Unlock Customer Voice and Elevate Engagement with Convin AI Insights
Train agents, refine products, and cater precisely to customer expectations. Experience an advanced voice of customer analysis that captures 100% of conversations. Easily extract customer needs, agent performance, and pinpoint areas that need attention.
Maximize Business Results with Voice of Customer
27 %
Increase in CSAT score
17 %
Increase in Collection Rate
21 %
Increase in sales
Why Convin Insights?
Positively Impact Business Outcome
Anticipate customer voice and take strategic decisions
- Address specific customer feedback or issues to increase customer loyalty and repeat business.
- Use customer behavior trends for more targeted sales strategies.
- Identify and capitalize on niche opportunities before competitors.
- Reduce time, cost, and resources to handle customer inquiries and complaints.
- Make informed decisions about product development, marketing strategies, and customer service enhancements.
Agent Performance Improvement Opportunity
Adapt agent performance to customer preferences
- Leverage AI and discover agent performance gaps.
- Identify effective communication strategies to amend and create better call scripts.
- Update knowledge base and ensure agents have access to the most relevant information.
- Focus on targeted and effective coaching.
- Reduce call volume by identifying common queries and updating FAQs.
- Invest in personalized and effective interactions with AI insights.
- Adapt and refine agents approach with daily AI call analysis.
Scalable and Flexible Data Analysis
Make insight collection scalable with automation.
- Analyze every customer conversation rather than just the 1-2% that was previously feasible.
- Efficiently analyze calls, chats, and emails in a single platform.
- Identify patterns, trends, and key topics across thousands of calls.
- Gain insights almost immediately after conversations are over.
- Efficiently handle varying types, complexity, and volumes of customer data.
Deeper customer insights. Increased business results.
AI Insights
Strengthen your understanding of agent performance and customer interactions. Receive dynamic feedback on various topics within every conversation, identifying areas for agent improvement and business opportunities from customer interactions.
Customer Intelligence
Capture critical insights from every customer interaction, such as Conversation reasons, Objections, Competition, Sentiment, Common questions, and Product features. Receive a granular analysis of each reason, including CSAT scores, sentiments, agent performance, etc. Identify and highlight poor-quality calls, saving time for auditors and managers alike. Get access to a detailed sentiment breakdown for each conversation. Invest in objection handling techniques, agent performance improvement, FAQ optimization, and product enhancement.
Custom Tracking
Get tailored Insights by tracking specific parameters and issues unique to your business and industry. Enable tracking of specific issues and customer trends. Understand correlations between different customer issues.
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
A team-wide solution
For Agents
Help agents tailor conversations based on insights into customer preferences and behavior. Give agents detailed customer feedback, helping them resolve issues more effectively and efficiently.
For Managers
Utilize insights to identify training needs and improve individual agent performance. Leverage customer feedback to refine interaction strategies, process improvements, and boost customer satisfaction.
For Leaders
Use customer trends and feedback to inform long-term strategies, product development, and operational changes. Monitor and maintain high service standards through detailed insights into customer interactions.
Create experiences. Just not results.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Convin Insights
Use Cases
Convin Insights for Sales
Close more deals by uncovering customer intention and keeping a tab on the competition.
Convin Insights for Support
Ensure better customer interactions and reveal cross-selling and upselling opportunities based on customer needs and preferences.
Convin Insights for Collections
Help agents improve their choice of words and collect more payments smoothly.
Convin Insights for Compliance
Track agent performance for mistakes and misleading information to avoid poor brand reputation and lost opportunities.
Solutions
Convin Insights for Edtech
Help agents handle large volumes of calls, specially during peak periods, to increase enrollments.
Convin Insights for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
Convin Insights for Healthcare
Help agents create a personalized, positive, and empathetic contact that improves appointments and encourages patient-first experiences.
Convin Insights for Fintech
Build an army of qualified agents capable of performing inbound calls to resolve customer issues and outbound repayment reminder calls to collect payments.
Convin Insights for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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