Real-Time Insights to Elevate CX & Retention
Discover how Livpure leveraged Convin’s AI-powered call audits to boost audit coverage to 100%, reduce agent onboarding time by 48%, and cut customer escalations in half.
Livpure has upgraded its customer service by switching from manual audits to Convin’s AI-powered solution. This change led to a 50% reduction in social media escalations, faster agent training, and improved service delivery, enhancing the overall customer experience.