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See how our clients transformed their customer conversations.
Increase sales revenue by 21% with an automated contact center sales solution that simultaneously improves agents' performance while delivering exceptional customer experience.
Agents reduce call handling time and improve first-call response with Convin. With accessible quality monitoring, customer insights, and feedback, agents can amend their performance and replicate winning conversation behavior.
Agents thoroughly utilize automated coaching to coach themselves on best practices and top-performing skill sets.
Assess performance and coaching needs by monitoring 100% of agents' and teams' conversations.
Ensure continuous feedback and knowledge sharing based on agent performance and quality statistics.
Track and fix compliance violations, behavioral anomalies, customer complaints, negative customer sentiments, and more such red signals.
Replace outdated call auditing and human bias with Convin’s AI-powered automated quality assessment platform. Analyze omnichannel conversations based on custom parameters, responses, discussion points, interruption, and more to auto-calculate conversation performance scores.
Keep an eye out for support quality trends and coaching effectiveness with reports.
Track escalations and reopen ticket reasons by eliminating random sampling while taking charge of conversations that need manual auditing intervention.
Increase CLTV by maintaining high customer satisfaction. Carefully monitor customer intelligence reports to discover new and failed opportunities. Examine patterns, actions, and behaviors that may impact repeat customer purchases.
Track and audit dashboards displaying agent performance, compliance issues, and deal progress. Rightfully intervene to avoid potential problems and course-correct CX strategies.
See how our clients transformed their customer conversations.