Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Every week, we chat with top Sales leaders in the industry to deconstruct best sales practices, sales coaching, sales enablement, the importance of sales tech stack, conversation intelligence, remote sales, and so much more.
Best suited for SDRs, AEs, Sales leaders and managers, and everyone curious about Sales
Jason is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations.
Rick Mathias, Rick is the Director of Call Center Operations at Heartland Home services, where amongst other amazing things, Rick created an in-depth Quality Assurance process to ensure a best-in-class call center customer experience. Rick is an expert in operations with a proven record of exceeding objectives in a variety of cross-functional environments. He has over 12 years of experience in the quality management field.
Thomas Siebert is the director of national sales at FinishMaster. He also is a Customer Care CX Executive with expertise in deep operations and strategy building in contact centers and BPOs. He is a call center expert and consultant with over 15 years of experience.
Adam Saad is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry. While working in the software industry, Adam saw the unnecessary friction in the evaluation and procurement process and decided to help organizations BUY software the right way.
Brad Harmon is the top Strategic Account Director at Celonis, an organization that helps companies reveal and fix inefficiencies they can’t see. He is a dedicated, self-starter sales professional who takes a highly customer-centric approach to sales and will do whatever it takes to help a customer succeed and maximize their investments.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.