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Welcome to
Convin Conversations

Every week, we chat with top Sales leaders in the industry to deconstruct best sales practices, sales coaching, sales enablement, the importance of sales tech stack, conversation intelligence, remote sales, and so much more.
Best suited for SDRs, AEs, Sales leaders and managers, and everyone curious about Sales

Latest Podcast

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.

Published by Ashish Santhalia

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.

Listen to the Podcast

Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator

Listen to the Podcast

Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Jason is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations.

Listen to the Podcast

Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Rick Mathias, Rick is the Director of Call Center Operations at Heartland Home services, where amongst other amazing things, Rick created an in-depth Quality Assurance process to ensure a best-in-class call center customer experience. Rick is an expert in operations with a proven record of exceeding objectives in a variety of cross-functional environments. He has over 12 years of experience in the quality management field.

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Episode 33: How to improve contact center interactions with AI?

Thomas Siebert is the director of national sales at FinishMaster. He also is a Customer Care CX Executive with expertise in deep operations and strategy building in contact centers and BPOs. He is a call center expert and consultant with over 15 years of experience.

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Episode 32: How does software technology help you create the perfect contact center setup?

Adam Saad is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry. While working in the software industry, Adam saw the unnecessary friction in the evaluation and procurement process and decided to help organizations BUY software the right way.

Listen to the Podcast

Episode 31: How to overcome top Account Management challenges in 2022?

Brad Harmon is the top Strategic Account Director at Celonis, an organization that helps companies reveal and fix inefficiencies they can’t see. He is a dedicated, self-starter sales professional who takes a highly customer-centric approach to sales and will do whatever it takes to help a customer succeed and maximize their investments.

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Episode 30: The ultimate sales hack: try being human.

Alex is an Account Executive at Docebo, he strives relentlessly to serve others, and he lives by the quote, “Care more about your customer’s problems than they do.”. So he practices the art of “selling human” religiously.

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
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