$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

CONVIN FOR COMPLIANCE

Take proactive measures to avert unexpected lawsuits

Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.

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How does Convin ensure call center compliance?

Ensure compliant behavior in live conversations

Agent Assist monitors real-time behavior to prevent non-compliance

  • Employ real-time audits to drive correct behavior, catch mis-selling, and encourage self-coaching.
  • Drive customer-centric behavior and avoid compliance violations with immediate prompts.
  • Leverage an accessible knowledge base to offer genuine information on products and services.
  • Help agents offer better resolutions using real-time customer insights.
  • Agents receive immediate assistance on existing and updated compliance policies.
Real-Time Agent Assist illustration

Prevent compliance breaches with 100% monitoring

Automated Quality Assurance illustration

Auto QA ensures every interaction is evaluated and scored for compliance and code of conduct

  • Track responsible agents and top offenders.
  • Regularly identify and address non-compliant agents.
  • Maintain a log of all omnichannel conversations that trigger a compliance alert.
  • Tailor the scorecard with basic call center compliance requirements like recording consent.
  • Get instant AI feedback on non-compliance behavior.

Replicate ethical best practices

Employ Conversation Behavior Analysis to learn from lost sales opportunities and customer churn

  • Alert managers for compliance breaches that need immediate attention.
  • Play safe by repeating conversation behavior, actions, and phrases that reduce policy breaches.
  • Repeat disclosures that worked well in previous conversations.
Voice of Customer illustration

Make agents comply with a compliance checklist

Automated Agent Coaching illustration

Automated coaching ensures agents are periodically coached on existing and updated compliance regulations

  • Encourage automated coaching on critical statements, compliant phrases, and objection handling.
  • Coach agents on regulatory policies like FDCPA, HIPPA, PCU, and other regulations.
  • Revise call scripts and enforce disclosures on sensitive conversations.

Handle unsolicited activities with granular insights

Dive into conversation intelligence to highlight compliance breaches, information leaks, or tampering

  • Spot violations of the call script at the right time.
  • Auto-redact confidential customer data in transcriptions.
  • Compare customer insights and agent performance to settle conflicts and disputes.
100 %
Compliance monitoring
27 %
Increase CSAT
21 %
Increase Close Rate
Analyze omnichannel conversations
Access Convin
on-the-go

How compliance teams use Convin?

Agents
Managers
QA
Leaders
For Agents illustration

Agents

With accessible customer insights, call quality statistics, and feedback; agents can course-correct and replicate compliant conversation behavior.

Agents utilize automated coaching to self-coach themselves on ethical practices, repeat disclosures, adhere to call scripts, and learn top-performing skill sets.

For Managers illustration

Managers

Assess performance and coaching needs by monitoring 100% of agents' and teams' interactions.

Ensure continuous feedback on call center regulatory compliance and knowledge sharing based on call performance and quality statistics.

Track and fix compliance violations, behavioral anomalies, customer complaints, negative customer sentiments, and similar red signals.

Ensure adherence to regulatory policies and compliance requirements, especially in case of debt recovery. Coach agents on being empathetic yet firm.

QA

Replace outdated call auditing and human bias with Convin’s AI-powered automated quality assessment. Analyze conversations based on custom parameters that align with company and national regulations.

Keep an eye out for compliance trends and coaching effectiveness reports.

Track escalations and reopened tickets by eliminating random sampling and taking charge of conversations that need manual auditing intervention.

Leaders

Carefully monitor insights and reports on compliance disobedience. Uncover patterns, actions, and behaviors that could result in a poor brand reputation.

Track and audit reports displaying agent performance and compliance issues to deal with predictable problems.

Stop managing customer
data in silos

See all Integrations

"A 360 degree view of all my projects."

Featured Case study

Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.

Read Case Study
View Case Studies
GDPR-ready
CCPA Compliant
HIPAA Complaint
SOC 2 Type II Compliant
ISO 27001 Compliant
Privacy policy | Compliance | Security

Our customers love us

See how our clients transformed their customer conversations

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL

Don't let uninvited lawsuits stain your brand's image -  Try Convin

Minimize escalations, improve customer experience, and lower customer turnover with Convin's compliance solution.

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