FCR + AHT
Boost First Call Resolution and Cut AHT by 56 Seconds
AI-powered real-time assistance that enhances FCR, reduces AHT, and gives agents instant guidance to resolve complex queries faster.
Real Results for Support Teams
35%
higher FCR across teams
56
second reduction in AHT
100%
real-time agent support for quicker issue resolution
Why FCR and AHT Are Critical for Your Support Operations
50% of support calls are escalated due to unresolved queries or delays
Long hold times and miscommunication lower customer satisfaction
Escalated calls increase AHT and delay resolution
Manual scripts and lack of real-time guidance frustrate customers and agents alike
Convin’s AI to Improve FCR and Reduce AHT
Unleash one or all to crush your toughest goals
Benefits for Every Support Role
Industry-Specific FCR and AHT Solutions
BFSI
Automate routine financial inquiries (balances, loans)
Secure, fast claims & policy resolutions
Ensure compliance and improve first-call resolution
Real Estate
Resolve property inquiries & availability on first call
Automate lead qualification and property matching
Improve agent productivity & first-time resolutions
Home Services
Automate scheduling, service queries, & issue resolution
Provide real-time updates on service status
Ensure first-call resolutions & better satisfaction
FinTech
Automate KYC & account-related queries
Ensure compliance & first-call resolution for transactions
E-commerce
Resolve order status and shipping queries on the first call
Cut follow-ups with faster, accurate responses
Healthcare & HealthTech
Automate appointment, insurance & medication queries
Escalate urgent cases only when necessary
EdTech
Resolve course access, fees, & schedule queries
Speed up resolutions to improve student satisfaction
Travel & Hospitality
Resolve booking & itinerary queries immediately
Provide real-time updates on cancellations & offers
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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