Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.
Agent Assist monitors real-time behavior to prevent non-compliance.
Auto QA ensures every interaction is evaluated and scored for compliance and code of conduct.
Employ Conversation Behavior Analysis to learn from lost sales opportunities and customer churn.
Automated coaching ensures agents are periodically coached on existing and updated compliance regulations.
Dive into conversation intelligence to highlight compliance breaches, information leaks, or tampering.