Observe.AI vs. Convin
Observe.AI analyzes calls after they end. Convin analyzes calls in real time, providing live agent support, in-call compliance, and real-time call intelligence to improve results before the call ends.
Request a Demo🏆 Best Usability
Winter 2025
🏆 Best Results
Winter 2025
🏆 Momentum Leader
Winter 2025
🏆 Leader India
Winter 2025
🏆 Leader Enterprise
Winter 2025
🏆 Most Implementable
Winter 2025
Call Intelligence That Acts During the Conversation
Teams move to Convin for real-time call intelligence, live agent assist, and in-call compliance. Contact centers require real-time call intelligence rather than delayed insights as customer expectations continue to rise.
Acting during live calls
Issues are resolved while the customer is still on the line
Coaching that changes behaviour
Agents improve immediately, not in the next review cycle
Accurate insights across regions
Global teams get consistent, reliable insights
Continuous compliance assurance
Compliance issues are prevented, not discovered later
Faster time-to-value
Teams see impact without long setup cycles
Scalable quality management
No sampling bias, no manual reviews
Consistent customer experience
Customers receive the same quality across all channels
AI Phone Calls
Faster resolution at lower cost
Auto QA
Higher compliance and consistent quality
Call Intelligence That Acts During the Conversation
Teams move to Convin for real-time call intelligence, live agent assist, and in-call compliance. Contact centers require real-time call intelligence rather than delayed insights as customer expectations continue to rise.
Acting during live calls
Issues are resolved while the customer is still on the line
Coaching that changes behaviour
Agents improve immediately, not in the next review cycle
Accurate insights across regions
Global teams get consistent, reliable insights
Call Intelligence That Acts During the Conversation
Teams move to Convin for real-time call intelligence, live agent assist, and in-call compliance. Contact centers require real-time call intelligence rather than delayed insights as customer expectations continue to rise.
Acting during live calls
Issues are resolved while the customer is still on the line
Coaching that changes behaviour
Agents improve immediately, not in the next review cycle
Accurate insights across regions
Global teams get consistent, reliable insights
Continuous compliance assurance
Compliance issues are prevented, not discovered later
Faster time-to-value
Teams see impact without long setup cycles
Scalable quality management
No sampling bias, no manual reviews
Consistent customer experience
Customers receive the same quality across all channels
AI Phone Calls
Faster resolution at lower cost
Auto QA
Higher compliance and consistent quality
Call Intelligence That Acts During the Conversation
Teams move to Convin for real-time call intelligence, live agent assist, and in-call compliance. Contact centers require real-time call intelligence rather than delayed insights as customer expectations continue to rise.
Call Intelligence That Acts During the Conversation
Teams move to Convin for real-time call intelligence, live agent assist, and in-call compliance. Contact centers require real-time call intelligence rather than delayed insights.
Acting during live calls
Issues are resolved while the customer is still on the line
Coaching that changes behaviour
Agents improve immediately, not in the next review cycle
Accurate insights across regions
Global teams get consistent, reliable insights
See how Convin and Observe.AI compare across the capabilities that matter most for contact center teams.
Feature
Convin
Observe.AI
Why It Matters
Real-Time Agent Guidance
✅ Live in-call prompts
❌ Post-call only
Fix issues during the call, not after
In-Call Compliance Alerts
✅ Real-time risk alerts
❌ No in-call compliance
Prevent violations before they happen
Automated Quality Scoring
✅ 100% of calls scored
⚠️ Sampling-based
No coverage gaps or reviewer bias
Post-Call Coaching
✅ Automated + personalized
✅ Available post-call
Convin also coaches in real-time during calls
See how Convin and Observe.AI compare across the capabilities that matter most for contact center teams.
Call Intelligence That Acts During the Conversation
Teams move to Convin for real-time call intelligence, live agent assist, and in-call compliance. Contact centers require real-time call intelligence rather than delayed insights.