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Podcast

Welcome to Convin Conversations

Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.

S2E4: Inside India’s Insurance Giant: How ICICI Lombard Handles Customer Experience
Contact Center

S2E4: Inside India’s Insurance Giant: How ICICI Lombard Handles Customer Experience

How ICICI Lombard Manages Millions of Customer Interactions | Podcast S2E4
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Latest Podcasts

Episode 35: How to revolutionalize customer experience in a Healthcare contact center.
Contact Center

Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Jason, RTS Operations Director at Baxtor Healthcare Corporation, focuses on improving the customer experience in healthcare operations.
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Season 1
Episode 34: Typical quality management problems that contact centers need to fix in 2023.
Contact Center

Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Rick Mathias, the Director of Call Center Operations at Heartland Home Services, is an expert in quality assurance and exceeding objectives in cross-functional environments.
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Season 1
Episode 33: How to improve contact center interactions with AI?
Contact Center

Episode 33: How to improve contact center interactions with AI?

Thomas Siebert, the Director of National Sales at FinishMaster, is a Customer Care CX Executive with deep expertise in contact centers and BPOs.
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Season 1
Episode 32: How does software technology help you create the perfect contact center setup?
Contact Center

Episode 32: How does software technology help you create the perfect contact center setup?

Adam Saad, the CEO of Tech Stack Advising, specializes in helping organizations buy software the right way and has extensive experience in the software industry.
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Season 1
Episode 31: How to overcome top Account Management challenges in 2022?
Sales

Episode 31: How to overcome top Account Management challenges in 2022?

Brad Harmon, the Strategic Account Director at Celonis, takes a customer-centric approach to sales and helps companies reveal and fix inefficiencies.
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Season 1
Episode 30: The ultimate sales hack: try being human.
Sales

Episode 30: The ultimate sales hack: try being human.

Alex, an Account Executive at Docebo, practices the art of "selling human" and prioritizes customer problem-solving.
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Season 1
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