.
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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
