AI-Driven Collections: Faster Payments, Lower Fraud, Better CX
Streamline Collections and Reduce Fraud with AI-Driven Insights.
- 17.5% Improvement in Promise-to-Pay (PTP) Rate
- 23.2% Boost in On-Call Payment Share
- 8% Reduction in Time to Collect
- 15% Increase in Collection Efficiency
About the Fintech Platform
A leading digital fintech platform providing seamless online payments, checkout experiences, and flexible financing options. By collaborating with thousands of merchants, the platform ensures transparent and secure payment methods for millions of users.
Challenges
- Manual Processes
Time-consuming manual auditing slowed operations. - Payment Collection
Low conversion from calls to payments. - Fraud Prevention
Undetected payment diversions to personal accounts. - Performance Tracking
No centralized KPI monitoring.
Convin's Solution
- Automated Quality Assurance
AI call analysis increased payment success by 23.2% with better agent performance. - AI-Powered Analysis
Achieved a 23.2% boost in on-call payment share. - Real-Time Monitoring
Prevented ₹30L fraud, tightened outsourced team monitoring, and took legal action. - Predictive Analytics
Achieved 17.5% better PTP rates, 15% higher collection efficiency, and 8% faster collection.
Business Impact
Operational Efficiency Gains:
- 17.5% Increase in PTP rates.
- 23.2% Boost in on-call payme
- 17.5% Increase in PTP rates.
- 23.2% Boost in on-call payment share.
- 8% Reduction in collection time.
Fraud Detection and Compliance:
- ₹30 Lakh Fraud Detected.
- 45% Fewer Escalated Cases.
- 30% Decrease in Customer Complaints.
What Next?
Building on its success, the fintech platform plans to extend AI-driven insights to further operations:
- Customer Support Operations: Enhance issue resolution and reduce escalations.
- Sales and Lead Management: Improve lead conversion using predictive analytics.
- Compliance and Risk Management: Strengthen fraud detection and ensure regulatory adherence.
Industry
Fintech
Use Case
Collection Efficiency & Compliance
Team Size
260+ Collection Agents
Solution
Post-conversation suite
Want to achieve similar results?
Let’s explore what Convin can do for your team.
