Unlock Customer Voice and Elevate Engagement with Convin AI Insights
Train agents, refine products, and cater precisely to customer expectations. Experience an advanced voice of customer analysis that captures 100% of conversations. Easily extract customer needs, agent performance, and pinpoint areas that need attention.
Maximize Business Results with Voice of Customer
27
%
Increase in CSAT score
17
%
Increase in Collection Rate
21
%
Increase in
sales
sales
Why Convin Insights?
Positively Impact Business Outcome
Anticipate customer voice and take strategic decisions
Address specific customer feedback or issues to increase customer loyalty and repeat business.
Use customer behavior trends for more targeted sales strategies.
Identify and capitalize on niche opportunities before competitors.
Reduce time, cost, and resources to handle customer inquiries and complaints.
Make informed decisions about product development, marketing strategies, and customer service enhancements.
Agent Performance Improvement Opportunity
Adapt agent performance to customer preferences
Leverage AI and discover agent performance gaps.
Identify effective communication strategies to amend and create better call scripts.
Update knowledge base and ensure agents have access to the most relevant information.
Focus on targeted and effective coaching.
Reduce call volume by identifying common queries and updating FAQs.
Invest in personalized and effective interactions with AI insights.
Adapt and refine agents approach with daily AI call analysis.
Scalable and Flexible Data Analysis
Make insight collection scalable with automation.
Analyze every customer conversation rather than just the 1-2% that was previously feasible.
Efficiently analyze calls, chats, and emails in a single platform.
Identify patterns, trends, and key topics across thousands of calls.
Gain insights almost immediately after conversations are over.
Efficiently handle varying types, complexity, and volumes of customer data.
Deeper customer insights. Increased business results.
AI Insights
Strengthen your understanding of agent performance and customer interactions. Receive dynamic feedback on various topics within every conversation, identifying areas for agent improvement and business opportunities from customer interactions.
Customer Intelligence
Capture critical insights from every customer interaction, such as Conversation reasons, Objections, Competition, Sentiment, Common questions, and Product features. Receive a granular analysis of each reason, including CSAT scores, sentiments, agent performance, etc. Identify and highlight poor-quality calls, saving time for auditors and managers alike. Get access to a detailed sentiment breakdown for each conversation. Invest in objection handling techniques, agent performance improvement, FAQ optimization, and product enhancement.
Custom Tracking
Get tailored Insights by tracking specific parameters and issues unique to your business and industry. Enable tracking of specific issues and customer trends. Understand correlations between different customer issues.
A team-wide solution
For Agents
Help agents tailor conversations based on insights into customer preferences and behavior. Give agents detailed customer feedback, helping them resolve issues more effectively and efficiently.
For Managers
Utilize insights to identify training needs and improve individual agent performance. Leverage customer feedback to refine interaction strategies, process improvements, and boost customer satisfaction.
For Leaders
Use customer trends and feedback to inform long-term strategies, product development, and operational changes. Monitor and maintain high service standards through detailed insights into customer interactions.
Power your contact center with Convin Insights
Use Cases
Convin Insights for Sales
Close more deals by uncovering customer intention and keeping a tab on the competition.
Convin Insights for Support
Ensure better customer interactions and reveal cross-selling and upselling opportunities based on customer needs and preferences.
Convin Insights for Collections
Help agents improve their choice of words and collect more payments smoothly.
Convin Insights for Compliance
Track agent performance for mistakes and misleading information to avoid poor brand reputation and lost opportunities.
Solutions
Convin Insights for Edtech
Help agents handle large volumes of calls, specially during peak periods, to increase enrollments.
Convin Insights for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
Convin Insights for Healthcare
Help agents create a personalized, positive, and empathetic contact that improves appointments and encourages patient-first experiences.
Convin Insights for Fintech
Build an army of qualified agents capable of performing inbound calls to resolve customer issues and outbound repayment reminder calls to collect payments.
Convin Insights for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
6th
LinkedIn Top Startup 2025
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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