Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
Jason is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations.
Jason Mercer is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations. And has excelled while setting objectives and initiating strategies catalyzing target outcomes for customer/patient success management.
Today, Jason joined us to talk about ‘’How to revolutionalize customer experience in a Healthcare contact center’’
We discussed
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.