Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Listen to the Podcast
Jason, RTS Operations Director at Baxtor Healthcare Corporation, focuses on improving the customer experience in healthcare operations.
Jason Mercer is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations. And has excelled while setting objectives and initiating strategies catalyzing target outcomes for customer/patient success management.
Today, Jason joined us to talk about ‘’How to revolutionalize customer experience in a Healthcare contact center’’
We discussed
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
