Convin for Home Services
Increase sales and ticket size while reducing ride-alongs
A scalable solution for delivering unparalleled service and enhancing customer experience. Equip your technicians with personalized coaching and insights to provide high-quality service and thrive in a fast-paced, competitive sales environment.
80
%
Reduction in ridealongs
25
%
Jump in average ticket size
60
%
Reduction in training time
27
%
Boost in customer satisfaction
30
%
Rise in average closure rate
How does Convin assist Home Service Providers?
Field Visibility
Gain 100% visibility into performance and improvement areas. Get detailed recordings, transcriptions, summaries, and advanced analytics for every visit.
Scalable Training Platform
Train up to 10 technicians beyond the typical 2-3 limit. Foster a collaborative environment with peer-to-peer feedback and seamlessly manage training across multiple locations.
Eliminate Ride-alongs
Ensure exceptional service quality while reducing the dependency on traditional ride-alongs. Leverage detailed interaction data and insights to monitor performance and provide effective coaching remotely.
Exceptional service
Deliver consistent, high-quality service that earns 5-star reviews after every visit. Use actionable insights from every visit to refine interaction processes and guarantee customer satisfaction.
Invest in AI-powered Phone Conversation Analysis
Accurate Auditing and Gap Identification
- Record and audit mobile conversations between technicians and customers.
- Identify performance gaps and areas for improvement, helping technicians refine their approach.
- Review, comment on, highlight key interactions, and ensure consistent service excellence.
- Fairly reward performers and enable technicians to increase their earnings.
Detailed insights from every interaction
- Receive a clear view of every customer interaction.
- Monitor technician behavior and customer responses across all appointments.
- Ensure every interaction aligns with business goals, leading to higher customer satisfaction and improved service delivery.
- Reduce managers' or supervisors' physical presence.
Scalable Training, Reduced Ride-alongs
- Transform training by reducing reliance on ridealongs and cutting sales training time by 60%.
- Equip technicians with the insights they need to improve with every visit.
- Identify specific gaps and provide tailored coaching that enhances performance over time.
- Foster peer-to-peer learning, allowing technicians to share best practices and collaborate on overcoming challenges.
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
Convin can effortlessly integrate with your tech stack
See all Integrations
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
