Increase sales and ticket size while reducing ride-alongs

Record and audit mobile conversations between technicians and customers, objectively evaluating service quality. Identify performance gaps and areas for improvement, helping technicians refine their approach and boost customer satisfaction. Managers can review, comment on, and highlight key interactions, fairly reward performers, and ensure consistent service excellence while enabling technicians to increase their earnings.

Conversation Analysis gives managers a clear view of every customer interaction, allowing them to monitor technician behavior and customer responses across all appointments. Uncovering patterns and behaviors ensures that every interaction aligns with business goals, leading to higher customer satisfaction and improved service delivery—without requiring managers or supervisors to be physically present.

Transform training by reducing reliance on ride-alongs and cutting sales training time by 60%. Equip technicians with the insights they need to improve with every visit. Identify specific gaps and provide tailored coaching that enhances performance over time. The module also fosters peer-to-peer learning, allowing technicians to share best practices and collaborate on overcoming challenges, resulting in consistently higher service quality and customer satisfaction.