$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

Podcast

Welcome to Convin Conversations

Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.

Episode 37: How is AI driving quality management transformation in contact centers?
Contact Center

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Latest Podcasts

Episode 37: How is AI driving quality management transformation in contact centers?
Contact Center

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Listen to Podcast
Season 1
Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Contact Center

Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
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Season 1
Episode 35: How to revolutionalize customer experience in a Healthcare contact center.
Contact Center

Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Jason, RTS Operations Director at Baxtor Healthcare Corporation, focuses on improving the customer experience in healthcare operations.
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Season 1
Episode 34: Typical quality management problems that contact centers need to fix in 2023.
Contact Center

Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Rick Mathias, the Director of Call Center Operations at Heartland Home Services, is an expert in quality assurance and exceeding objectives in cross-functional environments.
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Season 1
Episode 33: How to improve contact center interactions with AI?
Contact Center

Episode 33: How to improve contact center interactions with AI?

Thomas Siebert, the Director of National Sales at FinishMaster, is a Customer Care CX Executive with deep expertise in contact centers and BPOs.
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Season 1
Episode 32: How does software technology help you create the perfect contact center setup?
Contact Center

Episode 32: How does software technology help you create the perfect contact center setup?

Adam Saad, the CEO of Tech Stack Advising, specializes in helping organizations buy software the right way and has extensive experience in the software industry.
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Season 1
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