Convin for Home Services
Increase sales and ticket size while reducing ride-alongs
A scalable solution for delivering unparalleled service and enhancing customer experience. Equip your technicians with personalized coaching and insights to provide high-quality service and thrive in a fast-paced, competitive sales environment.
80
%
Reduction in ridealongs
25
%
Jump in average ticket size
60
%
Reduction in training time
27
%
Boost in customer satisfaction
30
%
Rise in average closure rate
How does Convin assist Home Service Providers?
Field Visibility
Gain 100% visibility into performance and improvement areas. Get detailed recordings, transcriptions, summaries, and advanced analytics for every visit.
Scalable Training Platform
Train up to 10 technicians beyond the typical 2-3 limit. Foster a collaborative environment with peer-to-peer feedback and seamlessly manage training across multiple locations.
Eliminate Ride-alongs
Ensure exceptional service quality while reducing the dependency on traditional ride-alongs. Leverage detailed interaction data and insights to monitor performance and provide effective coaching remotely.
Exceptional service
Deliver consistent, high-quality service that earns 5-star reviews after every visit. Use actionable insights from every visit to refine interaction processes and guarantee customer satisfaction.
How Does Convin’s Phone Recorder App Work?
Step 1
Download the App
Technicians must install the Convin Mobile App on their iPhone or Android device.
Step 2
Open the App and Hit “Record”
Your technicians can start recording as soon as they meet the customer in person.
Step 3
Finish Recording
Save the audio when the job ends.
Step 4
Automated Analysis
Let Convin transcribe, summarize, and analyze recordings to extract actionable insights.
Invest in AI-powered Phone Conversation Analysis
Accurate Auditing and Gap Identification
- Record and audit mobile conversations between technicians and customers.
- Identify performance gaps and areas for improvement, helping technicians refine their approach.
- Review, comment on, highlight key interactions, and ensure consistent service excellence.
- Fairly reward performers and enable technicians to increase their earnings.
Detailed insights from every interaction
- Receive a clear view of every customer interaction.
- Monitor technician behavior and customer responses across all appointments.
- Ensure every interaction aligns with business goals, leading to higher customer satisfaction and improved service delivery.
- Reduce managers' or supervisors' physical presence.
Scalable Training, Reduced Ride-alongs
- Transform training by reducing reliance on ridealongs and cutting sales training time by 60%.
- Equip technicians with the insights they need to improve with every visit.
- Identify specific gaps and provide tailored coaching that enhances performance over time.
- Foster peer-to-peer learning, allowing technicians to share best practices and collaborate on overcoming challenges.
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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