Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Listen to the Podcast
Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
Morris Pentel is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator. He is a writer/speaker/broadcaster/event chairman/trainer with 40 years of experience in the contact center industry. He has seen it all, from before the earliest days of cloud-based contact centers to the latest innovations in conversations.
Today,Morris joined us to talk about ‘Customer sentiment analysis - the ultimate deal breaker for contact center CX.”
We discussed
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
