Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Jason Mercer is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations. And has excelled while setting objectives and initiating strategies catalyzing target outcomes for customer/patient success management. 

Today, Jason joined us to talk about ‘’How to revolutionalize customer experience in a Healthcare contact center’’

We discussed

1. How did his career start off? And what is he currently working on? 
2. Why is customer experience so crucial in the healthcare industry?
3. What is the direct negative impact poor customer experience can have on any healthcare contact center?
4. What are the top customer experience challenges the healthcare contact centers face?
5. What AI-powered tools are a must-to-have in any healthcare contact center’s tech stack to make the customer experience more efficient and accurate?