Customer Voice from Every Conversation, Not Just Surveys
Convin Insights analyzes 100% of calls, chats, and emails to show why customers contact you, what they’re saying, how agents respond, and where journeys break so you can train agents, refine products, and fix experiences with real data.
Where Convin Insights Moves the Numbers
27
%
Increase in CSAT score
17
%
Increase in Collection Rate
21
%
Increase in
sales
sales
What Changes When you Listen to 100% of Conversations
Positively Impact Business Outcome
Address recurring reasons for dissatisfaction to increase loyalty and repeat business.
Use real behavior trends to sharpen targeting, messaging, and offers.
Spot niche opportunities and leakages before they show up in revenue.
Agent Performance Improvement Opportunity
See how agents handle objections, competitors, and sensitive scenarios.
Identify patterns of poor calls, not just isolated anecdotes.
Feed insights back into scripts, training, and coaching priorities.
Scalable and Flexible Data Analysis
Analyze every interaction instead of a small sample or occasional survey.
Slice insights by product, region, segment, or issue.
Reduce time spent manually reading calls and tickets to “guess” the pattern.
From Raw Conversations to Clear Customer & Agent Signals
AI Insights
Strengthen your view of both agent performance and customer interactions.
Get dynamic feedback on topics inside every conversation.
Spot where agents struggle and where customers show interest.
Surface calls that look risky, off-script, or high-value for follow-up.
Customer Intelligence
See the “why” behind every interaction.
Capture reasons, objections, competitor mentions, sentiment, FAQs, and key product talking points.
Get granular views: for each reason, see CSAT, sentiment, agent performance, and volume.
Quickly highlight poor-quality calls to save auditors and managers time.
Invest in objection handling, FAQ improvements, and product fixes that matter.
Custom Tracking
Track what matters most to your business.
Define custom tags for issues, journeys, or themes unique to your industry.
Monitor how those issues trend over time and across teams.
Understand correlations—what issues co-occur, and where they hurt CSAT or revenue.
Insights that Different Teams can Actually Use
For Agents
Tailor every conversation using real customer preferences and patterns from past interactions. Resolve issues faster with targeted feedback and concrete examples from similar cases.
For Managers
Spot training needs by issue, product, and agent in a single, consolidated view. Refine playbooks and processes with customer-backed evidence instead of gut feel.
For Leaders
Shape long-term product, CX, and operations strategies on real conversation trends. Monitor service standards and shifting customer expectations reliably at scale.
Power Your Contact Center with Convin Insights
Use Cases
Sales
Close more deals by uncovering customer intent, common objections, and competitive mentions.
Support
Improve experiences and uncover upsell/cross-sell opportunities from everyday support calls.
Collections
See which language, tone, and timing lead to smoother, more successful repayment conversations.
Compliance
See which language, tone, and timing lead to smoother, more successful repayment conversations.
Retention
Spot early churn signals from conversations, understand the real reasons customers leave, and guide agents with the insights needed to protect renewals and retention.
Solutions
Edtech
Understand why prospects call, what blocks enrollment, and how agents talk about courses and pricing - especially during peak seasons.
Insurance
See how policies, coverage, and claims are actually explained; reduce mis-sell and disputes.
Healthcare
Improve patient experience by understanding concerns, wait-time friction, and how empathy shows up in conversations.
Fintech
Track reasons for contact across inbound issues and outbound repayment calls; fix scripts where confusion or drop-offs are highest.
Hospitality & Travel
Learn why bookings stall, what customers ask most, and where hold times or transfers can be reduced.
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